Simple. Inclusive. Natural. Social

We are hiring for the role of Nordic Spa Attendant.

Located on the Pomeroy Kananaskis Mountain Lodge grounds, our Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.

View our Experience: https://vimeo.com/user83317660/workforkns

Achieving Excellence:

Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an experience in structure and conformity, our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as Nordic Spa Attendant is essential in delivering on our promise to provide exceptional guest experiences. In your role, you consistently exceed expectations by creating “picture perfect” moments for every guest. We commit to giving you the training, tools, support, and feedback required to be successful; achieving excellence is up to you. 

Key Focuses

• Monitor and maintain the physical environment, always ensuring cleanliness and organization 
• Demonstrate pride in work by creating positive energy, teamwork, excitement, and fun 
• Meet the demands of a fast-paced environment through personal empowerment, using good judgment and the ability to multi-task 
• Ensures locker rooms are consistently spotless and fully stocked at all times throughout shift; with a focus on turning lockers over efficiently and as quickly as possible 
• Conducts scheduled walk throughs to maintain cleanliness of pool deck, relaxation spaces and fire pit walk through to ensure cleanliness and standards are always maintained; Completes deep cleaning tasks as assigned  
• Refills and restocks guest amenities and laundry items in a timely manner 
• Understands spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers 
• Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace 
• Personal communication, interactions and behaviors support the Spa value that everyone is welcome and everyone is equal 
• Contributes to a collaborative workplace; supporting the Spa value of community, common goals, and acceptance 
• Other duties as assigned  
• Completes work processes and checklists that seamlessly support the Core Value of Quality: We are committed to achieving excellence and upholding the highest standards in product and service. 
• Communicates, interacts, and behaves, supporting the Core Value of Honesty: Honesty in action is doing what you commit to do in the manner you commit to doing it.
• Contributes to a collaborative workplace, supporting the Core Value of Family: Relationships are rooted in trust, honesty, respect, and gratitude. One member’s success is the success of all in our family. 

 Experience/Passions/Education 

• Previous Spa or Hospitality experience preferred 
• First Aid Certificates (including CPR) preferred 
• Excellent guest service, communication, and organizational skills 
• Able to lift, move, and handle cleaning chemicals responsibly 
• Passion for people and wellness 
• Ability to focus on attention to detail, always remaining professional and courteous 
• Must be highly self-motivated 
• Must be highly organized and able to work well under pressure in a fast-paced environment and able to complete many diverse tasks concurrently 

Working Conditions 

This position operates in a dynamic, fast-paced environment with frequent interaction with guests, team members, and other stakeholders. Due to 365-day-a-year operations, this position will require you to work a variety of shifts including early mornings, late evenings, weekends and holidays and may involve extended hours during periods of high business demand. A significant portion of the role is performed outdoors in the fresh mountain air, with exposure to a wide range of weather conditions, including temperatures from -30°C to +30°C. The position involves frequent standing, walking, bending, kneeling, pushing, and pulling, as well as occasional use of ladders, stairs, or ramps. The employee must be able to lift up to 30 lbs as required. 

Guest Service Agent

Starting Rate of Pay: $18/hour 

THIS JOB IS LOCATED IN KANANASKIS, AB.  SUBSIDIZED STAFF HOUSING IS AVAILABLE. 

Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today!

The Role:

As a Guest Service Agent (GSA) with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. In this highly visible role, the GSA is responsible for the first and last impression, the check in and check out process, communication of information and delivering authentic hospitality to each and every guest. This includes promoting the lodge and the surrounding areas, promptly following up on guest requests and concerns, using strong and effective communication with all other hotel departments, seeking feedback from guests and exceeding their expectations, whether by wowing them, or when in service recovery. 

Job duties:

• Checking guests into the hotel, checking out guests from the hotel and provide service whenever required
• Provide courteous, professional and attentive guest service at all times
• Establishing a personal rapport with the guest in order to learn about their needs and expectations
• Actively seek feedback from guests, following up and taking action to exceed guest expectations, whether that is to wow the guest, or in service recovery
• A personalized touch during all guest interactions to ensure they feel welcome and special
• Must be able to work a variety of shifts mornings, afternoons, evenings and holidays
• Strong and effective communication with all other departments, and strong team work required between all inter-related departments (Housekeeping, Conference Services, Tours, Accounting, etc)
• In-depth knowledge of the Kananaskis Valley and surrounding area, to Share the Adventure and create the unrivalled Kananaskis guest experience.

Employment Experience and Educational Requirements:

• In order to be considered for this role, you have experience with POS systems, Excel and Outlook
• You are able to work well under pressure in a fast-paced environment
• Previous hotel front office experience or education completed within hospitality sector required
• Degree or Diploma in Hospitality is preferred but not required
• Professional in presentation and demeanor
• Self-motivated, excellent organizational skills and the proven ability to work well under pressure

Physical Demands:

• Required to stand for extended periods throughout the shift.
• Ability to sit for extended periods while operating the switchboard and completing administrative tasks.
• Repetitive hand, wrist, and finger movements (typing, data entry, processing payments, handling key cards, operating office equipment).
• Frequently reaching and extending arms to provide guests with key cards, invoices, and other documents.
• Regular bending, light crouching, and twisting to access drawers, printers, office supplies, and guest amenities.
• Occasional lifting, carrying, pushing, or pulling of light to moderate items (e.g., guest luggage, guest packages or office supplies.
• Verbal communication requiring clear speaking and active listening for extended periods in a fast-paced, guest-facing environment both in person and over the phone.
• Flexibility to work varied shifts, including mornings, evenings, weekends and holidays based on business levels.

Amazing Perks:

• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, rafting, to name a few
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Pomeroy Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

 *Season Availability, subject to cut off dates.

Switchboard Agent

Rate of Pay:  Starting at $18/hour

THIS JOB IS LOCATED IN KANANASKIS, AB.  SUBSIDIZED STAFF HOUSING IS AVAILABLE. 

Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today! 

The Role:

As a Switchboard Agent with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. 

In this highly visible role, the Switchboard Agent is responsible for answering phone calls in a professional manner and helping guest with any questions they might have. This includes promoting the lodge and the surrounding areas, promptly following up on guest requests and concerns, using strong and effective communication with all other hotel departments, seeking feedback from guests and exceeding their expectations, whether by wowing them, or when in service recovery.  The switchboard agent is responsible for the room assignment of hotel inventory, as well as, coordinating with the housekeeping department for arrivals and departures.

Job Duties:

• Answering internal & external phone calls in professional manner.
• Provide courteous, professional and attentive guest service at all times.
• Promote the Lodge and surrounding area and activities.
• Maintain a good working relationship with all departments.
• Establishing a personal rapport with the guest in order to learn about their needs and expectations.
• Actively seek feedback from guests, following up and taking action to exceed guest expectations, whether that is to wow the guest, or in service recovery.
• A personalized touch during all guest interactions to ensure they feel welcome and special.
• Must be able to work a variety of shifts as this a 24-hour operation.
• Strong and effective communication with all other departments, and strong teamwork required between all inter-related departments (Housekeeping, Sales, Reservations, Food and Beverage, etc.)
• In-depth knowledge of the Kananaskis Valley and surrounding area, to Share the Adventure and create the unrivalled Kananaskis guest experience.
• Room assignment and inventory management for all guests, including groups, tours and VIP guests.
• Good knowledge to handle cash/debit/credit transactions. Help guest with any billing inquires they have from their past or future stay.

Employment Experience and Educational Requirements:

• Previous experience working within a Front Office environment is an asset.
• Degree or Diploma in Hospitality or Hotel/Resort Management is preferred.
• Dynamic, enthusiastic individual who thrives under pressure and is able to perform multiple tasks simultaneously.
• Previously demonstrated commitment to exceeding guests' expectations at all times.
• Must be computer literate, with experience in Outlook, Excel, Opera and MS Cloud.
• Professional in presentation and demeanor.
• Self-motivated, excellent organizational skills and the proven ability to work well under pressure.

