We never get a second chance to make a great first impression. We are seeking individuals with the keen ability to anticipate the needs of our guests, who are driven to go above and beyond every day.
Our people understand that one member’s success is the success of the whole team. Regardless of the roles we play we are united by our core values: Family, Quality, Industry, Winning, and Honesty.
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Front Office SupervisorFront Office
Alyeska, Alaska United States
We are looking for a Front Office Supervisor
THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!
The Role
As a Front Office Supervisor with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by ensuring the highest level of guest service by exceeding guest expectations to build loyalty, ensuring that brand operating standards are consistently maintained, coaching and mentoring the front office team by creating an environment of learning and job fulfillment in a positive working environment in support of our Employee Engagement goals.
You will oversee the daily operations of managing arrivals, departures, group and tour needs, while balancing room inventory, and leading the achievement of the department’s revenue goals through training, motivation, promotion and incentives. Committing to guest satisfaction through consistent follow up on all guest satisfaction issues and delivering outstanding service recovery is paramount to your success in the role.
Our top candidates will have previous experience in luxury resorts and education within the industry is an asset. You must be able to work well in a team environment and be self-directed. You must be comfortable speaking to all levels of leadership and guests and assisting with solving problems using creative solutions.
Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Amazing Work Perks:
- Personal days: 5 per year after 90 days of continued full-time employment
- Food and Beverage discounts at ALL 6 of our dining outlets
- Growth and development opportunities, both personal and professional
- Onsite staff accommodations ($9.25-$13.50/day), which include a residence convenience store and employee gym
- One meal per day in our employee cafeteria (taxable benefit)
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, Golf Passes, Ski/Snowboard Passes, to name a few
- Shuttle access to Calgary and Canmore
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
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Marketing ManagerPomeroy Lodging Calgary
Calgary, Alberta Canada
Marketing Manager
Pomeroy Lodging Calgary
Calgary, Alberta
Employment Type: Full Time - Salaried
We are looking for a Marketing Manager who will play a pivotal role in our expanding Nordic spa brand, as we grow operations in the US market.
Are you ready to be part of an incredible journey as we expand our renowned Nordic spa brand in the US market? Pomeroy Lodging is searching for an exceptional Marketing Manager to oversee our marketing and brand efforts for spas and hotels.
This role is based in our vibrant downtown Calgary office, where you’ll work alongside a talented team, and enjoy an exceptional compensation and benefits package.
Achieving Excellence
As the Marketing Manager, you will have the unique opportunity to oversee and shape the marketing strategies and tactics for our portfolio of Nordic spas and hotels. Reporting to the Corporate Director of Marketing, you will be responsible for executing, managing, and developing innovative marketing campaigns that drive revenue and align with our brand strategy.
Your role will involve planning campaigns and analyzing results, crafting compelling social media plans, and ensuring all marketing tactics are on-brand. With your creative and analytical mindset, you will identify key target markets and implement omni-channel marketing campaigns that deliver a strong return on investment.
If you're a strategic marketer with a passion for travel and hospitality, this is an incredible opportunity to join a modern and growing organization.
Pomeroy Perks
- Competitive salary and benefits package
- 5 personal days after 90 days of continuous service
- Travel discounts
- Spa access discounts
- Flexible scheduling
- Monthly parking
- Growth and development opportunities, both personal and professional
Skills/Abilities Include:
- Plan, implement, monitor, and evaluate ongoing & seasonal cross-channel marketing and brand activities across owned, shared, and paid media (e.g., websites, social media, print and digital advertising, publications, email/direct marketing, and influencer).
- Collaborate with internal stakeholders and agency partners to plan, create, and evaluate paid media tactics including digital, traditional, influencer, and out-of-home (OOH) formats.
- Track and maintain a positive return on investment for all marketing & brand campaigns.
- Collaborate with external agency partners to ensure digital marketing campaigns are optimized for audience targeting and performance.
- Develop content strategy including monthly content calendars for web/blog, social media, PR
- Ensure web content is kept up to date via CMS
- Manage creative agency relationship, ensuring all work is delivered on-time and on-brand
- Maintains email and CRM database, including developing automated/triggered, drip, and transactional campaigns. Responsible for overall campaign build, deploying, reviewing, and reporting results to drive ongoing strategy.
- Understands and uses internal booking and sales data to create look-alike audiences to reach new customers and target digital media efforts.
- Understands and strategically uses website analytics and CRM platforms to make decisions, recommendations, and hypotheses about customer behaviours.
- Manages marketing expense budget; able to bring commentary on the performance of their area(s) on a daily, weekly, monthly, quarterly, and annual basis. Can efficiently make the necessary changes to meet budgeted demands and keep in line with the business's needs/goals.
- Delivers excellence in everything they produce, present, and convey while adhering to brand guidelines. Does not accept mediocrity or the status quo from their area. Is creative and diligent in the pursuit of continuous improvement, not letting roadblocks undermine quality.
- Understands that the work they do impacts the profitability of the business. Thinks and acts across the portfolio of spas and hotels. Assesses multiple demands and competing priorities and identifies the necessary resources to handle critical work demands.
- Communicates, interacts, and behaves, supporting the Core Value of Honesty: Honesty in action is doing what you commit to do in the manner you commit to doing it.
Education & Experience required to be successful
- 5+ years’ experience in marketing roles of increasing responsibility within agencies or marketing departments, including at least 3 years at a manager level
- Post-secondary education focused on Marketing, Business Management, eCommerce, or equivalent experience.
- Travel, tourism, or hotel marketing experience an asset.
- A self-starter with strong organization and prioritization skills
- Proven expertise in the development and implementation of strategic, integrated, results-driven marketing and brand activities for multiple audiences in a highly professional manner.
- Demonstrated understanding of current marketing and communications approaches and tools, with emphasis on digital paid media, websites, social media, video and mobile.
- Experience developing, implementing, and evaluating integrated paid media (digital, print, paid social) including media planning, development of creative briefs and deliverables, monitoring and evaluation, and budget management.
- Experience working with web analytics and CRM platforms.
- Able to interpret data from tools such as Google Analytics GA4, Google Ads, Facebook Ads Manager, Google Search Console.
- General understanding of SEO, competitive analysis, keyword research, and online content optimization.
- Understanding of influencer marketing strategies
- Good eye for visual presentation
- Experience hiring and working effectively with 3rd party vendors
- MS Excel/SmartSheet: Intermediate skills (e.g. budget management and project management). Skills in using these tools for data analysis are a bonus.
- PowerPoint/Canva: Intermediate skills (e.g., marketing and brand presentations).
- Demonstrated experience using various social media platforms for communication and promotion (e.g. Facebook, Twitter, LinkedIn, Instagram),
- Experience with CRM platforms for email, push, SMS campaigns (ad hoc, transactional, drip, and triggered)
- Digital design knowledge and expertise is an asset (e.g. websites, email and advertising using Photoshop, Illustrator, InDesign).
Working Conditions
This position is set in a fast-paced environment with high interaction levels with multiple platforms, software applications, outside partners, employees, and other stakeholders. The Marketing Manager will spend much time multitasking, managing competing priorities, and working through challenges. Due to the 365-day, a year operation of the Pomeroy Lodging portfolio, the Marketing Manager may occasionally be required to work varied hours, including late hours, weekends, and holidays, depending on the nature of ongoing projects, initiatives, or travel requirements.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every guest need, we own and operate a comprehensive range of hotels, spas, and resorts, including the Pomeroy Kananaskis Mountain Lodge and Kananaskis Nordic Spa. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
#P
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Director of Construction Pomeroy Lodging Calgary
Calgary, Alberta Canada
Come and Grow your career with us!
We are looking for a Director of Construction to join our organization. This leadership role features a competitive salary and benefits package and is based out of our office in Calgary.
As the Director of Construction, you are responsible for the coordination and completion of the construction, renovation, and maintenance of Company assets. In this role, you will be accountable for managing construction bids, preparing contracts, and building, buying, or selling assets. Additionally, you will manage all construction plans while communicating effectively with all necessary parties. While the coordination, completion, and maintenance of Company assets are primary focus areas, the Director of Construction is also responsible for staff development and general department administration. We commit to giving you the training, tools, support, and feedback required to be successful; achieving excellence is up to you.
Key Focuses
- Provides direct reports with the resources, direction, coaching, and feedback required for their continuous development.
- Planning, organizing, directing, controlling, and evaluating construction projects from conception to completion according to schedule, specifications, and budget
- Planning and preparing construction schedules, deliverables, and milestones, and monitoring progress against established schedules
- Completes detailed plan review and ensures plans meet code, brand standards, and budget requirements.
- Prepares and reports on various project reports such as budget and timeline, construction progress, proforma of costs and returns, and the construction draw process.
- Obtains all necessary permits and reviews and approves any change orders.
- Ensures proper application for and safeguards licenses, contracts, and insurance applicable to construction projects.
- Investigates damage, accidents, or delays at construction sites to ensure proper procedures are being carried out.
- Manages the employment relationship with all site staff and oversees construction litigation when required.
- Implements, manages, and takes responsibility for all safety standards and WCB compliance.
- Personally, and their team communicates, interacts, and behaves, supporting the Core Value of Honesty: Honesty in action is doing what you commit to do in the manner you commit to doing it.
- Builds a collaborative workplace, supporting the Core Value of Family: Relationships are rooted in trust, honesty, respect, and gratitude. One member’s success is the success of all in our family.
Experiences/Passions/Education
- Post-secondary degree or diploma.
- 5+ years of experience as a Director/Senior Manager in construction/Real Estate development
- Excellent verbal and written communication skills.
- Experience in managing large real estate development projects north of $25MM
- Advanced Procore & Microsoft Office skills.
- Comfortable with technology and open to new learning.
Working Conditions
Due to 365-day-a-year operations, this position may be exposed to long shifts that, at times, include late hours, weekends, and holidays. This position is set in a fast-paced environment, with high levels of interaction with subcontractors, suppliers, and other stakeholders. This position will require traveling to different construction sites and working directly in the field to manage project activities. Depending on the location and time of year, extreme weather conditions such as very hot days or very cold days will be experienced. The Director of Construction is required to walk long distances and occasionally lift and/or move up to 25 lbs.
Team You Will Lead: All Project Managers, Construction Procurement, and Construction Administrator
Apply today and join our growing team!
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Fulltime Housekeeping AttendantMotel 6
Clairmont, Alberta Canada
We are looking for a Housekeeping Attendant to join our awesome team at Motel 6!
If you are a person who likes keeping things neat and tidy, enjoys putting things in the right place, and values getting daily exercise, this is the perfect job for you!
Job Description
As a Housekeeping Attendant, you have the authority to exceed guest expectations by creating the “picture-perfect” guest experience throughout the hotel. Your role is crucial because you are pivotal in the guest’s first impression of the hotel. From cleaning the hotel lobby right through to cleaning guest rooms, the guest’s first impression of cleanliness is a powerful and lasting one.
Pomeroy Perks
- Competitive wages and Health and Wellness benefit plan.
- Paid on-the-job training with additional learning opportunities.
- Growth and development opportunities, both personal and professional.
- Personal days: 5 per year after 90 days of continuous full-time employment.
- Pomeroy Stay Travel Program.
Key Focuses
- Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
- Ensures the guest rooms, public areas, and storage areas are “picture-perfect” for optimal first impressions.
- Prepares for shift with a well-stocked cart, including approved cleaning and guest room supplies. Ensures vacuum, mop, and dusters are clean and in good working order.
- Vacuums, dusts, cleans, sweeps, polishes, and restocks the required number of guest rooms.
- Respects guest property and privacy; adheres to lost and found procedures on all items found in guest rooms and public areas.