Physical Demands:

• Ability to maintain focus and concentration while managing multiple incoming calls and requests.
• Multitasking and working under pressure in a fast-paced environment.
• Visual demands include, extended screen time and reading detailed information accurately.
• Prolonged periods of sitting at a workstation throughout the shift.
• Frequent use of hands and fingers for operating a multi-line telephone system, keyboard, and computer,
• Able to work a variety of shifts, including mornings, evenings, weekends, and holidays.

Amazing Perks:

• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, rafting, to name a few
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

 *Season Availability, subject to cut off dates.

Sous Chef

Salary: Salary

THIS JOB IS LOCATED IN KANANASKIS, AB.  SUBSIDIZED STAFF HOUSING IS AVAILABLE. 

Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today! 

The Role:

The primary responsibility of the Sous Chef is to offer expertise in the area of Culinary & Stewarding as it relates to all areas within the hotel.  This person will provide leadership and management to the culinary and stewarding team members within the property delivering on the service promise and continuity of the culinary team’s activities.  In addition, the Sous Chef will work in fostering and developing new partnerships and relationships with suppliers and the community in order to create efficiencies in relation to value and service. 

Job Duties:

Reporting to the Executive Sous Chef and Executive Chef the primary responsibilities are:

• Motivate employees to provide excellence in service, developing strong channels of communication and fostering team spirit.
• Training of individuals on job duties and sanitation and safety procedures
• Instruct and Supervise cooks in preparation, cooking, garnishing and presentation of food.
• Prepare and cook complete meals, banquets or specialty foods, such as pastries, sauces, soups, salads, vegetables and meat, poultry and fish dishes, and create decorative food displays.
• Lead the implementation of new menus as well as the production and standardization of those menus.
• Create new recipes.
• Prepare and cook food ensuring highest quality standards have been met, maintaining a safe and organized work area.
• Estimate food requirement and may estimate food and labor costs.
• Assist with recruitment of culinary team members.
• Arrange for equipment purchases and repairs when necessary.
• Ability to manage and complete all administration shift duties and reports.
• Enforcing strict health and hygiene standards in the kitchen and follow the rules of health and safety.
• Monitoring portion and waste control to maintain profit margins.
• Attend training courses and seminars as and when required.
• Ensure that the production, preparation and presentation of food are always of the highest quality.
• Knowledge of all standard procedures and policies pertaining to food preparation, receiving, storage and sanitization.  May requisition food and kitchen supplies
• Flexible shifts hours will be required.
• Ensures the safe operation of kitchen equipment by inspecting for, reporting and correcting safety hazards.

Employment Experience and Educational Requirements:

• 2-5 years’ experience in a similar position within a resort setting
• Minimum 5 years of cooking experience
• Proven leadership skills with the ability to “coach” a team
• Average 10 hours a day
• Cook’s trade certification, which is available in all provinces and territories, or equivalent credentials, training and experience required
• Completion of Secondary school required
• Team player and strong hands on individual
• Former education in Food and Beverage or Hospitality Management an asset
• Understand the basic structure of labor and cost controls and be able to adhere to those plans.

Physical Demands:

• Requires prolonged standing and walking throughout the shift in kitchen and storage areas.
• Frequent bending, reaching, twisting, and crouching to access low shelves, ovens, refrigeration units, and storage areas.
• Repetitive hand, wrist, and arm movements (knife work, chopping, whisking, plating, sautéing).
• Ability to lift, carry, push, and pull items up to 25–50 lbs (e.g., bulk food products, stock pots, kitchen equipment).
• Manual handling of heavy cookware, including full stock pots, sheet pans, and hotel pans.
• Exposure to temperature fluctuations (hot cooking line, walk-in coolers, freezers)
• Ability to maintain focus and physical stamina during high-volume production and time-sensitive service periods
• Flexibility to work varied shifts, including mornings, evenings, weekends and holidays based on business levels. 

Amazing Perks:

• Personal days: 5 per year after 90 days of continued full-time employment
• Gratuities: Receive additional earnings through tip-outs based on daily sales 
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, rafting, to name a few
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
• Discounted access to our Nordic Spa
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

 *Season Availability, subject to cut off dates.

#P

Lobby Concierge

THIS JOB IS LOCATED IN KANANASKIS, AB.  SUBSIDIZED STAFF HOUSING IS AVAILABLE. 

Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today! 

The Role:

As a Concierge, you will be an important member of the Front Office team that creates a warm arrival experience for the guest while exceeding their expectations. You will act as a guide to help guest rediscover the beauty of the Canadian Rockies through the endless list of activities inside and outside the resort. As a concierge of the Pomeroy Kananaskis Mountain Lodge, you will be an ambassador for our hotel, brand, and the Kananaskis valley. It is important for you to experience the activities and learn about the products offered. You must be able to confidently, and passionately speak to our guests about all that Kananaskis has to offer.

Job Duties:

Reporting to the Guest Activities Manager, the primary responsibilities are:

• Reaching out to guests in advance to begin creating itineraries prior to their arrival.
• Responding to guest’s requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Ensure that at all times, an up-to-date selection of booklets, guides, maps and brochures of local attractions are available.
• Ensure all dining options are up to date at all times with newest menus
• Provide personal recommendations and make reservations for dining options in the Hotel.
• Arrange taxis, chauffeur-hire limousines and the bookings of travel, entertainment and tour arrangements for the guests.
• Assisting guest’s book excursions, pre purchase lift tickets at Nakiska, and book tee times at the newly opened Kananaskis Golf course. You will also be assisting guest in booking activities arranged by Family activities including kid’s camp and so much more.
• Being an ambassador for the lobby and assisting guests with all inquiries.
• Ensuring the desk and lobby area are clean and well always presented.
• Apart from your regular duties, you will support guest services in the lobby and ensure that the lobby is covered and kept clean.
• All other duties as assigned.

Employment Experience and Educational Requirements:

• Knowledge of Opera PMS is an asset.
• Able to manage tasks independently with attention to detail and customer service focus.
• Able to take initiative and solve problems.
• Strong knowledge of Kananaskis, Hotels and surrounding area.
• Excellent phone manners and communication skills (verbal and written).
• Business or Hospitality degree an asset.

Physical Demands:

• Ability to lift, carry, push or pull trays carts and equipment up to 40+lbs
• Prolonged standing and sitting while stationed at the concierge desk and throughout hotel areas.
• Repetitive hand and wrist movements associated with typing, writing, phone use, and handling documents.
• Able to lift, carry, push, or pull light to moderate items (up to approximately 25 lbs.) is required.
• Work at a fast pace during high-volume service while maintaining service standards and customer excellence.
• Occasionally assist or support the Bell team with luggage storage or taking luggage up to the guest’s room, based on operational needs.  Must be able to lift and carry luggage approximately 25 to 50 lbs.).
• Must be able to work varied shifts, mornings, evenings, weekends, holidays.

Amazing Perks:

• Marriott Employee Travel program providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, rafting, to name a few
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

 *Season Availability, subject to cut off dates.

Food and Beverage Outlets Manager – Cedar Room

Rate of Pay: Salary

THIS JOB IS LOCATED IN KANANASKIS, AB.  SUBSIDIZED STAFF HOUSING IS AVAILABLE. 

Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today! 

The Role:

We are looking for an excellent team player with strong organizational skills to join our Outlets team managing the Cedar Room.  A strong F&B background and knowledge of hotel and restaurant operations is vital to the success of this individual.  You must have an innate drive to succeed and can work independently to manage our Outlets team.  Our top candidate will have strong organizational skills along with the ability to manage multiple areas, delivering quick decisions while maintaining an efficient and safe workplace. As the Outlets Manager, you will use your leadership skills to ensure the success of our F&B outlets within the hotel. You will be responsible for training new employees, running shifts, scheduling, and ensuring the highest degree of customer service to all guests dining with us. You will be responsible for training and developing the employees on your team.  As a leader of the department, you will also be accountable for controlling labour costs.

 Job duties:

• Leads by example by motivating employees and directing the organization of the outlet while creating a passion for consistent service.
• Ensures effective leadership, training, development, coaching and performance management of employees, through selecting the right people and placing them in the right roles.
• Ensures the Pomeroy Kananaskis Mountain Lodge Food and Beverage Standards are the core culture in the outlet. Sets a very high standard of guest service and ensures consistency throughout the entire team
• Ensures daily payroll is in line with daily covers, revenues and forecasted productivities.
• Building and maintaining a positive work environment, employee relationships which will lead to consistency in high employee satisfaction.
• Ensures a clean and well-maintained work environment, with continual emphasis on promoting employee health and safety.
• Ensures each of the team members are set up for success, by providing them with on floor leadership and the proper resources to do their job.
• Creates a method to ensure open communication is maintained with all departments within the hotel and that this information is passed along to the employees.
• Creates incentive programs for the staff, monthly food and beverage promotions and continuous improvement ideas for the existing incentive program.
• Involves the Restaurant Management team to ensure accurate employee performance reviews are completed by anniversary dates.

Employment Experience and Educational Requirements:

• Minimum, 2 years of Hotel Food and Beverage leadership experience.
• Extensive knowledge in all areas of F&B service.
• A passion for food, wine and exceptional guest service a necessity.
• Post-secondary education in Hospitality Management an asset.
• Excellent communication and interpersonal skills required; must posses a high level of motivation, energy, enthusiasm, decisiveness, creativity and flair.
• Must possess proven leadership, administrative and staff development skills
• Flexibility to work as business volumes dictate.
• Must be computer literate, preference given to individuals with strong knowledge of Micros 9700, and Opera.
• Must possess excellent interpersonal and communication skills, both written and verbal.
• Ability to build and maintain positive working relationships with all co-workers and a variety of external candidates.
• Able to work well under pressure in a fast-paced changing environment.
• Having vision and the ability to lead employees consistently to achieve goals.

Physical Demands:

• Requires continuous standing and walking throughout the shift within the restaurant and adjacent service areas.
• Carrying and lifting trays, glassware, and small service equipment, typically up to 25 lbs.
• Frequent bending, reaching, twisting, and stooping to set tables, clear tables, clear dishes and stock lounge area and maintain service stations.
• Flexibility to work varied shifts, including mornings, evenings, weekends and holidays based on business levels.

Amazing Perks:

• Marriott Employee Travel program providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite staff accommodations which include laundry facilities and an employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, rafting, to name a few
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

 *Season Availability, subject to cut off dates.

Front Desk Agent - Black Diamond Club

Rate of Pay: $20.00 per hour

THIS JOB IS LOCATED IN KANANASKIS, AB.  SUBSIDIZED STAFF HOUSING IS AVAILABLE. 

Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today! 

The Role:

As a Front Desk / Concierge at our Black Diamond Club in the Rooms Division, you will play a key role in exceeding guest expectations and shaping their impression of our Lodge. Success in this role requires handling a multitude of tasks in an intense, ever-changing environment and making business decisions upholding the highest guest service standards. 

In this highly visible position, you will be responsible for the first and last impression, the check-in and check-out process, guest communication, and delivering authentic hospitality to each and every guest. You will act as an ambassador to help guests in rediscovering the beauty of the Canadian Rockies through various activities inside and outside the resort while promptly addressing their needs, collaborating with other departments, and exceeding expectations with exceptional service.

Job Duties:

• Be proficient in all front desk responsibilities, including efficiently checking guests in and out using OPERA software, accurately posting charges, creating itineraries prior to guest arrivals, and handling auditing and reporting tasks.
• Provide professional, and attentive service at all times while building personal connections to understand and anticipate guest needs.
• Proactively seek guest feedback, follow up promptly, and take actionable steps to resolve guest complaints to exceed expectations and service recovery.
• Foster strong and effective communication and promote seamless teamwork amongst other departments such as Housekeeping, Food and Beverage, Sales, and Banquets.
• Responding to guest’s requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by planning or identifying appropriate providers.
• Supporting team members in maintaining a clean and welcoming lounge by performing tasks such as clearing tables, replenishing glassware, polishing surfaces, and ensuring overall tidiness and organization.
• Demonstrate flexibility by being available to work various shifts, including mornings, afternoons, evenings, and holidays.
• All other duties as assigned.

Employment Experience and Educational Requirements:

• To be considered for this role, you have experience with OPERA, POS systems, Excel and Outlook.
• Able to work well under pressure in a fast-paced environment.
• Previous hotel front office experience or education completed within hospitality sector required.
• Degree or Diploma in Hospitality is preferred but not required.
• Professional in presentation and demeanor.
• Self-motivated, excellent organizational skills and proven ability to work well under pressure.
• Must have a valid Alberta ProServe certificate.

Physical Demands:

• Required to stand for extended periods throughout the shift
• Repetitive hand, wrist, and finger movements (typing, data entry, processing payments, handling key cards, operating office equipment)
• Frequently reaching and extending arms to provide guests with key cards, invoices, and other documents.
• Regular bending, light crouching, and twisting to access drawers, printers, office supplies, and guest amenities
• Occasional lifting, carrying, pushing, or pulling of light to moderate items (e.g., guest luggage, guest packages or office supplies.
• Verbal communication requiring clear speaking and active listening for extended periods in a fast-paced, guest-facing environment.
• Flexibility to work varied shifts, including mornings, evenings, weekends and holidays based on business levels.

Amazing Perks:

• Marriott Employee Travel program providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, rafting, to name a few
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

 *Season Availability, subject to cut off dates.

Food and Beverage Attendant - Blacktail

Rate of Pay:  $17/hour 

THIS JOB IS LOCATED IN KANANASKIS, AB.  SUBSIDIZED STAFF HOUSING IS AVAILABLE. 

Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today! 

The Role:

As an attendant in our food and beverage outlets, you will be instrumental in providing the highest quality of service to our guests by working alongside and supporting the front-of-house service team. Reporting to the Restaurant leadership team, the primary responsibilities are greeting and seating guests, answering the restaurant reservations line, running food and drinks, supporting bartenders with glassware replenishment and polishing, clearing tables, setting tables, and replenishing buffet lines and service stations.  You may also work in-room dining serving shifts, where you will be responsible to: take in-room dining orders, prepare the delivery service tray, deliver to the guest room, take payment, and provide a follow-up quality call.

Job duties:

Reporting to the Outlets Manager, the primary responsibilities are:

• Provide the highest quality of service to our guests by working alongside and supporting the front-of-house service team.
• Running food and drinks, clearing tables, setting tables, and replenishing buffet lines and service stations.
• Support bartenders with glassware polishing and replenishment.
• Restaurant hosting responsibilities of greeting guests, taking reservations, and guiding guests to their assigned tables.
• Serve guests through In-Room Dining, which includes answering room service calls, setting up room service trays, delivering the order to the guest room, and taking payment.
• Provide information about the restaurant, hotel and surrounding area to guests.
• Maintain a team-focused, positive and productive relationship with all co-workers.
• All other duties as may be required from time to time to ensure a high level of service and operational excellence are achieved.

Employment Experience and Educational Requirements:

• Friendly and outgoing personality with a passion for excellent guest service
• Excellent grooming and professional presentation
• Well organized during both slow and busy periods
• Demonstrated knowledge of food and beverage operations including dining reservations.
• Top candidates possess excellent communication and organizational skills, fluency in English (other languages considered and asset)
• Self-motivated and are able to produce accurate work and provide exceptional guest service
• You will have your Alberta ProServe, and have experience in a similar role.

Physical Demands:

• Requires continuous standing and walking throughout the shift within the restaurant and adjacent service areas.
• Carrying and lifting trays, glassware, and small service equipment, typically up to 25 lbs.
• Frequent bending, reaching, twisting, and stooping to set tables, clear tables, clear dishes and stock lounge area and maintain service stations.
• Flexibility to work varied shifts, including mornings, evenings, weekends and holidays based on business levels.

Amazing Work Perks:

• Personal days: 5 per year after 90 days of continued full-time employment
• Gratuities: Receive additional earnings through tip-outs based on daily sales 
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, rafting, to name a few
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Pomeroy Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

*Season Availability, subject to cut off dates.