- Understands and practices all emergency procedures for the hotel.
Experience/Passions/Education
- Previous experience in housekeeping or in a hotel is an asset.
- Proficient in English.
- Attention to detail and pride in a job done well.
- Applicants MUST have own transportation, as public transit is not available
- Applicants MUST have open availability over weekends and/or weekdays
Working Conditions
This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, that requires continuous physical movement and the ability to manage multiple sequences and demands. This position will require periods of independent work and the ability to lift up to 30 lbs.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
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Front Desk Manager (Maternity Leave)Ramada Clairmont
Clairmont, Alberta Canada
Job Summary:
As a Front Desk Manager you are authorized to exceed guest expectations and maximize room revenue through your Front Desk team each and every shift. You will achieve excellence by leading and teaching your people to make business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this leadership throughout the orientation, training, performance management, and communication processes.
Some of the Front Desk Manager duties include:
- Personally guide each new hire through orientation and deliver the technical training required to be successful; support the training process with daily feedback, one-on-one coaching and performance reviews.
- Schedule the Front Desk team so that monthly labour costs fall within budgeted guidelines, so that peak demand periods are fully staffed and so that each member of the team can balance work with their obligations in life.
- Converting every telephone and front desk enquiry into a reservation is the team’s aspirational goal; requiring you to have advanced communication skills and the ability to coach your team members in their sales technique.
- Respond to guest complaints by seeking to understand to resolve all issues prior to the guest’s departure.
- Contribute as an engaged team member by participating in department meetings, community gatherings, people events, social committees and surveys throughout the year.
Skills/Experience/Education:
- 1 year of Front Desk experience
- Related post-secondary education is an asset
- Strong Leadership Attitude
- Ability to multi-task and hit multiple hard deadlines.
Working Conditions:
The Front Desk is the pulse of the hotel, the front line of all guest services, the most plugged in place in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. The Front Desk Manager may experience:
- Long periods of standing and interacting
- Ability to work days and evenings
- Ability to successfully work alone and unsupervised
- Exposure to brief period of cold air due to location of front desk.
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Front Desk Agent - Part TimePomeroy Inn & Suites Dawson Creek
Dawson Creek, British Columbia Canada
We are looking for a Front Desk Agent to join our team!
Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you!
Job Description
As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are the first impression on each of our guests. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest’s experience warm, pleasant, and memorable.
Pomeroy Perks
- Competitive wages and Health and Wellness benefit plan.
- Paid on-the-job training with additional learning opportunities.
- Growth and development opportunities, both personal and professional.
- Personal days: 5 per year after 90 days of continuous full-time employment.
- Pomeroy Stay Travel Program.
Key Focuses
- Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
- Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions.
- Answers phones and welcomes guests in a prompt and courteous manner.
- Keeps track of arrivals, departures, and in-house daily activities and organizes VIP amenities where appropriate.
- Efficiently books guest reservations requested by phone, in person, or online.
- Processes check-ins, and check-outs, registers transactions, and provides information on hotel services and room location.
Experience/Passions/Education
- Previous experience in front desk or in a hotel is an asset.
- Proficient in English.
- Tech-savvy.
Working Conditions
This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
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Night Auditor- Part TimeStonebridge Dawson Creek
Dawson Creek, British Columbia Canada
Job Summary: As a Night Auditor you are accountable for balancing and closing the day’s business in an accurate and timely manner, preparing the hotel for the next day’s operation and for the safety of all of our guests and employees on property. You are authorized to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. The Night Auditor shift is typically 11:00pm to 7:00am.
Some of the Night Auditor duties include:
- Perform end of day procedures and night audit checklist with attention to detail and accuracy especially those relating to cash handling. This is critical as the information that the night audit team supplies allows the other members of the hotel team to fulfill their roles in day to day operations.
- Own the guest’s sense of arrival by checking in and out guests, taking reservations, monitoring the cleanliness and readiness of guest areas.
- Accuracy and attention to detail are two skills that support excellence; the ability to make the guest’s stay hassle free is tied directly to accuracy in making reservations, posting and settling room charges, handling and reconciling cash, settling room folios to credit cards or GL accounts, end of day balancing, rewriting log entries, and communicating to fellow peers any pertinent information.
- Respond to guest complaints by seeking to understand to resolve all issues prior to the guest’s departure.
- Contribute as an engaged team member by participating in department meetings, community gatherings, people events, social committees and surveys throughout the year.
Skills/Experience/Education:
- Superb listening, comprehension, & communication skills
- Previous Experience an asset
- Related post-secondary certification an asset
- Computer savvy
Working Conditions:
Night Auditors typically work alone and must have a strong ability to work independently and act without immediate guidance or supervision. The Night Auditor may experience:
- Long periods of standing and interacting
- Ability to work nights (11:00 PM – 7:00 AM)
- Ability to successfully work alone and unsupervised
- Exposure to brief period of cold air due to location of front desk.
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Maintenance AttendantPomeroy Hotel Fort McMurray
Fort McMurray, Alberta Canada
Job Description
As the Maintenance Attendant, you are authorized to exceed guest expectations by creating “picture perfect” guest experiences throughout the hotel each and every shift. You will achieve excellence by facilitating the day-to-day maintenance of the property, including minor repairs and improvements, preventative maintenance, championing life & safety standards, collaborating with Corporate Office on major repairs and improvements and supporting other operational departments. Your efforts will align to deliver the best quality products, improve both guest and employee satisfaction and deliver against key financial goals and performance metrics for your department.
A Maintenance Engineer will perform some or all of the following duties:
- Inspecting the condition of the property is an important part of the job; maintain and promptly repair what you can. Document and report immediately all deficiencies you can’t fix.
- Meeting with your team daily, weekly and monthly; keeping your people informed of property and corporate goals. Achieving a target of 50% conversion ratio on all incoming inquiries
- Guarding our guests and your own personal safety and security is paramount; you must know and practice all emergency procedures for the hotel and policies that protect the privacy and security of our guests and yourself.
- Owning the guest experience by maintaining the physical building, grounds, guest rooms, and amenities to their fullest potential.
- Ability to solve practical problems and deal with a variety of variables in situations where only limited resources/solutions exist. Must be able to respond to emergencies when not on site.
Skills/Experience/Education:
- Requires basic understanding of HVAC, electrical, plumbing and carpentry concepts
- Previous certification or hotel maintenance an asset
- Excellent listening, communication and multi-tasking skills required
- Ability to compute and manipulate mathematical calculations
- Proficient in English
- Attention to detail and pride in a quality
Working Conditions:
The Hotel operates 24 hours a day, 7 days a week, and 365 days a year. In addition to the routine maintenance and repairs of the physical hotel, the Maintenance Engineer is also expected to be on call for Emergency situations and must be able to respond to emergencies when not on site. Maintenance Attendants may experience:
- Require long periods of standing and bending
- Continuous physical movement during work hours
- Lifting, pushing or pulling up to but not limited to 75lbs
- Periods of working alone
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Housekeeping AttendantPomeroy Hotel Fort McMurray
Fort McMurray, Alberta Canada
We are looking for a Housekeeping Attendant to join our team!
If you are a person who likes keeping things neat and tidy, enjoys putting things in the right place, and values getting daily exercise, this is the perfect job for you!
Job Description
As a Housekeeping Attendant, you have the authority to exceed guest expectations by creating the “picture-perfect” guest experience throughout the hotel. Your role is crucial because you are pivotal in the guest’s first impression of the hotel. From cleaning the hotel lobby right through to cleaning guest rooms, the guest’s first impression of cleanliness is a powerful and lasting one. We commit to giving you the training, tools, support, and feedback required to be successful; achieving excellence is up to you.
Pomeroy Perks
- Competitive wages and Health and Wellness benefit plan.
- Paid on-the-job training with additional learning opportunities.
- Growth and development opportunities, both personal and professional.
- Personal days: 5 per year after 90 days of continuous full-time employment.
- Pomeroy Stay Travel Program.
Key Focuses
- Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
- Ensures the guest rooms, public areas, and storage areas are “picture-perfect” for optimal first impressions.
- Prepares for shift with a well-stocked cart, including approved cleaning and guest room supplies. Ensures vacuum, mop, and dusters are clean and in good working order.
- Vacuums, dusts, cleans, sweeps, polishes, and restocks the required number of guest rooms.
- Respect for guest property and privacy should always be exercised; strict adherence to lost and found procedures on all items found in guest rooms and public areas.
- Understand and practice all emergency procedures for the hotel and policies that protect the privacy and security of our guests and yourself.
Experience/Passions/Education
- Previous experience in housekeeping or in a hotel is an asset.
- Proficient in English.
- Attention to detail and pride in a job done well.
Working Conditions
The Housekeeping department is typically the largest department in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Housekeeping may experience:
- Long periods of standing and bending.
- Continuous physical movement during work hours.
- Lifting up to but not limited to 30 lbs.
- Periods of working alone.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
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Front Desk AttendantPomeroy Hotel Fort McMurray
Fort McMurray, Alberta Canada
We are looking for a Front Desk Attendant to join our team!
As a Front Desk Agent, you are empowered to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. The Front Desk department is the front line of all guest services, operating 24 hours a day, 7 days a week, and 365 days a year.
Pomeroy Perks:
- Competitive wages and Health and Wellness benefit plan
- Paid on the job training with additional learning opportunities
- Growth and development opportunities, both personal and professional
- Personal days: 5 per year after 90 days of continued full-time employment
- Pomeroy Stay Travel Program
Main Duties:
- Anticipate guest needs, respond promptly, acknowledge all guests
- Adhere to all standard operating procedures and understand all department processes and policies
- Selling the hotel’s features and benefits over the phone and in person at the front desk, and securing the reservation (sale) is a daily activity requiring excellent product knowledge and advanced communication skills
- Seek to understand guest concerns in order to resolve all issues prior to the guest’s departure
Skills/Requirements:
- Previous experience an asset
- Post-Secondary education in a related field is an asset
- Computer savvy
- Proficient in English
- Attention to detail and pride in one’s work
- Advanced communication skills
- Confidence to endure periods of working alone
- The ability to withstand long periods of standing
Working Conditions:
This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
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Breakfast AttendantPomeroy Hotel Fort McMurray
Fort McMurray, Alberta Canada
We re looking for a Breakfast Attendant to join our team!
Job Description
As a Breakfast Attendant, you are authorized to exceed guest expectations by creating a welcoming and personalized breakfast experience for every guest. You will achieve excellence by preparing for and setting up breakfast each day, ensuring that it is focused on upholding the highest standards in food service while delivering authentic and genuine guest service.
Some of a Breakfast Attendant's duties are:
- Welcoming each and every guest as they enter the breakfast room by making eye contact and verbally acknowledging them.
- Preparing for your shift starts with a well-stocked pantry with dry and fresh items; complete with Brand approved menu requirements. Leaving yourself enough time to set up all stations on the breakfast bar, brew coffee and prepare hot items for the start of breakfast hours.
- Maintaining clean food prep, service areas and ensure all equipment is in good working order. Report any deficiencies immediately to your supervisor.
- Responds to guest complaints by seeking to understand to resolve all issues prior to the guest’s departure.
- Empowered to develop and maintain positive working relationships and communication with every team member and supporting the team to reach shared goals.
Working Conditions
Breakfast Attendants have a great deal of impact as they are in constant contact with our guests and are extremely influential to the overall guest experience. They spend most of their time on their feet and are frequently required to respond quickly in fast-paced and noisy environments.
- Long periods of standing and interacting with the guest
- Early morning shifts that are required any day of the week or weekend
- Periods of working alone
- Physical Temperature change from back of the house to front of the house
- Continuous physical movement during work hours
Skills/Education/Experience
- Previous experience in a hotel position is an asset
- Desire to work as a team player and establish a connection with guests
- Proficient in English
- Attention to detail and pride in a quality job done well
- Excellent listening and comprehension skills required
- Food Safe
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Restaurant SupervisorChances Gaming Centre Fort St John
Fort St. John, British Columbia Canada
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Restaurant Supervisor $20.33 / Hour + Tips Or Commensurate with Experience Full-Time Opportunity
Our Benefits include: Personal days: 5 per year after 90-days of employment Growth and development opportunities, both personal and professional Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply Mental Health resources at no cost to the employee Vacation is accrued starting on your first day of work at a rate of 4% of your earnings Pomeroy Stay Travel Program Location: Fort St. John (FSJ) BC is the largest city in the Northeast Region of BC, situated on the Alaska Highway; its population is 21,000. It offers a great variety of cultural, leisure, and outdoor experiences for all. FSJ is a resourced-based community with oil, natural gas, forestry, and agriculture. The average age of residents is 8.8 years younger than the average population. The median housing price is $419,000—the average length of commute time to work is ten minutes. The property will go through a renovation within the coming twenty-four months. Summary In this role, you will provide leadership and guidance to the restaurant team under the supervision of the Director of Food & Beverage, creating inspired and memorable experiences for our guests. You will execute breakfast, lunch, and dinner services that match the brand experience, ensuring quality, delivering every time and making decisions focused on upholding the highest standards in guest services. Duties and Responsibilities:
Skills, Knowledge, & Abilities Required:
Experience, Training, Certification and Education:
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Breakfast Attendant Holiday Inn Express Fort St John
Fort St. John, British Columbia Canada
$18/hour
Must be available Mon - Friday 05:00 am - 10:30 am and occasional weekends 06:30 am - 10:30 am
We are looking for a Breakfast Attendant to join our team!
Are you a personable individual who enjoys an exciting and fast-paced work environment? This is the perfect job for you!
Job Description
As a Breakfast Attendant, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is crucial because you are the first impression on each of our guests. Additionally, you will achieve excellence by creating a welcoming and personalized breakfast experience for each guest, setting up breakfast each morning, and ensuring that you uphold the highest standards in food service.
Pomeroy Perks
- Competitive wages
- Paid on-the-job training with additional learning opportunities.
- Growth and development opportunities, both personal and professional.
- Personal days: 5 per year
- Pomeroy Lodging & IHG Stay Travel Program
Key Focuses
- Maintains a friendly, attentive, and professional during all guest encounters and responds appropriately to guest complaints.
- Ensures the breakfast room, food stations, and all guest contact points are “picture-perfect” for optimal first impressions.
- Welcomes guests entering the breakfast room in a prompt and courteous manner.
- Begins shift with a well-stocked pantry with dry and fresh items, complete with all menu requirements.
- Sets up all stations on the breakfast bar, brews coffee, and prepares hot items for the start of breakfast hours.
- Maintains a strong product knowledge of food and beverage offerings and abides by all safety and health regulations.
Experience/Passions/Education
- Previous experience in a hotel position is an asset.
- Food Safe Certificate.
- Excellent Customer Service.
- Proficient in English.
Working Conditions
This position will include early morning shifts any day of the week or weekend and the occasional midday, afternoon, and evening shift if needed. This position will require long periods of standing and requires constant physical movement. There may be periods of independent work and changes in temperature from the back of the house to the front of the house.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
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Casino Table Games DealerChances Gaming Centre Fort St John
Fort St. John, British Columbia Canada
Chances Casino Fort St. John
Table Games Dealer
$16.75 per Hour - Or Commensurate with Experience Plus Tips
Part-Time Opportunity
Our Benefits include:
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Pomeroy Stay Travel Program
Summary
Join the Fort St. John (FSJ) Chances Casino Team. FSJ is the largest city in the Northeast Region of BC, situated on the Alaska Highway; its population is 21,000. It offers a great variety of cultural, leisure, and outdoor experiences.
FSJ is a resourced-based community with oil, natural gas, forestry, and agriculture. The average age of residents is 8.8 years younger than the average population. The median housing price is $419,000—the average length of commute time to work is ten minutes.
In this role, you will provide excitement and entertainment to our guests under the Dealer Supervisor’s direction, ensuring efficiency and accuracy at all table games and maintaining an excellent rapport with the guests and staff. Table Games Dealers maintain all company policies, procedures and BCLC regulations. Must be able to work Friday and Saturday nights.
Duties & Responsibilities:
- Providing exceptional guest service and conducting all games in a precise, efficient and secure manner
- Work closely with Dealer Supervisors, Shift Manager and the Management team to ensure a well-run gaming floor
- Promotes the facilities, events and services to all guests
- Assist guests with game rules
- Promote and maintain positive relations with all guests and staff
Skills, Knowledge, & Abilities Required:
- Strong communication skills
- Sharp mathematical skills to add and multiply numbers quickly and memorize repeated numerical combinations
- Strong ability to follow policies, procedures and practices
- Commitment to learning what our guest’s needs and wants are
- Must enjoy entertaining and communicating with the public
Experience, Training, Certification, & Education:
- Minimum one-year experience in a customer service role
- Outstanding customer service & interpersonal skills
- To obtain a Gaming Policy Enforcement Branch (GPEB) license
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Sous ChefChances Gaming Centre Fort St John
Fort St. John, British Columbia Canada
Sous Chef
$52,000 Plus Tips & Gratuities
Full-Time, Permanent, 40 Hours per Week
Our Benefits include:
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program
Summary
Join the Fort St. John (FSJ) Chances Casino Team. FSJ is the largest city in the Northeast Region of BC, situated on the Alaska Highway; its population is 21,000. It offers a great variety of cultural, leisure, and outdoor experiences.
FSJ is a resourced-based community with oil, natural gas, forestry, and agriculture. The average age of residents is 8.8 years younger than the average population.
The median housing price is $419,000—the average length of commute time to work is ten minutes.
In this role, you will work with the Executive Chef to meet the requirements of the restaurant, banquets and other catering-related policies and procedures to meet the expectations of all its guests. You will carry out all the duties in the kitchen as required by the Executive Chef, ensuring that the necessary standards are met at all times.
Duties and Responsibilities:
- Supervise the activities of the culinary team and provide coaching and feedback as needed
- Maintain full knowledge of all menu items, daily features, and promotions.
- Assists the Executive Chef in training team members in all of the technical skills required to be successful in their roles.
- Does not accept mediocrity in the delivery of service on their shift
- Manage quality standards across all outlets in the culinary department
Skills, Knowledge, & Abilities Required:
- Two years of Senior culinary experience and strong supervisory skills capable of motivating, leading, and developing associates
- Previous leadership experience in the culinary field required
- Previous tenure as a Sous Chef in a hotel/conference centre is considered an asset
- Banquet experience is an asset
Experience, Training, Certification and Education:
- Journeyman’s papers or equivalent required
- Valid Food Safe certification or advanced (level 2) Food Safety certification is preferred
- Diploma Certification in a Culinary discipline is an asset
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Casino Shift ManagerChances Gaming Centre Fort St John
Fort St. John, British Columbia Canada
Casino Shift Manager
$62,500 / Year
Full-Time Opportunity
Our Benefits include:
- Personal days: 5 per year after 90-days of employment
- Growth and development opportunities, both personal and professional
- Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
- Mental Health resources at no cost to the employee
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
- Pomeroy Stay Travel Program
Summary
Join the Fort St. John (FSJ) Chances Casino Team. FSJ is the largest city in the Northeast Region of BC, situated on the Alaska Highway; its population is 21,000. It offers a great variety of cultural, leisure, and outdoor experiences.
FSJ is a resourced-based community with oil, natural gas, forestry, and agriculture. The average age of residents is 8.8 years younger than the average population. The median housing price is $419,000—the average length of commute time to work is ten minutes.
In this role, you will oversee all areas of the Gaming floor and assist in other areas where needed. You will be the leader of the day-to-day operations and assume responsibility for the gaming operations with your team. You will achieve excellence by leading and teaching your team to make business decisions focused on upholding the highest standards in the guest experience while delivering against vital financial goals and performance metrics. We commit to giving you the training, tools, support, and feedback required to be successful; achieving excellence is up to you.
Duties & Responsibilities:
- Serves as a dynamic and energetic leader, fostering teamwork, employee morale, motivation and open communication
- Continuously provides ideas to expand the business or develop new business and ensure casino team and guest retention
- Establish, adhere, and support all policies, procedures and guidelines of Chances Casino FSJ, BLCL, and GPEB
- Demonstrate leadership and a professional image to all guests, associates, local community representatives, vendors, competitors and governing agencies while maintaining company standards for quality assurance, and asset protection
- Oversee all aspects of the Table Games Department
Skills, Knowledge, & Abilities Required:
- Strong communication skills
- Proven leadership abilities
- Proven to be detail-oriented, reliable, punctual, efficient, and diligent in duties and responsibilities
- Strong ability to follow policies, procedures and practices
- Must enjoy entertaining and communicating with the public
Experience, Training, Certification, & Education:
- Minimum 3 years in a casino environment in a supervisory role or higher with table games experience
- Proficient with MS Office
- Outstanding customer service & interpersonal skills
- To obtain a Gaming Policy Enforcement Branch (GPEB) license
- Must be able to work a flexible schedule, including holidays, weekends and evenings when needed
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Security SupervisorChances Gaming Centre Fort St John
Fort St. John, British Columbia Canada
Security Supervisor
$23.00 - $26.00/hr or Commensurate with Experience
Full-Time Opportunity
Our Benefits include:
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program
Our Benefits include:
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program
Summary
Join the Fort St. John (FSJ) Chances Casino Team. FSJ is the largest city in the Northeast Region of BC, situated on the Alaska Highway; its population is 21,000. It offers a great variety of cultural, leisure, and outdoor experiences.
FSJ is a resourced-based community with oil, natural gas, forestry, and agriculture. The average age of residents is 8.8 years younger than the average population.
The median housing price is $419,000—the average length of commute time to work is ten minutes.
In this role, you will guide the security team under the security manager's direction, ensuring the security of casino assets, casino facilities, employees, and guests. In compliance with local, provincial, and federal laws, security supervisors ensure all members of the Security Team maintain good relations with patrons diplomatically and professionally.
Duties and Responsibilities:
- Provide exceptional guest service following Chances Casino Fort St John, British Columbia Lottery Corporation (BCLC), and regulatory, Gaming Policy Enforcement Branch (GPEB) policies and procedures
- Provide physical security, crowd control and control of incidents in and around the business
- Lead a Team to achieve excellent customer service
- Supervise and manage the teams’ performance in security activities
- Assess situations, sensitive in dealing with people and be proactive in providing solutions
Skills, Knowledge, & Abilities Required:
- Organizational and time management skills
- Reasoning abilities; analytical and critical thinker
Experience, Training, Certification and Education:
- Gaming Security Officer (GSO) Training Completion Certification (online course/written exam)
- The ability to successfully obtain a Criminal Record Check through the Gaming Enforcement Branch (GPEB)
- First Aid Level 1. Level two is an asset but not required
- 1-2 years of demonstrated security/surveillance experience; gaming experience is an asset
- Education in the study of law enforcement is an asset
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Housekeeping Attendant Pomeroy Hotel & Conference Centre Fort St John
Fort St. John, British Columbia Canada
We are looking for a Housekeeping Attendant to join our team!
If you are a person who likes keeping things neat and tidy, enjoys putting things in the right place, and values getting daily exercise, this is the perfect job for you!