Laundry Manager

Rate of Pay: $70,000 - $75,000 per year.

THIS JOB IS LOCATED IN KANANASKIS, AB.  SUBSIDIZED STAFF HOUSING IS AVAILABLE. 

Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today! 

The Role:

The Laundry Manager is responsible for overseeing all aspects of the hotel’s laundry operations, ensuring that linens are cleaned and maintained to the highest standards. The role involves managing laundry, staff, ensuring equipment is well-maintained, controlling costs, and maintaining consistent quality and efficiency in daily operations.

The Laundry Manager will also play a key role in the opening of our new in-house laundry facility. This is a great opportunity to be part of the core team from day one, helping shape the operation, set standards, and build efficient processes as we bring the laundry service to property.

Job Duties:

Operational Responsibilities

• Supervise and coordinate all laundry activities, including washing, drying, ironing, folding, and distribution of linens.
• Monitor the condition of all linens; coordinate with the Executive Housekeeper for replacements when needed.
• Conduct bimonthly linen inventories
• Maintain the cleanliness, order, and safety of the laundry area.
• Ensure proper use of washing formulas, detergents, and machinery to achieve the best results with minimal wastage.
• Establish and maintain laundry schedules to meet the operational needs of the hotel.
• Accommodating special requests as needed (guest & staff laundry)

 Staff Management

• Recruit, train, supervise, and motivate laundry team members.
• Schedule shifts and allocate duties to maintain smooth operations.
• Conduct regular training on fabric care, equipment handling, and hygiene standards.
• Evaluate staff performance and take corrective action when necessary.
• Conduct regular staff meetings to ensure team alignment, communication and consistency.

 Equipment & Maintenance

• Oversee the operation and maintenance of all laundry machines and equipment.
• Coordinate preventive maintenance and repairs with the engineering department.

Inventory & Cost Control

• Manage and monitor the inventory of linens, chemicals, and cleaning supplies.
• Keep detailed records of linen usage and life span
• Plan and evaluate uniform replacement needs.
• Adapt and react to emergency linen and/or uniform needs.

Health, Safety and Hygiene

• Ensure compliance with hotel safety and hygiene policies.
• Train staff in safe chemical handling, fire safety, and first aid procedures.
• Maintain proper documentation for audits and inspections.
• Enforce safety procedures minimizing workplace accidents

Physical Demands:

• Ability to stand, walk, and remain on one’s feet for the entirety of the shift.
• Lifting, carrying and handling heavy loads of laundry, towels and other items.  Must be able to lift and carry up to 50lbs. Repetitive lifting laundry in and out of machines.
• Must be able to push and pull up to 100 lbs.
• Exposure to cleaning chemicals with PPE.
• Ability to work flexible shifts including evenings, weekends and holidays.

Employment Experience and Educational Requirements:

• 3–5 years’ experience in hotel laundry operations, with at least 2 years in a supervisory or managerial position.
• Strong knowledge of fabric care, laundry chemicals, and equipment.
• Excellent leadership, communication, and organizational skills.
• Skilled in using Microsoft Office and other software application required for office projects and operations.

Amazing Perks:

• Marriott Employee Travel program providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

 *Season Availability, subject to cut off dates.

Retail Sales Supervisor

Rate of Pay:  $25.00 per hour 

THIS JOB IS LOCATED IN KANANASKIS, AB.  SUBSIDIZED STAFF HOUSING IS AVAILABLE. 

Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699    

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today! 

The Role:

We are seeking a dedicated and experienced Retail Supervisor to join our team.  The ideal candidate will have strong leadership skills, excellent guest service skills and a proven track record to manage a retail sales team.  As a Retail Supervisor you will play a pivotal role managing the retail staff, ensuring excellent guest service, and meeting sales targets.  You will play a key part in creating a positive shopping experience for customers and contributing to the store’s success.

Job Duties:

In support of the Outlets Manager, the primary responsibilities of the Retail Sales Supervisor are:

• Provide hands-on operational leadership for the Retail Outlet and Market Café, ensuring seamless daily operations, elevated guest interactions, and consistent service standards.
• Lead, coach, and direct Retail Associate throughout each shift, maintaining high levels of guest service expectations, strong product knowledge, and proactive guest engagement.
• Collaborate with the Outlets Manager to execute seasonal merchandising strategies, promotional initiatives, and strategic floor plan adjustments to optimize traffic flow and revenue performance.
• Drive retail revenue and capture rate through upselling techniques, curated product storytelling, and guest-centric sales strategies aligned with overall outlet financial objectives.
• Process approved purchase orders for retail merchandise; oversee receiving, verification, and proper storage of deliveries to ensure accurate inventory intake, stock rotation, and quality control.
• Maintain accurate inventory records, including cycle counts and full physical inventories; investigate and resolve discrepancies in a timely and accountable manner.
• Prepare and manage weekly team schedules in alignment with forecasted business levels, productivity benchmarks, and approved labor targets.
• Onboarding, and structured training of new team members utilizing established brand training manuals, operational checklists, and service standards guidelines.
• Monitor team performance on guest service delivery, POS proficiency, menu and product knowledge, and adherence to established operational procedures.
• Ensure the retail environment remains impeccably clean, organized, and visually appealing, maintaining brand merchandising standards and presentation at all times.
• Respond to guest feedback and service recovery situations promptly and professionally, applying solution-oriented practices.
• Supervise opening and closing procedures, including cash handling protocols, POS reconciliation, and float balancing.
• Actively participate in retail leadership meetings and ongoing training initiatives to support continuous improvement, product knowledge enhancement, and operational excellence.

Employment Experience and Educational Requirements:

• 1-2 years of retail or guest service experience, previous leadership experience is an asset.
• Proficient in the use of inventory management systems, point-of-sale (POS) platforms, and workforce scheduling software to support efficient retail operations and accurate reporting.
• Strong communication and interpersonal skills, capable of building relationships with both team members and guests.
• Highly motivated and guest-centric professional who consistently demonstrates initiative, energy, and a proactive approach to service excellence.
• Track record of consistently achieving sales targets and driving revenue growth.
• Strong problem-solving skills to handle customer complaints, staff-related issues, inventory discrepancies, and other challenges that may arise.
• Must be Health & Safety conscious and maintain a safe and organized work environment.

Physical Demands:

• Required to stand and walk for prolonged periods throughout the shift (up to 8 hours), maintaining an active presence on the sales floor.
• Ability to lift, carry, and move merchandise weighing up to 30 lbs in a safe and controlled manner.
• Frequent bending, reaching, stretching, and light crouching to restock displays, retrieve inventory, and organize merchandise.
• Flexibility to work varied shifts, including evenings, weekends, and holidays, in alignment with business demands and peak operational periods.

Amazing Perks:

• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite newly renovated staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, rafting, to name a few.
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings.
• Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Pomeroy Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

 *Season Availability, subject to cut off dates. 

Your Kananaskis Working Adventure starts here: Make money & memories in the mountains. Pomeroy Kananaskis Mountain Lodge is located 1-hour drive from Calgary’s city limits nestled amidst the pines where luxury and mountain living blends seamlessly.

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today!

Job Title: FIRST COOK

This position is full-time 30-40 hours per week, permanent with an hourly rate range of $20.60 - $22.70.  Overtime may be necessary as required paid at time and half.

Job duties:

• Prepare and cook complete meals, individual dishes and foods.
• Plan and direct food preparation and cooking activities in a restaurant establishment.
• Maintain inventory and records of food, supplies and equipment.
• Supervise activities of 2^nd and 3^rd
• May create new recipes with assistance of Chef de Partie.
• Enforcing strict health and hygiene standards in the kitchen and follow the rules of health and safety.
• Monitoring portion and waste control to maintain profit margins.
• Ensure that the production, preparation and presentation of food are of the highest quality at all times.
• Ensure highest levels of guest satisfaction, quality, operating and food costs on an ongoing basis.
• Knowledge of all standard procedures and policies pertaining to food preparation, receiving, storage and sanitation.
• Follow good preservation standards for the proper handling of all food products at the right temperature.
• Flexible shift hours will be required.

Employment Experience and Educational Requirements:

• 1-2 years of commercial cooking experience.

Physical Demands:

• Requires prolonged standing and walking throughout the shift in kitchen and storage areas.
• Frequent bending, reaching, twisting, and crouching to access low shelves, ovens, refrigeration units, and storage areas.
• Repetitive hand, wrist, and arm movements (knife work, chopping, whisking, plating, sautéing).
• Ability to lift, carry, push, and pull items up to 25–50 lbs (e.g., bulk food products, stock pots, kitchen equipment).
• Manual handling of heavy cookware, including full stock pots, sheet pans, and hotel pans.
• Exposure to temperature fluctuations (hot cooking line, walk-in coolers, freezers)
• Ability to maintain focus and physical stamina during high-volume production and time-sensitive service periods
• Flexibility to work varied shifts, including mornings, evenings, weekends and holidays based on business levels. 

Amazing Perks:

• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, rafting, to name a few
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Park Pass

If you’re interested in a company that rewards you for your dedication and commitment, then Kananaskis Mountain Lodge is the right place to establish your career!

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Pomeroy Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

 *Season Availability, subject to cut off dates.

Bell Person

Rate of Pay:  $18.00 per hour + gratuities

THIS JOB IS LOCATED IN KANANASKIS, AB.  SUBSIDIZED STAFF HOUSING IS AVAILABLE. 

Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699    

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today! 

The Role:

The Bell Person will enjoy being part of a team that creates an atmosphere of exceeding guest arrival and departure expectations each and every time.  You will utilize your superior guest service skills, combined with your communication and organizational abilities to provide a high degree of professionalism and efficiency for all guests and visitors at the resort.      

Job Duties:

• Responsible for guest arrival and departure experience
• Providing courteous, professional and attentive guest service at all times
• Following up with guest requests or concerns efficiently.
• Establishing a personal rapport with the guest in order to learn about their needs and expectations, find opportunities to connect and “wow”.
• Valet parking and retrieval of guest vehicles in a safe and efficient manner
• Assisting with guest room deliveries
• Driving guest shuttles to local attractions
• In-depth knowledge of the Kananaskis Valley and surrounding area, to offer recommendations, make bookings and build an unrivalled Kananaskis guest experience.
• Responsible for general upkeep of public areas including the hotel lobbies and front entrance.
• Strong and effective communication/teamwork with all other departments (Housekeeping, Engineering, Conference Services, Accounting, etc.)
• Knowledge of all safety and emergency procedures

 Employment Experience and Educational Requirements:

• Dynamic, enthusiastic individual who thrives under pressure and is able to multi-task
• Required to lift and carry guest luggage.
• Applicant with Hospitality/Tourism Diploma would be an asset.
• You must have previous customer service experience.
• Strong verbal and written communication skills
• Professional in presentation and demeanor
• Must demonstrate a high level of attention to detail.
• Previously demonstrated commitment to exceeding guests' expectations at all times.
• Must be computer literate with experience in Windows, Internet
• Must be highly Health and Safety conscious dedicated to maintaining a safe work environment.
• Enjoys working in a team environment.
• Must be able to work variable shifts.
• Must be in possession of an Alberta Motor Vehicle Operator’s License. A Class 5 driver’s license is required, and a class 4 license is preferred, in order to be able to assist with Resort Shuttle operations.
• Must be able to drive manual and be able to drive a standard vehicle is an asset.

Physical Demands:

• Prolonged standing and walking throughout the shift in a fast-paced, high-visibility luxury environment.
• Frequent lifting, carrying, pushing, and pulling guest luggage, parcels, and equipment; ability to safely handle items of varying size and weight (25 to 50 lbs.).
• Maneuvering loaded luggage carts (50 lbs.) through lobby spaces, elevators, corridors, and guest floors with precision and care.
• Repetitive bending, stooping, kneeling, crouching, and reaching when loading/unloading luggage and organizing bell storage areas.
• Exposure to outdoor conditions while greeting guests, loading vehicles, and providing directional assistance (including heat, cold, rain, or snow).
• Always adhering to safe lifting techniques and occupational health and safety guidelines.

Amazing Perks:

• Marriott Employee Travel program providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, rafting, to name a few
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Pomeroy Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

 *Season Availability, subject to cut off dates

Front Office Supervisor

Rate of Pay:  $24.00 per hour

THIS JOB IS LOCATED IN KANANASKIS, AB.  SUBSIDIZED STAFF HOUSING IS AVAILABLE. 

Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699    

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today! 

The Role:

As a Front Office Supervisor with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by ensuring the highest level of guest service by exceeding guest expectations to build loyalty, ensuring that brand operating standards are consistently maintained, coaching and mentoring the front office team by creating an environment of learning and job fulfillment in a positive working environment in support of our Employee Engagement goals. 

You will oversee the daily operations of managing arrivals, departures, group and tour needs, while balancing room inventory, and leading the achievement of the department’s revenue goals through training, motivation, promotion and incentives.  Committing to guest satisfaction through consistent follow up on all guest satisfaction issues and delivering outstanding service recovery is paramount to your success in the role.

Job Duties:

• Ensuring the highest levels of guest service exceeding the expectations of our guests in order to build loyalty and create word of mouth business.
• Daily preparation of all reservations for arrival, departure, VIP, Special Attention and Marriott Rewards guests as it relates to blocking, special requests, departure preparation.
• Responsible for training of all of Front desk employees& supervisors.
• Fostering a culture where all employees are empowered to provide our guests any services, they request in order to exceed their expectations.
• Coach and mentor to all Front Office team members by creating an environment of contagious learning, job fulfillment, which provides a path for career development with Pomeroy Lodging.
• Developing close and effective working relationships with all supporting departments, achieving success through the collective knowledge and participation of all employees.
• Prepare and facilitate performance reviews and development plans for all guest services staff

Employment Experience and Educational Requirements:

• Minimum 1 year leadership experience in luxury resorts and education within the industry is an asset.
• A Diploma/Degree in Hospitality Administration from a recognized institute would be an asset.
• You must be comfortable speaking to all levels of leadership and guests and assisting with solving problems using creative solutions.
• Dynamic, enthusiastic, creative innovator and leader who thrives under pressure and is able to perform multiple functions.
• Previously demonstrated commitment to exceeding guests' expectations at all times.
• Highest level of attention to detail as it relates to not only task-oriented functions but also to cleanliness of work and guest areas e. “Be the eye of the guest”.
• Understanding, or desire to learn forecasting of occupancy, labor, rooms expenses, and to measure these against actual results and create action plans accordingly.
• Computer literacy is imperative including applications in Opera, WINPM, WINSAM IRIS, Windows, MS Word, MS Excel, and Internet.
• Self-motivation and organizational skills with the initiative and the proven ability to work well under pressure.

Physical Demands:

• Able to stand and walk for extended periods throughout the shift, including moving between the front desk, lobby, offices, and other departments.
• Required to sit for extended periods while completing administrative duties, responding to guest correspondence, and managing operational reporting.
• Repetitive hand, wrist, and finger movements (typing, data entry, processing payments, handling key cards, operating office equipment).
• Frequently reaching and extending arms to provide guests with key cards, invoices, and other documents.
• Regular bending, light crouching, and twisting to access drawers, printers, office supplies, and guest amenities.
• Occasional lifting, carrying, pushing, or pulling of light to moderate items (e.g., guest luggage, guest packages or office supplies.
• Verbal communication requiring clear speaking and active listening for extended periods in a fast-paced, guest-facing environment both in person and over the phone.
• Flexibility to adjust your schedule based on the evolving needs and demands of our business operations. You may be required to work varying shifts including mornings, evenings, weekends, and holidays to align with operational changes and fluctuations.

Amazing Perks:

• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Pomeroy Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

 *Season Availability, subject to cut off dates.

Kananaskis Nordic Spa  
Nordic Spa Pool Operator    

Simple. Inclusive. Natural. Social   
Reports to: Spa Maintenance Manager

Located at the Kananaskis Nordic Spa, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves, and others. We are wellness redefined. 