Job Description
As a Housekeeping Attendant, you have the authority to exceed guest expectations by creating the “picture-perfect” guest experience throughout the hotel. Your role is crucial because you are pivotal in the guest’s first impression of the hotel. From cleaning the hotel lobby right through to cleaning guest rooms, the guest’s first impression of cleanliness is a powerful and lasting one.
Pomeroy Perks
- Competitive wages and Health and Wellness benefit plan.
- Paid on-the-job training with additional learning opportunities.
- Growth and development opportunities, both personal and professional.
- Personal days: 5 per year after 90 days of continuous full-time employment.
- Pomeroy Stay Travel Program.
Key Focuses
- Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
- Ensures the guest rooms, public areas, and storage areas are “picture-perfect” for optimal first impressions.
- Prepares for shift with a well-stocked cart, including approved cleaning and guest room supplies. Ensures vacuum, mop, and dusters are clean and in good working order.
- Vacuums, dusts, cleans, sweeps, polishes, and restocks the required number of guest rooms.
- Respects guest property and privacy; adheres to lost and found procedures on all items found in guest rooms and public areas.
- Understands and practices all emergency procedures for the hotel.
Experience/Passions/Education
- Previous experience in housekeeping or in a hotel is an asset.
- Proficient in English.
- Attention to detail and pride in a job done well.
Working Conditions
This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, that requires continuous physical movement and the ability to manage multiple sequences and demands. This position will require periods of independent work and the ability to lift up to 30 lbs.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
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Chef de PartieChances Gaming Centre Fort St John
Fort St. John, British Columbia Canada
Chef de Partie
$24.00 per Hour Plus Tips & Gratuities
Full-Time, Permanent, 40 Hours per Week
Our Benefits include:
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program
Summary
Join the Fort St. John (FSJ) Chances Casino Team. FSJ is the largest city in the Northeast Region of BC, situated on the Alaska Highway; its population is 21,000. It offers a great variety of cultural, leisure, and outdoor experiences.
FSJ is a resourced-based community with oil, natural gas, forestry, and agriculture. The average age of residents is 8.8 years younger than the average population.
The median housing price is $419,000—the average length of commute time to work is ten minutes.
In this role, you will work with the Sous Chefs to meet the requirements of the restaurant, banquets and other catering-related policies and procedures to meet the expectations of all its guests. You will carry out all the duties in the kitchen as required by the Sous Chefs, ensuring that the necessary standards are met at all times.
Duties and Responsibilities:
- Assisting the senior chefs in ensuring that fresh food and the complete menu choice are available throughout the service period
- Actively promote a customer-focused culture within the kitchen and service teams and promptly address customer complaints, concerns, or queries
- Working with the food service team to develop clear communication and liaison between the two areas and inclusive culture among all catering staff
- Working as an active and cooperative member of the team and willing to be flexible in approaching changes in practices and guest needs
- Participating in the promotion of the department's aim to meet and exceed the expectations of all its guests
Skills, Knowledge, & Abilities Required:
- A good command of the English language, both spoken and written
- Good communication, interpersonal and organizational skills
- 1-2 years of previous experience of large-volume catering to consistently high standards
- A commitment to high standards of quality catering
- A willingness to learn on the job and develop new skills
Experience, Training, Certification and Education:
- Basic food hygiene certification or other equivalent qualifications
- Basic health and safety certifications or other equivalent qualifications will be an asset
- Previous experience in a similar role is an asset
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Line Cook (breakfast cook)Chances Gaming Centre Fort St John
Fort St. John, British Columbia Canada
Job Description
We are looking for a Line Cook (Breakfast Cook) to join our team!
$17 - $22 per Hour
Full-Time Opportunities
Our Benefits (Full-Time) include:
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program
Summary
Join the Fort St. John (FSJ) Chances Casino team. FSJ is the largest city in the Northeast Region of BC, situated on the Alaska Highway; its population is 21,000. It offers a great variety of cultural, leisure, and outdoor experiences.
FSJ is a resourced-based community with oil, natural gas, forestry, and agriculture. The average age of residents is 8.8 years younger than the average population. The median housing price is $419,000—the average length of commute time to work is ten minutes.
In this role, you will work to support a team of culinary professionals in creating inspired and memorable dining experiences for our guests. You will execute a culinary program that matches the brand experience, ensuring the quality delivered every time and making decisions focused on upholding the highest standards in guest service.
Duties and Responsibilities:
- Plans and organizes the culinary team in the preparation of food items. Ensure consistency in the practice of all food items for a la carte and buffet menus according to recipes and standards
- Assists Executive Chef with menu ordering, inventory, and daily production planning
- Ensure the cleanliness and maintenance of all work areas, utensils, and equipment strictly to Health and Safety SOP. Is conscious and actively involved in maintaining a safe work environment for all team members
- Follow kitchen policies, procedures and service standards and gives direction to the culinary team
- Maintains complete knowledge of all menu items, daily features and promotions. Can manage quality standards from creation to table service
Skills, Knowledge, & Abilities Required:
- One or more years of related cooking experience
- Proficient English skills
- Must be highly Health and Safety conscious and dedicated to maintaining a safe work environment.
Education & Experience:
- Journeyman's papers or international equivalent is a strong asset
- Valid FoodSafe certification or advanced (Level 2) Food Safety certification is preferred
- Diploma Certification in a Culinary discipline, an asset
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Line CookChances Gaming Centre Fort St John
Fort St. John, British Columbia Canada
Line Cook
$17 - $22 per Hour
Full-Time & Part-Time Opportunities
Our Benefits (Full-Time) include:
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program
Summary
Join the Fort St. John (FSJ) Chances Casino team. FSJ is the largest city in the Northeast Region of BC, situated on the Alaska Highway; its population is 21,000. It offers a great variety of cultural, leisure, and outdoor experiences.
FSJ is a resourced-based community with oil, natural gas, forestry, and agriculture. The average age of residents is 8.8 years younger than the average population. The median housing price is $419,000—the average length of commute time to work is ten minutes.
In this role, you will work to support a team of culinary professionals in creating inspired and memorable dining experiences for our guests. You will execute a culinary program that matches the brand experience, ensuring the quality delivered every time and making decisions focused on upholding the highest standards in guest service.
Duties and Responsibilities:
- Plans and organizes the culinary team in the preparation of food items. Ensure consistency in the practice of all food items for a la carte and buffet menus according to recipes and standards
- Assists Executive Chef with menu ordering, inventory, and daily production planning
- Ensure the cleanliness and maintenance of all work areas, utensils, and equipment strictly to Health and Safety SOP. Is conscious and actively involved in maintaining a safe work environment for all team members
- Follow kitchen policies, procedures and service standards and gives direction to the culinary team
- Maintains complete knowledge of all menu items, daily features and promotions. Can manage quality standards from creation to table service
Skills, Knowledge, & Abilities Required:
- One or more years of related cooking experience
- Proficient English skills
- Must be highly Health and Safety conscious and dedicated to maintaining a safe work environment.
Education & Experience:
- Journeyman's papers or international equivalent is a strong asset
- Valid FoodSafe certification or advanced (Level 2) Food Safety certification is preferred
- Diploma Certification in a Culinary discipline, an asset
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Slot SupervisorChances Gaming Centre Fort St John
Fort St. John, British Columbia Canada
Slot Supervisor
$17.00 per Hour Plus Tips (Tips Average $6.00/hr)
Full-Time, Permanent, 40 Hours per Week
Our Benefits include:
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program
Employee Referral Program
Summary
Join the Fort St. John (FSJ) Chances Casino Team. FSJ is the largest city in the Northeast Region of BC, situated on the Alaska Highway; its population is 21,000. It offers a great variety of cultural, leisure, and outdoor experiences.
FSJ is a resourced-based community with oil, natural gas, forestry, and agriculture. The average age of residents is 8.8 years younger than the average population. The median housing price is $419,000—the average length of commute time to work is ten minutes.
Duties & Responsibilities:
In this role, the Slot Supervisor will be responsible for the overall operations of the Slot department and assist Shift Managers when necessary. The primary focus is to provide leadership and mentoring support to the Slot Attendants while maintaining the highest gaming integrity standards in the industry. They will foster great relationships with other departments and business entities.
- Supervise frontline team members and assign work duties
- Promote casino initiatives
- Coach and mentor employees and create an engaging work environment
- Manage schedules as required
- Work in compliance with BCLC, GPEB policies and procedures, and company policies
Skills, Knowledge, & Abilities Required:
- Experience handling cash and working with the public
- Superior customer service and people management skills
- Extensive knowledge of slot machine functions is an asset
- Able to work in a fast-paced environment
- Must enjoy entertaining and communicating with the public
Experience, Training, Certification, & Education:
- Strong written and verbal communication skills
- Proficient with MS Office
- Outstanding customer service & interpersonal skills
- The ability to successully obtain a Criminal Record Check through the Gaming Policy Enforement Branch
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Surveillance SupervisorChances Gaming Centre Fort St John
Fort St. John, British Columbia Canada
Surveillance Supervisor
Chances Casino Fort St John and Terrace
Remote location in Prince George, BC
$24/Hour or Commensurate with Experience
Full-Time Opportunity in Prince George, BC
Our Benefits include:
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including Life Insurance, Accidental Death and Dismemberment, Dental, and Medical (for example, Prescription Drugs, Chiropractic, and Massage). Some restrictions may apply.
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program, Parking Allowance
Refer a Friend Program
Assistance with relocation – to be negotiated.
Location:
Prince George is often called the province’s “Northern Capital” of British Columbia. Being geographically located right in the middle of the province, the city serves as the main service corridor to the North Coast Region to the west, the Northeast Region to the north, and the Robson Valley to the East. The regional population is 89,000; median house prices are $267,210.
Summary:
As support staff off the gaming floor and the leader of the surveillance department, you will be responsible for ensuring that our operators uphold our standards of quality and performance. You will lead your team in providing the last line of defense to our casino guests, staff, and the facility, along with its assets. You are reliable, diligent, and have a high level of integrity; you are self-motivated and contribute positively to a team environment; you are meticulous in all areas of your duties and work well with computers; you are confident with your judgment and can convey your findings in writing. We have been looking for you!
Duties and Responsibilities:
- Support and guide the surveillance team by ensuring all are working well together.
- Ensure BCLC & GPEB Policies, Procedures, and Regulations, along with our Standard Operating Procedures (SOP) and Internal Department Procedures (IDP) are conducted to the highest integrity level and professionalism.
- Proactively observe and review videos to complete required documentation of specific incidents, including, but not limited to, customer complaints, procedural errors, risk management issues, AML investigation, player evaluations, thefts, and discrepancies.
- Responsible for monitoring table games, slot machines, and all critical areas of the Casino.
- Complete daily logs, prepare compliance review reports and incident reports as required.
- Preserve video coverage/evidence of significant events as directed
- Train new employees as well as coach current employees regarding the implementation of new policies and procedures
- Be responsible for the accuracy and thoroughness of investigations and reports submitted by operators in the office
- Clearly communicate with floor security officers in the event of suspicious activity, failure to follow protocols or procedures.
- Assist Department Managers, Police/ BCLC/GPEB Investigators, and Compliance Officers
Skills, Knowledge, & Abilities required:
- Maintain the highest level of honesty, integrity, and confidentiality.
- Proven to be detail-oriented, reliable, punctual, efficient, and diligent in duties and responsibilities.
- Must be self-motivated, able to multi-task, pay great attention to detail and be well organized.
- Outstanding customer service skills, including demonstrated ability to be friendly, efficient, polite, and patient.
- Excellent English communication skills, both verbal and written
- Proficient in Microsoft Word and Excel
- Ability to focus on a computer screen for a long period of time.
- Ability to sit or stand for extended periods of time.
- Ability to work flexible shifts, including evenings and weekends.