View our Experience: https://vimeo.com/user83317660/workforkns 

Achieving Excellence Statement:  
Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity, our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as the Nordic Spa Pool Operator is critical to delivering on this promise. In this role, you are expected to exceed guest expectations by creating “picture perfect” guest experiences. You will achieve excellence by cleaning and maintaining the facility throughout your shift in addition to operating the pools, saunas, steams rooms, pool deck and outdoor areas for safe guest use. 

Key Focuses   

• Completes work processes and checklists that seamlessly support the Core Value of Quality: We are committed to achieving excellence and upholding the highest standards in product and service.  

• Communicates, interacts, and behaves, supporting the Core Value of Honesty: Honesty in action is doing what you commit to do in the manner you commit to doing it. 

• Contributes to a collaborative workplace, supporting the Core Value of Family: Relationships are rooted in trust, honesty, respect, and gratitude. One member’s success is the success of all in our family. 

• Conduct water samples to test and monitor pool chemistry and make necessary adjustments to maintain our quality standards. 

• Monitor the pool filtration system and complete scheduled inspections throughout shift to maintain proper operation. 

• Complete washing schedules as assigned or outlined in daily checklists. 

• Maintain a safe and clean pool deck by organizing furniture, clearing debris and picking up towels and robes. 

• Clean and maintain all outdoor walkways, pathways, and green spaces. 

• Complete maintenance checklist and address minor issues to prevent escalation; reporting and logging maintenance issues beyond scope immediately to leader. 

• Champion safety protocols and ensure compliance with quality standards.  

• Manage maintenance incidents during shift and escalate to a manager or supervisor when necessary.  

• Contribute to a collaborative workplace, supporting community and common goals. 

• Demonstrate pride in work by creating positive energy, teamwork, and fun. 

• Understand and adhere to company policies, procedures, and standards.      

• Exhibit exceptional follow-up and ownership of tasks with strong attention to detail. 

• Other duties as assigned. 
  
  

Experience/Passions/Education 

• Previous Spa or Hotel maintenance experience preferred 

• Current Certified Pool Operators (CPO) license preferred 

• WHMIS, First Aid (Including CPR) preferred  

• Able to lift, move, and handle pool chemicals responsibly                                                  

• Good judgement around safety and guest experience 

• Comfortable with technology and open to new learning      

Working Conditions 

Due to 365-day-a-year operations, this position may be required to work long shifts that include late hours, weekends, and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. This position spends a lot of time on their feet, multitasking competing priorities, and will spend a considerable amount of their shift outdoors in all seasons.   

#P

Adventure & Experiences Manager

Rate of Pay: Salary

THIS JOB IS LOCATED IN KANANASKIS, AB.  SUBSIDIZED STAFF HOUSING IS AVAILABLE. 

Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today!

THE RESPONSIBILITIES:

The Adventure & Experiences Manager is responsible for leading the evolution of our resort’s activity programming, building unique, resort-defining experiences that add strong value to the resort, with consideration for commercial impact, and reflecting the identity of Pomeroy Kananaskis Mountain Lodge while embracing the spirit of the Canadian Rockies. This includes making sure our guests (of all ages) are introduced to adventure in Kananaskis, recognizing that adventure is different for everyone.

The manager will oversee monthly activity programming, special occasion programming (Christmas, Family Day, etc.), and develop special events to encourage visitation to K-Country. This is a people leadership role, managing a small team, with a strategic component to develop and plan activities at the property that grow revenue and enhance the resort’s reputation.

Reporting to the Director of Rooms, this is an on-site role with presence required on evenings and weekends depending on the season and business needs.

Reporting to the Director of Rooms, the primary responsibilities are:

• Lead the Family Activities & Pool teams to deliver a fully immersive resort experience while staying in Kananaskis.
• Lead, train, develop, and schedule the Guest Activities, Pool, and Fitness Center teams, overseeing staffing levels and operational procedures.
• Oversee the Guest Activities, Pool, and Fitness Centre departments, ensuring adequate staffing and the effective execution of all operational procedures.
• Prepare and deliver value-added activities, such as nature walks, crafts, games, guided hikes, and curated experiences.
• Organize and execute all guest recreational activities, including program and process development, purchasing of supplies, Banquet Event Orders, and revenue/expense accountability.
• Coordinate all necessary permits for guided activities and special events with Alberta Parks, ensuring programs are properly licensed and comply with regulatory requirements and the resort’s business license.
• Design and deliver innovative activity programming, including signature experiences for the Black Diamond Club and resort-level activations such as nature-inspired engagements, creative workshops, and curated family offerings that enhance the guest journey.
• Oversee the smooth operation of indoor and outdoor recreation facilities (pool, hot tub and water park, lockers, game room, and fitness center), ensuring they are well-maintained, safe, and welcoming.
• Maximize revenues and control costs, assisting with tracking revenues and statistics.
• Monitor industry trends to identify and implement innovative product and service opportunities.
• Oversee departmental payroll administration, ensuring accuracy and adherence to internal procedures.
• Develop key partnerships with local and regional partners related to Guest Activities (e.g., Boundary Ranch, Canadian Rockies Rafting).
• Develop an annual activity plan to ensure execution of specialty themed festival weekends and recreational programming, including Easter, Family Day, Christmas, Seniors’ events, Labor Day, and Victoria Day celebrations.
• Effectively communicate with all hotel departments, participating in hotel-wide meetings and committees as required.
• Oversee and sustain current children’s programs, childcare services, and babysitting partnerships, introducing improvements or developments where needed.
• Manage by walking around: inspect all Guest Activities and pool areas, ensuring they are well-maintained, clean, safe, and fully prepared for daily operation, including overseeing the upkeep of the Children’s Creative Centre.
• Develop strong partnerships with Sales, Events, and Marketing teams to support promotion of activity programming, review promotional content, and ensure accurate communication through online channels and printed collateral.
• Collaborate with departments across the property to deliver guest programming experience, especially Food & Beverage, Rooms, and Sales & Marketing.
• Host pre-event communication meetings to ensure all department heads are knowledgeable about special events and long weekends, ensuring seamless execution.
• Other duties as assigned.

QUALIFICATIONS and REQUIRMENTS

• Strong team player with proven leadership and exceptional communication skills.
• Highly energetic, warm, engaging, and self-motivated.
• Minimum of 3 years in people leadership roles with experience coaching and developing employees.
• Previous experience in successful event planning, programming, and execution.
• Able to work evenings, weekends, and be onsite during critical periods, including holidays.
• Valid CPR/First Aid certification.
• Strong organizational skills with the ability to plan, track, and follow up on special events and activities.
• University degree or college diploma in Recreation, Entertainment, or Education, or 2 years of equivalent experience preferred.
• Displays enthusiasm and positivity in crafting engaging, adventure-driven activities for guests, including families and children.
• Self-driven, results-focused, and resilient under high-pressure situations.
• Detail-oriented with the ability to make sound, strategic decisions.
• Able to acquire and apply deep understanding of guest demand and market trends in the Kananaskis region and the Canadian Rockies.
• Proficient in general computer applications (Microsoft Office), as well as modern digital tools such as Canva and AI solutions to support design, planning, and program execution.
• Comfortable analyzing financial performance metrics and capable of developing systems to monitor ROI and participation levels.

 PHYSICAL DEMANDS

• Ability to stand and walk for extended periods (up to 6–8 hours per shift) during events and outdoor activities.
• Ability to lift, carry, or move items such as activity equipment, materials and supplies.
• Ability to bend, reach, stoop, and perform light physical tasks when setting up or tearing down activities.

 Amazing Perks:

• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite newly renovated staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass

 Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Pomeroy Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

 *Season Availability, subject to cut off dates.

Pool Attendant – Guest Activities

Rate of Pay: $ 18.00 per hour

THIS JOB IS LOCATED IN KANANASKIS, AB.  SUBSIDIZED STAFF HOUSING IS AVAILABLE. 

Experience the Pomeroy Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Pomeroy Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today!

The Role:

Working in our Guest Activities Division, you will enjoy being part of a team that creates an atmosphere of exceeding guest expectations by creating “picture perfect” guest experiences throughout the resort.  Pool Attendants are responsible for creating a great guest experience and welcoming service while maintaining a clean, comfortable and inviting environment. This position is responsible for maintaining the cleanliness of the change rooms, the pool deck area and guest gym, as well as distribution and retrieval of towels. Pool Attendants are expected to know resort amenities and promptly answer any guest questions.

Job duties:

• Setting up chairs, loungers, and other pool furniture.
• Greet and welcome guests to the pool area in a friendly manner.
• Providing guests with towels, refreshments and attending to their requests.
• Advise guests and ensure pool rules and safety protocols are being followed.
• Maintaining high levels of cleanliness of pool, hot tub, change rooms, and gym areas.
• Ensure the facility is always in the highest level of cleanliness and sanitary condition and report any equipment deficiencies.
• Maintain locker rooms and ensure all amenities are stocked.
• Covering Guest Activities shifts, which includes but not limited to campfires, movie nights, and holiday celebrations.
• Other duties as assigned.

Employment Experience and Educational Requirements:

• Completion of post-secondary education is required.
• Exhibits exceptional guest service abilities with a keen attention to detail.
• Demonstrate unwavering commitment to health and safety, devoted to maintaining a secure work environment.
• Dynamic, and enthusiastic individual capable of thriving under pressure while efficiently handling multiple tasks and responsibilities.
• Possession of a First Aid certificate is an asset.
• Must have a valid ProServe certificate.

Physical Demands:

• Prolonged standing and walking throughout the shift checking the change rooms, pool deck, outside pool deck and patio along with the gym and teen play area.
• Frequent bending, kneeling, and crouching to collect used towels, arrange lounge chairs, clean pool deck surfaces and changing rooms.
• Repetitive reaching, lifting, and carrying of towels, deck supplies, and amenities up to 10 lbs.
• Working in outdoor conditions, including direct sun exposure, heat, humidity, or cooler temperatures depending on season.
• Exposure to pool chemicals (chlorine) and cleaning agents.
• Repetitive lifting, sorting, and folding of pool towels throughout the shift.
• Flexibility to work varied shifts, including mornings, evenings, weekends and holidays based on business levels. 

Amazing Perks:

• Marriott Employee Travel program providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, rafting, to name a few
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

 *Season Availability, subject to cut off dates.

Room Attendant (NOC 65310)

Rate of Pay: $ 18.20 per hour

THIS JOB IS LOCATED IN KANANASKIS, AB.  SUBSIDIZED STAFF HOUSING IS AVAILABLE. 

Experience the Pomeroy Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Pomeroy Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today!

The Role:

As a Room Attendant, you are expected to look at each room that you service through the eyes of the guest and using attention to detail meet or exceed the required cleanliness standards. All this is achieved with health and safety also being top of mind.  The positions are full-time 30-40 hours per week.  The position may work night shifts as a public area cleaning attendant, which includes a shift premium. This position may be eligible for incentives or bonuses.

Job duties:

• Ensure that the guest rooms are exceptionally clean and comfortable; surpassing our strict set of quality standards.
• Identify and communicate maintenance deficiencies and opportunities to the appropriate department.
• Greet guests with a smile in a warm and courteous manner and consistently providing genuinely hospitable guest service
• Respond to guest requests promptly
• Work as a team player
• Handle Lost and Found items
• Ensure quality and guest satisfaction
• Clean and disinfect all bathroom fixtures and surfaces
• Change and make beds
• Sweep and mop floors and/or vacuum carpet
• Dust and polish all furniture
• Empty all refuse containers
• Spot clean any walls, trim, moldings, door frames as needed
• Replenish all amenity supplies and linen
• Organize and maintain adequate supply of relevant items on the cart and in the stock room

Employment Experience and Educational Requirements:

• Housekeeping or professional cleaning experience an asset
• WHMIS Training an asset

Physical Demands:

• Able to lift and carry items up to 10 lbs., including linens, amenities, garbage, and cleaning supplies.
• Required to stand and walk for extended periods throughout the shift.
• Frequent bending, kneeling, crouching, and squatting to clean bathrooms, floors, and low-level surfaces.
• Repetitive hand, wrist, and arm movements while wiping, scrubbing, dusting, and sanitizing guest rooms.
• Frequent reaching, including reaching above shoulder height to clean mirrors, windows, shelves, and high-touch areas.
• Frequent pushing and pulling up to 50 lbs. of housekeeping carts, vacuums, and supply bins throughout the property.
• Exposure to cleaning chemicals and disinfectants, including strong odours, with required PPE.
• May be required to use stairs frequently depending on building layout and elevator access.
• Ability to work flexible shifts including evenings, weekends and holidays.

Amazing Perks:

• Annual wage and performance review
• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, rafting, to name a few
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

*Season Availability, subject to cut off dates.

Simple. Inclusive. Natural. Social

We are hiring for the role of Nordic Spa Concierge  

Located on the Pomeroy Kananaskis Mountain Lodge grounds, our Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.

View our Experience: https://vimeo.com/user83317660/workforkns

Achieving Excellence:

Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity, our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as a Nordic Spa Concierge is critical to delivering on this promise. You will achieve excellence by making business decisions that are focused on upholding all 4 of our brand standards; while delivering against key financial goals. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.

Qualifications:

• We never get a 2nd chance to make a great 1st impression; keeping the sense of arrival picture perfect from curb to front desk is the first step.      
• When guests arrive at the Nordic Spa, they should feel a sense of community and acceptance; immediate eye contact and a genuine greeting is crucial.                     
• Creating spa experiences that are as unique as each of our guests requires thorough knowledge of hydrotherapy, services, products and offerings.                     
• Accuracy and attention to detail when making reservations or checking in are two skills that support a peaceful and relaxing spa experience.                                                   
• Understands that turning lockers and maximizing average spend per locker occupied are two key metrics of daily success as a team.                                    
• Maximizes revenues and guest satisfaction by monitoring and responding to guest enquiries, wait lists, emails, phone calls.                                    
• Cleaning, restocking and tidying reception, retail and relaxation spaces throughout your shift supports making quality first impressions.                                                   
• Assigned tasks are completed in a manner that does not usually require follow-up, both in terms of timeliness and quality.                     
• Understands spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers.                                                   
• Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace.                                    
• Personal communication, interactions, and behaviours support the Spa value that everyone is welcome and everyone is equal.                                                   
• Contributes to a collaborative workplace, supporting the Spa value of community, common goals and acceptance.                                                                                                                                                                                                               

Work Perks

• Competitive wages and gratuities
• Resort-wide and travel discounts
• 5 Personal Days per year after 90 days of consecutive service
• Benefits plan
• On-site accommodation or commuter allowance
• Discounts on Retail Products and Spa Services

Education & Experience:

• Previous Spa, Hospitality, Guest Service or Retail experience                       
• Excellent verbal communication skills are essential
• Previous Good with numbers, balancing daily sales, data collection        
• Comfortable with technology and open to new learning
• Passion for Guest Service and Health and Wellness                
• Previous reservation software and POS experience preferred                                  

Working Conditions:

Due to 365-day-a-year operations, this position may be exposed to long shifts that include late hours, weekends, and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. This position spends a lot of time on their feet, multitasking competing priorities, dealing with employee and guest issues and leading a culture of service excellence.

Simple. Inclusive. Natural. Social

We are hiring for the role of Nordic Spa Two Trees Bistro Food & Beverage Attendant.

Located on the Pomeroy Kananaskis Mountain Lodge grounds, our Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.

View our Experience: https://vimeo.com/user83317660/workforkns

Achieving Excellence:

As the Nordic Spa Two Trees Bistro Food & Beverage Attendant, you have the authority to exceed guest expectations by creating a warm and welcoming atmosphere that coincides with our “we’ve been expecting you” sense of arrival for our guests. Your role is crucial because you are pivotal in the guest's impression of quality service throughout our hotel.  From providing an efficient and friendly service to setting the stage for a personable dining experience, you will maximize food & beverage revenue while creating a lasting impression on our guests. We commit to giving you the training, tools, support, and feedback required to be successful; achieving excellence is up to you.   