Experience, Training, Certification, and Education:
- The ability to obtain a Casino Surveillance Operator (CSO) Training Completion Certification Level 1 & 2. (Online course/written exam)
- The ability to successfully obtain a Criminal Record Check and Gaming Worker Registration through the Gaming Enforcement Branch (GPEB)
- 2 + years of demonstrated security/surveillance gaming experience or;
- 1-2 years of supervisory experience in a gaming environment.
- Table games experience is an asset.
- Education in the study of law enforcement is an asset
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Surveillance OperatorChances Gaming Centre Fort St John
Fort St. John, British Columbia Canada
Job Description
As support staff off the gaming floor, you will be the person providing the last line of defense to our casino guests, staff, and the facility, along with its assets. You are reliable, diligent, and have a high level of integrity; you are self-motivated and contribute positively to a team environment; you are meticulous in all areas of your duties and work well with computers; you are confident with your judgment and can convey your findings in writing. We have been looking for you!
Location
Prince George is often called the province’s “Northern Capital” of British Columbia. Being geographically located right in the middle of the province, the city serves as the main service corridor to the North Coast Region to the west, the Northeast Region to the north, and the Robson Valley to the East. The regional population is 89,000; median house prices are $267,210.
Duties and Responsibilities
- Maintain a safe, secure, and enjoyable casino environment by providing the following;
- Observe and Report - Monitoring of surveillance cameras.
- Help resolve customer/ staff complaints while ensuring positive recovery procedures.
- Maintain the integrity of the games by conducting compliance reviews.
- Maintain a reporting/ documenting system that is timely and accurate.
- Escalate to the supervisor any signs of criminal events observed.
- Assist the department heads in gathering all information needed to assist with any request from our regulators, police, and compliance.
- Maintain required daily logs, incident reports, and compliance reviews as required.
- Provide assistance to other operators whenever the need arises.
Skills, Knowledge, & Abilities
- Maintain the highest level of honesty, integrity, and confidentiality.
- Proven to be detail-oriented, reliable, punctual, efficient, and diligent in duties and responsibilities.
- Must be self-motivated, able to multi-task, pay great attention to detail and be well organized.
- Outstanding customer service skills, including demonstrated ability to be friendly, efficient, polite, and patient.
- Excellent English communication skills, both verbal and written
- Proficient in Microsoft Word and Excel
- Ability to focus on a computer screen for a long period of time.
- Ability to sit or stand for extended periods of time.
- Ability to work flexible shifts, including evenings and weekends.
Our Benefits
Personal days: 5 per year after 90-days of employment.
Growth and development opportunities, both personal and professional.
Premium Share 50% Health and Wellness benefits, including Life Insurance, Accidental Death and Dismemberment, Dental, and Medical (for example, Prescription Drugs, Chiropractic, and Massage). Some restrictions may apply.
Mental Health resources at no cost to the employee.
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings.
Pomeroy Stay Travel Program.
Refer a Friend Program.
Relocation Expense to be negotiated.
Experience, Training, Certification, and Education
- The ability to obtain a Casino Surveillance Operator (CSO) Training Completion Certification (online course/written exam)
- The ability to successfully obtain a Criminal Record Check and Gaming Worker Registration through the Gaming Enforcement Branch (GPEB)
- 1-2 years of demonstrated security/surveillance experience; gaming experience is an asset
- Education in the study of law enforcement is an asset
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Dealer SupervisorChances Gaming Centre Fort St John
Fort St. John, British Columbia Canada
Dealer Supervisor, Cage Supervisor, Cashier Supervisor
$17.00 per Hour Plus Tips (Tips Average $6.00/hr)
Full-Time, Permanent, 40 Hours per Week
Our Benefits include:
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program
Summary
Join the Fort St. John (FSJ) Chances Casino Team. FSJ is the largest city in the Northeast Region of BC, situated on the Alaska Highway; its population is 21,000. It offers a great variety of cultural, leisure, and outdoor experiences.
FSJ is a resourced-based community with oil, natural gas, forestry, and agriculture. The average age of residents is 8.8 years younger than the average population. The median housing price is $419,000—the average length of commute time to work is ten minutes.
In this role, you will provide leadership and guidance to the Table games team under the Table Games Manager's direction, ensuring the supervision and mentorship of the Dealers, providing instruction, assigning duties, and evaluating performance. Dealer Supervisors will diplomatically handle guest disputes and irregularities while ensuring an excellent guest experience and maintaining all company policies, procedures and BCLC regulations.
Duties & Responsibilities:
- Supervise assigned areas and gaming activity to ensure the protection of casino assets, the integrity of games and compliance with BCLC regulations
- Observe the conduct of live table games on the casino floor professionally and as a team member
- Ensure compliance with all BCLC standard operating procedures of live table games
- Assist guests with game rules, house rules and BCLC policies
- Verifies cash and chip transactions, track guest play
- Promote the player rewards program, explaining card benefits and assisting players in enrollment of the Encore Rewards Card
Skills, Knowledge, & Abilities Required:
- 2-3 years of demonstrated experience as a Cashier and Multi-Game Dealer with knowledge in dealing Blackjack, Poker, Roulette and Cash Cage Operations
- 1-2 years experience in a supervisory position or equivalent combination of education and experience
- Excellent communication skills, both written and verbal.
- Strong leadership qualities, including conflict resolution, initiative and decision-making.
- Ability to effectively supervise and motivate staff.
Experience, Training, Certification, & Education:
- Outstanding Customer Service & Interpersonal Skills.
- Sharp mathematical skills to add and multiply numbers quickly and memorize repeated numerical combinations.
- The ability to successfully obtain a Criminal Record Check through the Gaming Enforcement Branch (GPEB).
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Maintenance AttendantPomeroy Hotel & Conference Centre Grande Prairie
Grande Prairie, Alberta Canada
We are looking for a Maintenance Attendant to join our team!
If you are a person who likes working with your hands, enjoys problem-solving, and values a job that keeps you thinking and moving, this is the perfect job for you!
Job Description
As the Maintenance Attendant, you have the authority to exceed guest expectations by creating “picture-perfect” guest experiences throughout the hotel. Your role is crucial because you are pivotal in the guest’s first impression of the hotel. From facilitating the day-to-day maintenance of the property to collaborating with Corporate Office on major repairs, the guest’s first impression of our property is a powerful and lasting one.
Pomeroy Perks
- Competitive wages and Health and Wellness benefit plan.
- Paid on-the-job training with additional learning opportunities.
- Growth and development opportunities, both personal and professional.
- Personal days: 5 per year after 90 days of continuous full-time employment.
- Pomeroy Stay Travel Program.
Key Focuses
- Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
- Maintains product knowledge of all room types, hotel layout, hotel amenities, and emergency exits.
- Understands various system requirements, such as mechanical, electrical, fixtures, and equipment.
- Prevents minor maintenance issues from becoming major issues by investigating all maintenance requests.
- Documents and maintains detailed records on all physical equipment, life safety systems, and items requiring regular inspection.
- Maintains guest rooms, public guest space, and onsite amenities, including pool/hot tub and back-of-house areas, by performing various tasks related to a variety of trades, to ensure an attractive and well-maintained hotel.
Experience/Passions/Education
- Requires a basic understanding of HVAC, electrical, plumbing, and carpentry concepts.
- Previous certification or hotel maintenance is an asset.
- Ability to compute and manipulate mathematical calculations.
Working Conditions
This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, that requires continuous physical movement and the ability to manage multiple sequences and demands. This position will require periods of independent work and the ability to lift up to 75 lbs.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
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Housekeeping SupervisorPomeroy Hotel & Conference Centre Grande Prairie
Grande Prairie, Alberta Canada
We are looking for a Housekeeping Supervisor to join our team!
If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you!
Job Description
As a Housekeeping Supervisor, you have the authority to exceed guest expectations through the supervision of your people; by creating “picture-perfect” guest experiences throughout the hotel. Your role is crucial because you are pivotal in the guest’s first impression of the hotel and your team’s success. From cleaning the hotel lobby right through to cleaning guest rooms, the guest’s first impression of cleanliness is a powerful and lasting one.
Pomeroy Perks
- Competitive wages and Health and Wellness benefit plan.
- Paid on-the-job training with additional learning opportunities.
- Growth and development opportunities, both personal and professional.
- Personal days: 5 per year after 90 days of continuous full-time employment.
- Pomeroy Stay Travel Program.
Key Focuses
- Ensures the guest rooms, public areas, and storage areas are “picture-perfect” for optimal first impressions.
- Provides direct reports with the resources, direction, coaching, and feedback required for their continuous development.
- Prepares for shift with a well-stocked cart including approved cleaning, and guest room supplies. Ensures vacuum, mop, and dusters are clean and in good working order.
- Vacuums, dusts, cleans, sweeps, polishes, and restocks the required number of guest rooms.
- Respects guest property and privacy; adheres to lost and found procedures on all items found in guest rooms and public areas.
- Understands and practices all emergency procedures for the hotel.
Experience/Passions/Education
- 6 months experience in a housekeeping position.
- Previous supervisory experience is an asset.
- Attention to detail and pride in a quality job done well.
- Proficient in English
Working Conditions
This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, that requires continuous physical movement and the ability to manage multiple sequences and demands. This position will require periods of independent work and the ability to lift up to 30 lbs.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
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Event Manager Pomeroy Hotel & Conference Centre Grande Prairie
Grande Prairie, Alberta Canada
WE ARE LOOKING FOR AN EVENT MANAGER TO JOIN OUR TEAM AT THE POMEROY HOTEL & CONFERENCE CENTER GRANDE PRAIRIE!
This role features an excellent compensation package, bonus and opportunities for advancement.
Job Summary: As the Events Manager, you will be the key contact for any clients wanting to book catering functions and all rooms and catering details for conferences. This position is responsible for developing new and retaining existing clientele in various market segments for the purpose of selling and finalizing catering/banqueting services of the hotel. Additionally, this position will be responsible for managing guest room blocks and rooming lists to ensure accuracy and proper assignment of contracted concessions.
Pomeroy Perks:
- Competitive wages, gratutitues and Health and Wellness benefit plan
- Relocation package available
- Paid on-the-job training with additional learning opportunities
- Growth and development opportunities, both personal and professional
- Personal days: 5 per year after 90 days of continued full-time employment
- Pomeroy Stay Travel Program
Some of the Event Manager's duties are
- Proactively solicit new business and manage relationships with existing and lost business accounts to meet/exceed revenue goals and expand the Hotel’s client base.
- Selling and acquiring corporate and social events focusing on larger groups and events. (i.e. weddings, receptions; meetings and events for conventions).
- Identify and track business trends, marketing opportunities and market intelligence to improve overall hotel and catering performance.
- Achieve all personal and team event sales goals to meet the hotel budget through selling and finalizing banquet events according to the Hotel revenue guidelines and strategies of pricing and logistics of the operation.
- Makes decisions regarding pricing, menu and selling strategies.
- Negotiate catering and event contracts and vendor selection in accordance with Hotel policy
- Assumes total responsibility of small to large-sized groups, creating excellent relationships through attention to detail; follow through with a personalized touch, empathy for customer needs and perceptions all within a timely manner.
- Creates detailed Banquet Event Orders for all events, effectively communicating the expectations of the client.
- Acts as the host for the group while on-site; introduces the Banquet Manager to the client at the beginning of each event and communicates important information to appropriate parties.
Skills/Experience/Education
- Post-Secondary education in a Hospitality/Tourism related field is a benefit.
- Minimum 2 years experience in hotel catering/sales, additional experience in the hospitality industry an asset.
- Food and beverage experience and proven ability to plan and execute events effectively with a strong sense of detail
- Knowledge of current hospitality industry trends.