Key Focuses

• Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest requests and complaints. 
• Ensures the restaurant, public areas, server, service stations, and storage areas are “picture perfect” for optimal first impressions. 
• Understands that effective and cohesive communication between departments is vital to the operation. 
• Welcomes and seats guests entering the restaurant in a prompt and courteous manner. 
• Creates and maintains the flow of guests into the restaurant to ensure our culinary team and servers can deliver exceptional service. 
• Maintains an organized reservation system and keeps track of table availability and wait times. 
• Develops excellent product knowledge about the menu and feature items and can answer any inquiry. 
• Maintains accuracy and attention to detail when taking and delivering guest orders. 
• Adheres to all regulations governing the service of food and alcohol. 
• Protects self, co-workers, and guests against safety hazards; reports immediately to the supervisor on duty. 
• Collaborate with front and back of house departments to ensure a smooth flow of service 
• Other duties as assigned 
• Completes work processes and checklists that seamlessly support the Core Value of Quality: We are committed to achieving excellence and upholding the highest standards in product and service. 
• Communicates, interacts, and behaves, supporting the Core Value of Honesty: Honesty in action is doing what you commit to do in the manner you commit to doing it. 
• Contributes to a collaborative workplace, supporting the Core Value of Family: Relationships are rooted in trust, honesty, respect, and gratitude. One member’s success is the success of all in our family.  

 Experience/Passions/Education 

• Previous experience in a hotel position is an asset.  
• Must be highly organized and able to work well under pressure in a fast-paced environment and able to complete many diverse tasks concurrently 
• Excellent communication skills, ability to multi-task and organize, produce accurate work and guest service 
• Excellent listening and comprehension skills required 
• Knowledge of local alcohol laws and regulations 
• ProServe certification required 

Working Conditions 

This position operates in a dynamic, fast-paced environment with frequent interaction with guests, team members, and other stakeholders. Due to 365-day-a-year operations, this position will require you work a variety of shifts including early mornings, late evenings, weekends and holidays and may involve extended hours during periods of high business demand. A portion of the role is performed outdoors in the fresh mountain air, with exposure to a wide range of weather conditions, including temperatures from -30°C to +30°C. The position involves frequent standing, walking, bending, kneeling, pushing, and pulling, as well as occasional use of ladders, stairs, or ramps. The employee must be able to lift up to 30 lbs as required. 

Laundry Attendant

Rate of Pay:  $21.00 per hour 

THIS JOB IS LOCATED IN KANANASKIS, AB.  SUBSIDIZED STAFF HOUSING IS AVAILABLE. 

Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today! 

The Role:

The Laundry Attendant is responsible for the daily cleaning, processing, and handling of hotel linens, towels, uniforms, and guest laundry. This role ensures all laundry is cleaned to hotel standards, delivered on time, and handled safely and efficiently. The attendant supports smooth laundry operations by maintaining equipment, following procedures, and keeping the work area clean and organized.

Job Duties:

Operational Responsibilities

• Sort, wash, dry, fold, and iron linens, towels, uniforms, and guest laundry following established procedures.
• Inspect all items for stains, damage, and cleanliness; report missing or damaged items to the Laundry Supervisor.
• Ensure proper use and dosage of chemicals, detergents, and equipment according to safety and brand standards.
• Load and unload laundry machines safely and efficiently.
• Maintain workflow to meet daily production targets and hotel operational needs.
• Assist in handling guest laundry, including tagging, washing, drying, pressing, and packaging.
• Deliver processed linens to designated storage areas or floors as directed.

• Follow proper departmental standards, policies and procedures.

Workplace Cleanliness & Safety

• Keep all laundry areas clean, organized, and free of hazards.
• Follow all health, safety, and hygiene standards, including chemical-handling and equipment safety procedures.
• Report equipment issues, maintenance needs, or safety hazards promptly to the Laundry Supervisor or Manager.
• Participate in safety training, including emergency and chemical-handling procedures.
• Ensure proper use of personal protective equipment (PPE).

Equipment & Inventory Support

• Operate all laundry equipment (washers, dryers, ironers, folders) safely and properly.
• Perform basic daily care and cleaning of equipment.
• Help monitor linen quantities and report shortages or unusual damage.
• Assist with linen inventories as required.

Employment Experience and Educational Requirements:

• Post-secondary degree or diploma.
• Previous laundry or housekeeping experience an asset.
• Ability to operate laundry machinery or learn quickly with training.
• Good understanding of fabric care and stain treatment.
• Ability to follow instructions, work independently, and maintain quality standards.
• Basic communication and teamwork skills.
• Ability to lift, push, and move heavy loads and stand for long periods.
• Ability to work in a warm, fast-paced environment.

Physical Demands:

• Ability to stand, walk, and remain on one’s feet for the entirety of the shift.
• Lifting, carrying and handling heavy loads of laundry, towels and other items.  Must be able to lift and carry up to 50lbs. Repetitive lifting laundry in and out of machines.
• Must be able to push and pull up to 100 lbs.
• Exposure to cleaning chemicals with PPE.
• Ability to work flexible shifts including evenings, weekends and holidays.

Amazing Perks:

• Marriott Employee Travel program providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

 *Season Availability, subject to cut off dates.

Guest Activities Attendant

Rate of Pay:  $18.00 per hour 

THIS JOB IS LOCATED IN KANANASKIS, AB.  SUBSIDIZED STAFF HOUSING IS AVAILABLE. 

Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699    

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today! 

The Role:

The Guest Activities Attendant is enthusiastic, creative, positive and outgoing.  This individual is passionate about providing exceptional service for guests of all ages through a wide variety of activities. The successful candidate will be welcoming, engaging, and empowering.  They are open to change, and quick to adapt to varying needs of hotel clientele.

Job Duties:

• Responsible for organizing and coordinating activities to engage our family guests of all ages.
• Exceptional organizational skills, ability to plan, organize, and facilitate age-appropriate activities and games to keep children entertained and engaged throughout the day.
• Ability to work independently and unsupervised.
• Be attentive to guests needs and issues, and proactively offer solutions or suggestions to enhance their experience.
• Be comfortable to handle guest issues or complaints without assistance.
• Facilitate activities for our guests including but not limited to campfires, movie nights, and holiday celebrations.
• Oversee and provide attentive care to children participating in day camps, ensuring their safety and well-being.
• Maintaining cleanliness of guest activities areas including kids center, campfires, and waterpark area.
• Covering Pool Attendant shifts; responsible for creating a great guest experience and welcoming service while maintaining a clean, comfortable and inviting environment.

Employment Experience and Educational Requirements:

• The successful candidate will have 1+ years’ experience in a similar role within a resort.
• The Ideal candidate will have previous experience working with children.
• Passionate about creating “Above and Beyond” experiences for our guests.
• Has their Alberta Pro Serve Certificate.
• Comfortable working outdoors in temperatures ranging from -30 to +35 degrees Celsius.
• Communicate comfortably with all individuals of all ages groups and levels of authority.

Physical Demands:

• Required to remain on their feet for the majority of the shift while leading and supporting both children and adult programming.
• Frequent walking across resort grounds, working indoors and outdoors in a variety of weather conditions, i.e. Sun, rain, snow, wind.
• Ability to bend, crouch, kneel, reach and repetitive use of hands and arms when setting up activity spaces, preparing program materials and supervising children.
• Must be able to lift, carry, push, and pull equipment and supplies, such as activity bins, sports gear, signage, tables, chairs, coolers, and portable program materials (often up to 25–50 lbs).
• Able to respond quickly in dynamic environments, including moving efficiently between program areas, maintaining safe supervision of guests and managing high energy activities.
• Flexibility to work varied shifts, including mornings, evenings, weekends and holidays based on business levels. 

Amazing Perks:

• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, rafting, to name a few
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Pomeroy Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

 *Season Availability, subject to cut off dates.