- Good sales skills with an overall attention to detail and organization.
- Some experience on the convention/banquet floor is also an asset.
- Detail-orientated and able to multi-task and handle multiple priorities effectively.
- Strong presentation and communication skills
Working Conditions: This position will be based in a fast-paced office environment. It will demand the ability to multi-task and keep organized, with the main focus being on incoming calls.
- Office hours will be Monday to Friday approx. 8 am to 5 pm
- Attend the start of any social functions or meetings to meet with the convener and ensure a smooth, organized start
- Achieve group rooms and catering revenue targets as determined by the annual budget
- Attend all sheet and F&B meetings
Come grow with us!
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1st CookPomeroy Hotel & Conference Centre Grande Prairie
Grande Prairie, Alberta Canada
We are looking for an experienced 1st Cook to join our fast-paced kitchen team! We offer top-of-market wages and excellent perks.
Job Description
As the 1st Cook, you are authorized to support a team of culinary professionals in creating inspired and memorable dining experiences for our guests. You will achieve this by executing a culinary program that matches the brand experience, ensuring quality is delivered every time and making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics.
Pomeroy Perks
- Competitive wages and Health and Wellness benefit plan
- Paid on the job training with additional learning opportunities
- Growth and development opportunities, both personal and professional
- Personal days: 4 per year after 6 months of continued full-time employment
- Pomeroy Stay Travel Program
Key Focuses
- Does not accept mediocrity in the delivery of service on their shift. Able to evaluate the status quo and is able to recommend improvements for the performance department. Does not let operational roadblocks hamper their ability to deliver quality; finds creative solutions.
- Their department is perceived as a centre of excellence and they are called upon to share their technical knowledge and best practices with their peers throughout the business.
- Plans and organizes the culinary team in the preparation of food items. Ensure consistency in the preparation of all food items for a la carte and/or buffet menus according to hotel recipes and standards.
- Assists Executive Chef with menu ordering, inventory, and daily production planning.
- Ensure the cleanliness and maintenance of all work areas, utensils, and equipment with strict adherence to Health and Safety SOP's. Is conscious and actively involved in maintaining a safe work environment for all team members.
- Follow kitchen policies, procedures and service standards and gives direction to the culinary team.
- Maintains full knowledge of all menu items, daily features and promotions. Is able to manage quality standards for creation to table service.
- Supervises the activities of the culinary team and provides coaching and feedback as needed. This includes training staff in preparation, cooking and handling of food.
Education/Passions/Experience
- Two years of culinary experience and strong supervisory skills capable of motivating, leading and developing associates
- Previous leadership experience in the culinary field required
- Previous tenure as 1st Cook or Sous Chef in hotel property is considered an asset
- Journeyman's papers or international equivalent required
- Valid Foodsafe certification or advanced (Level 2) Food Safety certification is preferred
- Diploma Certification in a Culinary discipline an asset
Working Conditions
This position may work long days and/or weekends to meet periodic upturn in business demands. This position is set in a fast-paced environment on your feet with high levels of interaction with employees, managing multiple and competing priorities.
Team You Will Lead
Daily Culinary Team Supervision
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
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Kichen AttendantPomeroy Hotel & Conference Centre Grande Prairie
Grande Prairie, Alberta Canada
We are looking for a Kitchen Attendant to join our fast-paced kitchen team!
We offer top-of-market wages and excellent perks.
Job Description
As a Kitchen Attendant, you are authorized to ensure memorable dining experiences by helping the culinary team reach its commitment to a safe, clean and efficient operation. You will achieve excellence by taking care of, cleaning and inspecting flatware, tableware, kitchen equipment and keeping all kitchen areas to a superior standard. You will also support the flow of the kitchen operations by assisting with culinary prep.
Pomeroy Perks
- Competitive wages and Health and Wellness benefit plan.
- Paid on-the-job training with additional learning opportunities.
- Growth and development opportunities, both personal and professional.
- Personal days: 5 per year after 90 days of continuous full-time employment.
- Pomeroy Stay Travel Program.
Key Focuses
- Ensure plates, cups, glasses, silverware, pots & all cooking utensils are cleaned using the appropriate machinery.
- Maintain cleanliness and organization of stewarding kitchen areas. Remove garbage, boxes from the kitchen as needed or at a minimum at the end of the shift.
- Work each shift with a safety mindset. Be proactive in regard to front of the house and back of the house safety (food safety, potential hazards for employees or guests).
- Ensure safe food handling procedures are followed 100% of the time.
- Prepare items to meet guest requests and prepare support items as required.
- Control waste and to work to high efficiency with food ingredients.
- Consistently prepare ingredients, garnishes, sauces, etc. to ‘spec.’
Education/Passions/Experience
- Previous stewarding/dishwashing or prep cook experience an asset.
- Highly responsible & reliable.
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
- Must be able to work in a high-paced, stressful environment and maintain a professional attitude.
- Must be highly Health and Safety conscious and dedicated to maintaining a safe work environment.
Working Conditions
This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple demands. This role is physical by nature and requires the applicant to be able to lift up to 50 lbs. Repetitive motion and movements are essential functions of this position.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
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Front Desk AgentHoliday Inn Express Grande Prairie
Grande Prairie, Alberta Canada
We are looking for a Front Desk Attendant to join our team!
As a Front Desk Agent, you are empowered to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. The Front Desk department is the front line of all guest services, operating 24 hours a day, 7 days a week, and 365 days a year.
Pomeroy Perks:
- Competitive wages and Health and Wellness benefit plan
- Paid on the job training with additional learning opportunities
- Growth and development opportunities, both personal and professional
- Personal days: 5 per year after 90 days of continued full-time employment
- Pomeroy Stay Travel Program
Main Duties:
- Anticipate guest needs, respond promptly, acknowledge all guests
- Adhere to all standard operating procedures and understand all department processes and policies
- Selling the hotel’s features and benefits over the phone and in person at the front desk, and securing the reservation (sale) is a daily activity requiring excellent product knowledge and advanced communication skills
- Seek to understand guest concerns in order to resolve all issues prior to the guest’s departure
Skills/Requirements:
- Previous experience an asset
- Post-Secondary education in a related field is an asset
- Computer savvy
- Proficient in English
- Attention to detail and pride in one’s work
- Advanced communication skills
- Confidence to endure periods of working alone
- The ability to withstand long periods of standing
Working Conditions:
This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
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Night AuditorHoliday Inn Express Grande Prairie
Grande Prairie, Alberta Canada
We are looking for a Night Auditor to join our team!
Night Auditor
As a Night Auditor, you are accountable for balancing and closing the day’s business in an accurate and timely manner, preparing the hotel for the next day’s operation and for the safety of all of our guests and employees on property. You are empowered to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. The Night Auditor shift is typically 11:00pm to 7:00am.
Pomeroy Perks:
- Competitive wages and Health and Wellness benefit plan
- Paid on the job training with additional learning opportunities
- Growth and development opportunities, both personal and professional
- Personal days: 5 per year after 90 days of continued full-time employment
- Pomeroy Stay Travel Program
Main Duties:
- Perform end of day procedures and night audit checklist with utmost attention to detail and accuracy
- Own the guest’s sense of arrival by checking in and out guests, taking reservations, monitoring the cleanliness and readiness of guest areas
- Respond to guest complaints by seeking to resolve all issues prior to the guest’s departure
- Knowing all emergency procedures and general crisis situation management, ensuring guest and employee safety is followed
- Contribute as an engaged team member by participating in department meetings, community gatherings, people events, social committees and surveys throughout the year
Skills/Requirements:
- Superb listening, comprehension, and communication skills
- Previous experience an asset
- Related post-secondary certification an asset
- Computer savvy
- Ability to work nights (11:00 PM – 7:00 AM)
- Ability to successfully work alone and unsupervised
Working Conditions:
This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics.
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Front Desk agentPomeroy Hotel & Conference Centre Grande Prairie
Grande Prairie, Alberta Canada
Job Summary:As a Front Desk Agent you are authorized to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.
Front Desk Agent perform some or all of the following duties:
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Adhere to all standard operating procedures and understand all hotel processes and policies Train cleaning staff
- Selling the hotel’s features and benefits over the phone, and in person at the front desk, and securing the reservation (sale) is a daily activity requiring excellent product knowledge and advanced communication skills.
- Respond to guest concerns by seeking to understand to resolve all issues prior to the guest’s departure
Skills/Experience/Education:
- Previous experience an asset
- Post-Secondary education in a related field is an asset
- Computer Savvy
- Proficient in English
- Attention to detail and pride in one’s work.
- Advanced communication skills
Working Conditions:The Front Desk is the pulse of the hotel, the front line of all guest services, the most plugged in place in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Housekeeping may experience:
- Long periods of standing and bending
- Periods of working alone
- Lifting up to, but not limited to, 30 lbs
- Due to the location of our front desk in our hotels, Front Desk Agents will be exposed to brief periods of cold to very cold air in the winter as front doors open and close
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BartenderPomeroy Hotel & Conference Centre Grande Prairie
Grande Prairie, Alberta Canada
Starting Wage of Minimum $21 Per Hour, earn extra cash this Christmas season, on YOUR schedule! Pomeroy Hotel is looking for outgoing, driven individuals with a positive, upbeat attitude!
Job Description
As a Bartender you are authorized to exceed guest expectations and maximize food & beverage revenue each and every shift. You will achieve excellence by provide our guests with efficient and friendly food and beverage service while remaining focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.
Some of the Bartender duties include:
- Complete all opening/closing duties, extra side duties and other checklists to the best of your ability. Never leaving it for the next shift to complete.
- Own the guest’s sense of arrival by monitoring the cleanliness and readiness of the restaurant/lounge and in particular the bar. This includes the wood top, ice wells, beer taps, liquor guns, display shelving, coolers, garbage receptacles and dishwasher area.
- Sell the food and beverage specials, menu features and benefits and up-sell. This requires excellent product knowledge and advanced communication skills.
- Secure and regulates the control of all hard liquor, beer, wine, coolers etc. by ensuring cabinets and storage areas are locked when not in use; completing inventory with care and accuracy. Taking special care in proper documentation of requisitions, transfers and spillage.
Skills/Experience/Education
- Previous experience as a bartender or in a food & beverage position is an asset
- Ability to remain calm under pressure while working in a fast-paced environment
- Computer savvy
- Excellent communication skills, ability to multi-task and organize, produce accurate work and guest service
- Excellent listening and comprehension skills required.
Working Conditions
- Long periods of standing and interacting with the guest
- Shift work is required. Rotating based on the hours of operation from morning to afternoon to evening shifts any day of the week or weekend
- Periods of working under pressure to serve guests quickly and efficiently.
- Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance
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Banquet ServerPomeroy Hotel & Conference Centre Grande Prairie
Grande Prairie, Alberta Canada
Starting Wage of a Minimum of $21 Per Hour, earn extra cash this Christmas season, on YOUR schedule! Pomeroy Hotel is looking for outgoing, driven individuals with a positive, upbeat attitude!
Job Description
As a Banquet Server, you are authorized to exceed guest expectations and maximize food & beverage revenue each and every shift. You will achieve excellence by provide our guests with efficient and friendly food and beverage service while remaining focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department.
Some of the Banquet Server duties include:
- Complete all opening/closing duties, extra side duties and other checklists to the best of your ability. Never leaving it for the next shift to complete.
- Own the guest’s sense of arrival by monitoring the cleanliness and readiness of the restaurant/lounge and in particular the bar. This includes the wood top, ice wells, beer taps, liquor guns, display shelving, coolers, garbage receptacles and dishwasher area.
- Sell the food and beverage specials, menu features and benefits and up-sell. This requires excellent product knowledge and advanced communication skills.
- Secure and regulates the control of all hard liquor, beer, wine, coolers etc. by ensuring cabinets and storage areas are locked when not in use; completing inventory with care and accuracy. Taking special care in proper documentation of requisitions, transfers and spillage.
- Own the guest experience.
Working Conditions
Servers have a great deal of impact as they are in constant contact with our guests and are extremely influential to the overall guest experience. Servers spend most of their time on their feet, and are frequently required to respond quickly in fast paced and noisy environments.
Hours
Multiple shifts available
Skills/Education/Experience
- Previous experience in a bartender/server position an asset
- Ability to remain calm under pressure in a fast-paced environment
- Computer Savvy
- Excellent communication skills
- Ability to Multi-task
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Room Attendant - HousekeepingHousekeeping
Kananaskis Village, Alberta Canada
Room Attendant
Rate of Pay: $ 18.00 per hour
THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.
Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Pomeroy Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!
The Role:
As a Room Attendant, you are expected to look at each room that you service through the eyes of the guest and using attention to detail meet or exceed the required cleanliness standards. All this is achieved with health and safety also being top of mind. The positions are full-time 30-40 hours per week. The position may work night shifts as a public area cleaning attendant, which includes a shift premium.
Job duties:
- Ensure that the guest rooms are exceptionally clean and comfortable; surpassing our strict set of quality standards.
- Identify and communicate maintenance deficiencies and opportunities to the appropriate department.
- Greet guests with a smile in a warm and courteous manner and consistently providing genuinely hospitable guest service
- Respond to guest requests promptly
- Work as a team player
- Handle Lost and Found items
- Ensure quality and guest satisfaction
- Clean and disinfect all bathroom fixtures and surfaces
- Change and make beds
- Sweep and mop floors and/or vacuum carpet
- Dust and polish all furniture
- Empty all refuse containers
- Spot clean any walls, trim, moldings, door frames as needed
- Replenish all amenity supplies and linen
- Organize and maintain adequate supply of relevant items on the cart and in the stock room
Employment Experience and Educational Requirements:
- Housekeeping or professional cleaning experience an asset
- WHMIS Training an asset
- Physical requirement:
- Able to lift 10 lbs repeatedly throughout the day
- Bend, stand, reach for extended periods of time, throughout the day
- Push cart weighing 50 lbs several times throughout the day
Amazing Work Perks:
- Personal days: 5 per year after 90 days of continued full-time employment
- Food and Beverage discounts at ALL 6 of our dining outlets
- Growth and development opportunities, both personal and professional
- Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
- One meal per day in our employee cafeteria (taxable benefit)
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
- Shuttle access to Calgary and Canmore
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
- Discounted access to our Nordic Spa
- Discounted Ski Pass and Golf rates*
- Kananaskis Parks Pass*
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699
*Pomeroy Kananaskis Mountain Lodge reserves the right to amend these offers based on availability & season.
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Nordic Spa - Pool OperatorKananaskis Nordic Spa
Kananaskis Village, Alberta Canada
Simple. Inclusive. Natural. Social
We are hiring for the role of Spa Pool Operator
Located on the Pomeroy Kananaskis Mountain Lodge grounds, our Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.
View our Experience: https://vimeo.com/user83317660/workforkns
Achieving Excellence:
Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity, our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as the Spa Pool Operator is critical to delivering on this promise. In this role, you are expected to exceed guest expectations by creating “picture perfect” guest experiences. You will achieve excellence by cleaning and maintaining the facility throughout your shift in addition to operating the pools, saunas, steams rooms, pool deck and outdoor areas for safe guest use.
Qualifications:
- Spends most of each shift in operations delivering quality 1st impressions on the grounds, pool decks, and in outbuildings and public areas.
- Maintains a safe and clean pool deck; by organizing and picking up furniture, towels, robes, and debris.
- Completes washing schedules assigned or outlined in daily checklists.
- Taking and testing water samples to monitor pool water chemistry and making adjustments to maintain the quality standards.
- Checks that the pool filtration system is in good working condition at prescribed times throughout their shift.
- Prevents minor maintenance issues from becoming major issues by promptly addressing all assigned maintenance work orders.
- Reports/logs all maintenance issues immediately that are beyond the skill set of the employee to fix on their own.
- Cleaning, clearing and maintaining all outdoor walkways, pathways, and green spaces.
- Assigned tasks are completed in a manner that does not usually require follow-up, both in terms of timeliness and quality.
- Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace.
- Personal communication, interactions, and behaviours support the Spa value that everyone is welcome and everyone is equal.
- Contributes to a collaborative workplace, supporting the Spa value of community, common goals and acceptance.
Work Perks
- Competitive wages and gratuities
- Resort-wide discounts
- Travel discounts
- 5 Personal Days per year after 90 days of consecutive service
- Benefits plan
- On-site accommodation or commuter allowance
- Discounts on Retail Products and Spa Services
Education & Experience:
- Previous Spa or Hotel maintenance experience preferred
- Current Certified Pool Operators (CPO) license
- WHMIS, First Aid (Including CPR)
- Able to lift, move, and handle pool chemicals responsibly
- Good judgement around safety and guest experience
- Comfortable with technology and open to new learning
Working Conditions:
This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. This role will spend a considerable amount of time working outdoors in the fresh mountain air and weather.
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Sales and Event ManagerSales & Marketing Division
Kananaskis Village, Alberta Canada
Sales and Events Manager
Rate of Pay: Salary
THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.
Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!
The Role:
As the Sales & Event Manager at the Pomeroy Kananaskis Mountain Lodge you will be the key contact for any clients wanting to book short term meetings within 60 days or less with 30 rooms or less on the peak night. You will be responsible for responding to any inquiries within 2 hours of receipt or request and taking the booking through to its completion including all catering details, setting up room blocks, establishing a form of payment and a timely and through follow up with the client upon completion of the event to sure loyalty and check for future business with the Pomeroy Kananaskis Mountain Lodge.
Job duties:
- Collaborating with the Director of Events and Director of Group Sales to create strategies and tactics to increase catering and guestroom revenue in need times.
- Processing all details of the event from beginning to end, processing all the information pertaining to the booking and distribute to all appropriate departments.
- Yielding guestroom rates, meeting space and catering revenue to optimize hotel revenues.
- Achieving a target of 50% conversion ratio on all incoming inquiries.
- Exceed all booking targets and revenue goals.
- Accuracy of information input into CI/TY and or Reserve will ensure detailed follow up notes and traces for further client contact through e-marketing, calls and hotel events.
- Connecting with clients through conversation and active listening, is crucial to the position’s success; you must be able to understand, act on, and follow-up on requests made by customers and ensure they are communicated to all stakeholders in the operations team at the hotel. Once the function is complete a follow up call to ensure client satisfaction and request for future business is critical.
- Conduit and Liaison working on behalf of the customer to ensure all needs are met by communicating to the operations team the details of the event and room block, also working with accounting to ensure all appropriate billing and credit details are accommodated.
- Actively seeking out feedback on your performance and expecting your Manager to be able to provide you with the coaching and mentoring you need to be successful and progress your career.
- Resilient and looks inwardly for solutions when under stress; displaying a positive can-do attitude at all times.
- Contributing as an engaged leader by participation in meetings, community gatherings, people events, social committees and surveys throughout the year.
- Empowered to develop and maintain positive working relationships and communication with all Stakeholders; supporting the organization to reach its goals.
- Celebrates successes and publicly recognizes the contributions of team members.
- Acts and behaves in a manner that is aligned with the Organization’s Core Values and as team member realizes they are held to a high standard by all stakeholders. Takes on other job related tasks as assigned.
Employment Experience and Educational Requirements:
- Post-Secondary education in a Hospitality/Tourism related field is a definite asset.
- 1 year experience in a hotel environment. Specific experience in sales and/or events is an asset.
- 1 year Food and Beverage experience with an ability to plan and execute events effectively with a strong sense of detail.
- Previous and/or working knowledge of OPERA, CI/TY, Reserve/Cloud Systems, and Microsoft Office Programs.
- 2 years event operations experience is an asset.
- Ability to multi-task and handle multiple priorities effectively.
- Strong presentation and communication skills.
Working Conditions:
This positon will be based in a fast paced office environment. It will demand the ability to multi-task and keep organized with the main focus being on incoming calls. Booking room blocks of 30 rooms or less on peak, plus any catering requirements, will be the main priority.
- Office Hours will be Monday to Friday approximately 8am – 5pm
- Attend any social function or meeting to meet with the convenor and ensure a smooth event
- Achieve group rooms and catering revenue targets as determined by the annual budget
- Attend all Event Order and F&B Meetings.
Amazing Perks:
- Personal days: 5 per year after 90 days of continued full-time employment
- Food and Beverage discounts at ALL 6 of our dining outlets
- Growth and development opportunities, both personal and professional
- Onsite staff accommodations which include a residence convenience store and employee gym
- One meal per day in our employee cafeteria (taxable benefit)
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
- Shuttle access to Calgary and Canmore
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
- Discounted access to our Nordic Spa
- Discounted Ski Pass and Golf rates*
- Kananaskis Park Pass
If you’re interested in a company that rewards you for your dedication and commitment, then Kananaskis Mountain Lodge is the right place to establish your career!
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699
*Pomeroy Kananaskis Mountain Lodge reserves the right to amend these offers based on availability & season.
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Nordic Spa AttendantKananaskis Nordic Spa
Kananaskis Village, Alberta Canada
Simple. Inclusive. Natural. Social
We are hiring for the role of Spa Attendant.
Located on the Pomeroy Kananaskis Mountain Lodge grounds, our Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.
View our Experience: https://vimeo.com/user83317660/workforkns
Achieving Excellence:
Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity, our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as a Spa Attendant is critical to delivering on this promise. As a Spa Attendant, you are expected to exceed guest expectations by creating “picture perfect” guest experiences. You will achieve excellence by cleaning and maintaining the facility throughout your shift in addition to operating the pools, saunas, steams rooms, pool deck and outdoor areas for safe guest use.
Qualifications:
- Begins shift by making sure locker rooms are spotlessly clean and properly stocked and remain that way through their shift
- Focused on turning lockers (dirty to clean status in system) as quickly as possible so that the locker can be sold again to maximize revenues
- Conducts Pool Deck, relaxation spaces and fire pit walk-through scheduled times
- Checks cleanliness and temperature of pools, steam rooms and saunas
- Refills and restocks guest amenities, removes and restocks linens as required
- Completes deep cleaning tasks as assigned
- Assigned deliverables are executed in a manner that requires little or no follow up; both in terms of timeliness and quality.
- Understands spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers.
- Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace.
- Personal communication, interactions, and behaviours support the Spa value that everyone is welcome and everyone is equal
Work Perks
- Competitive wages and gratuities
- Resort-wide and travel discounts
- 5 Personal Days per year after 90 days of consecutive service
- Benefits plan
- On-site accommodation or commuter allowance
- Discounts on Retail Products and Spa Services
Education & Experience:
- Previous Spa or Hospitality experience preferred
- First Aid Certificates (Including CPR) preferred
- Excellent guest service, communication and organizational skills
- Able to lift, move, and handle cleaning chemicals responsibly
- Passion for people & wellness
Working Conditions:
This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. This role will spend a considerable amount of time working outdoors in the fresh mountain air and weather.
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DishwasherStewarding
Kananaskis Village, Alberta Canada
Your Kananaskis Working Adventure starts here: Make money & memories in the mountains.
Pomeroy Kananaskis Mountain Lodge is located 1-hour drive from Calgary’s city limits nestled amidst the pines where luxury and mountain living blends seamlessly.
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!
Job Title: DISHWASHER
We are recruiting for twelve (12) Steward – Dishwasher positions (NOC 6711). The positions are full-time 30-40 hours per week, permanent with an hourly rate of $17.50. Overtime may be necessary as required paid at time and half. The position may work night shift; there is a shift premium when scheduled to work night shifts as a Night Cleaner.
Job duties:
- Wash chinaware and glassware in the dishwasher
- Sort and wash all cutlery
- Proper storing of all cutlery and china in appropriate places
- Proper use and storage of chemicals
- Keep area clean at all times – e.g., sweep and mop as needed
- Ensure handling of tableware is safe to reduce breakage
- Wash all pots and properly store them
- Report all safety hazards and reduce accidents
- Setting up event function requests – e.g., plate orders, chaffing dishes
- Maintain strong interdepartmental communication with kitchen and service teams
- Other duties as assigned
Employment Experience and Educational Requirements:
- Previous experience an asset, but not required
- Dynamic, enthusiastic individual who thrives under pressure and is able to perform multiple functions
- Must be highly Health and Safety conscious, dedicated to maintaining a safe work environment
- Must be a team-player
- Ability to work shiftwork
- Must be able to handle a variety of tasks at one time, using good organizational skills
Benefits:
- Personal days: 5 per year after 90 days of continued full-time employment
- Food and Beverage discounts at ALL 6 of our dining outlets
- Growth and development opportunities, both personal and professional
- Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
- One meal per day in our employee cafeteria (taxable benefit)
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
- Shuttle access to Calgary and Canmore
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
- Discounted access to our Nordic Spa
- Discounted Ski Pass and Golf rates
If you’re interested in a company that rewards you for your dedication and commitment, then Kananaskis Mountain Lodge is the right place to establish your career!
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Direct link to application: https://pomeroylodging.talentnest.com/en/posting/108519
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Pomeroy Kananaskis Mountain Lodge:
1 Centennial Drive
Kananaskis, AB T0L 2H0
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Spa Facilities Supervisor Kananaskis Nordic Spa
Kananaskis Village, Alberta Canada
Simple. Inclusive. Natural. Social
We are hiring for the role of Spa Facilities Supervisor
Located on the Pomeroy Kananaskis Mountain Lodge grounds, our Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.
View our Experience: https://vimeo.com/user83317660/workforkns
Achieving Excellence:
As the Spa Facilities Supervisor, you are authorized to exceed guest expectations by leading your people to create "picture perfect" guest experiences throughout the Spa each and every shift. You will achieve excellence by facilitating and overseeing the spa's day-to-day maintenance, including minor repairs and improvements, preventative maintenance, championing life & safety standards, collaborating with the Spa Facilities Operations Manager on major repairs and improvements, supporting other operational departments. We commit to giving you the training, tools, support and leadership required to be successful; achieving excellence is up to you.
Qualifications:
- Product Knowledge of all pools, saunas, steam rooms and spa layout, amenities and Emergency Exits. In addition to understanding various system requirements, i.e. mechanical, electrical, fixtures and equipment.
- Collaborating across all spa departments to support each departmental maintenance program and execute daily, weekly and monthly checklists.
- Preventing minor maintenance issues from becoming major issues by promptly investigating all maintenance requests/work orders and prioritizing the needs of the Spa. Documents and maintains detailed records on all physical equipment, life safety systems and items requiring regular inspection.
- Maintains pools, sauna, steam rooms, public guest space (indoor and outdoor), and back-of-house areas by performing various tasks related to a variety of trades, including carpentry, plumbing, electrical, air conditioning, painting, wall covering and tiling to ensure an attractive and well-maintained spa.
- Be aware and vigilant to protect yourself, employees, guests and the property against safety hazards. Take responsibility for following up on repairs or solutions and their execution.
- Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace.
- Personal communication, interactions, and behaviours support the Spa value that everyone is welcome, and everyone is equal.
Work Perks
- Competitive wages and gratuities
- Resort-wide discounts
- Travel discounts
- 5 Personal Days per year after 90 days of consecutive service
- Benefits plan
- On-site accommodation or commuter allowance
- Discounts on Retail Products and Spa Services
Education & Experience:
- Requires advanced understanding of HVAC, electrical, plumbing and carpentry concepts
- Trade Certifications an asset
- Safety Certifications an asset
- Previous certification or hotel maintenance an asset
- Minimum 3 years in a supervisory role
Working Conditions:
This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. This role will spend a considerable amount of time working outdoors in the fresh mountain air and weather.
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Night AuditorFront Office
Kananaskis Village, Alberta Canada
Night Auditor
Rate of Pay: Starting at $20 / hour
THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!
The Role
As a Night Auditor with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role responsibilities are to ensure the proper balancing and control of hotel revenue, the accuracy of generated daily reports, processing systems backup, and responsible for guest and employee safety and security. You will have knowledge of all Front Office responsibilities. You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department, and using strong and effective communication with all other hotel departments.
Job Duties:
- Ensures the proper balancing and control of Hotel revenue & the Daily Sales Journal.
- Responsible for the accuracy of Night Audit generated daily reports.
- Ensuring the highest levels of guest service while exceeding the expectations of our guests during the night shift.
- Actively seek feedback from guests and employees, following up and taking action to improve GSAT.
- Developing close and effective working relationships with all supporting departments - Food & Beverage Outlets and Accounting.
- Ownership of balancing room inventory to maximise hotel profitability while ensuring guest satisfaction.
- Complete all daily reports for management.
Employment Experience and Educational Requirements:
- Minimum 1 year of experience in the hospitality industry.
- Will act as a leader during the night time in the absence of Senior Leadership at the property.
- Highest level of attention to detail as it relates to not only task oriented functions but also to cleanliness of work and guest areas i.e. “Be the eye of the guest”
- Knowledge of reading Night Audit reports and the knowhow of how to balance Daily Sales is required.
- Computer literacy is imperative including applications in Opera, CloudPM, Windows, MS Word and MS Excel.
- Experience in handling guest feedback tactfully via email, telephone, guest feedback portals and in person.
- You must be self-directed, and have previous cash handling experience.
- A Degree/Diploma in Hospitality Administration from a recognized institute would be an asset.
- Must be calm under pressure, assertive, honest, and discreet.
- Excellent communication skill, both oral and written.
- Must have a class 5 Driver's License or equivalent and be able to drive both standard and automatic.
Amazing Perks:
- Personal days: 5 per year after 90 days of continued full-time employment
- Food and Beverage discounts at ALL 6 of our dining outlets
- Growth and development opportunities, both personal and professional
- Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
- One meal per day in our employee cafeteria (taxable benefit)
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
- Shuttle access to Calgary and Canmore
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
- Discounted access to our Nordic Spa
- Discounted Ski Pass and Golf rates*
- Kananaskis Parks Pass
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
*Pomeroy Kananaskis Mountain Lodge reserves the right to amend these offers based on availability & season.
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Guest Service AgentFront Office
Kananaskis Village, Alberta Canada
Guest Service Agent
Starting Rate of Pay: $18/hour
THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!
The Role:
As a Guest Service Agent (GSA) with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department.In this highly visible role, the GSA is responsible for the first and last impression, the check in and check out process, communication of information and delivering authentic hospitality to each and every guest. This includes promoting the lodge and the surrounding areas, promptly following up on guest requests and concerns, using strong and effective communication with all other hotel departments, seeking feedback from guests and exceeding their expectations, whether by wowing them, or when in service recovery.
Job duties:
- Checking guests into the hotel, checking out guests from the hotel and provide service whenever required
- Provide courteous, professional and attentive guest service at all times
- Establishing a personal rapport with the guest in order to learn about their needs and expectations
- Actively seek feedback from guests, following up and taking action to exceed guest expectations, whether that is to wow the guest, or in service recovery
- A personalized touch during all guest interactions to ensure they feel welcome and special
- Must be able to work a variety of shifts mornings, afternoons, evenings and holidays
- Strong and effective communication with all other departments, and strong team work required between all inter-related departments (Housekeeping, Conference Services, Tours, Accounting, etc)
- In-depth knowledge of the Kananaskis Valley and surrounding area, to Share the Adventure and create the unrivalled Kananaskis guest experience.
Employment Experience and Educational Requirements:
- In order to be considered for this role, you have experience with POS systems, Excel and Outlook
- You are able to work well under pressure in a fast-paced environment
- Previous hotel front office experience or education completed within hospitality sector required
- Degree or Diploma in Hospitality is preferred but not required
- Professional in presentation and demeanor
- Self-motivated, excellent organizational skills and the proven ability to work well under pressure
Amazing Perks:
- Personal days: 5 per year after 90 days of continued full-time employment
- Food and Beverage discounts at ALL 6 of our dining outlets
- Growth and development opportunities, both personal and professional
- Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
- One meal per day in our employee cafeteria (taxable benefit)
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
- Shuttle access to Calgary and Canmore
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
- Discounted access to our Nordic Spa
- Discounted Ski Pass and Golf rates*
- Kananaskis Parks Pass*
-
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699
*Pomeroy Kananaskis Mountain Lodge reserves the right to amend these offers based on availability & season.
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Employee Cafeteria AttendantKitchen
Kananaskis Village, Alberta Canada
Employee Cafeteria Attendant
Rate of Pay: $17.00
THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!
The Role:
As a cafeteria attendant, you will be an important member of a team that creates an atmosphere of supporting our internal guest expectations, (the employees), each and every shift. We are looking for individuals that are self-starters, highly motivated and want to create a warm and welcoming experience for our employees. This position will allow you to develop your skills in Guest Services or build a career within the culinary industry
Job Duties:
- Creates a warm and inviting first impression to guests (employees).
- Responsible for serving and assisting with all meals served in our staff cafeteria.
- Ensure that all high touch points are cleaned and sanitized and that you will maintain proper operational and control of meals.
- Communicate with the Chef to learn the daily task lists and complete the daily prep list.
- Restock clean dishes, glassware and flatware.
- Replenish the condiments, bread, juice and coffee stations.
- Sweep and mop the floors, sanitize tables and chairs.
- While this is an entry-level kitchen role, you must be experienced with providing exceptional guest service, and also help the kitchen during slow times.
- Perform all specific duties as assigned by the Executive Chef or Chef on duty.
- Set cafeteria buffet food before each meal time begins.
- Adheres to the requirements of controlling food consumption via punching meal cards.
Employment Experience and Educational Requirements:
- Must be able to work efficiently in a minimal unsupervised environment
- Be open to working a variety of different shifts
- Excellent interpersonal and communication skills, must be a team player
- Able to lift, carry and pull up to 40lbs, and able to constantly stand and walk throughout your shift
- Safe Food Handling Certificate required
- Completion of high school and some college/CEGEP/vocational or technical training in the industry is an asset
Amazing Perks:
- Personal days: 5 per year after 90 days of continued full-time employment
- Food and Beverage discounts at ALL 6 of our dining outlets
- Growth and development opportunities, both personal and professional
- Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
- One meal per day in our employee cafeteria (taxable benefit)
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
- Shuttle access to Calgary and Canmore
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
- Discounted access to our Nordic Spa
- Discounted Ski Pass and Golf rates*
- Kananaskis Parks Pass
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699
*Pomeroy Kananaskis Mountain Lodge reserves the right to amend these offers based on availability & season.
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Executive ChefKitchen
Kananaskis Village, Alberta Canada
Executive Chef
THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.
Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Start a new Adventure while working for an Autograph Collection by Marriott resort located in the heart of the iconic Canadian Rockies! The Pomeroy Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!
The Role
As an Executive Chef, you lead the culinary and stewarding team to deliver excellent dining experiences in our restaurants, banquet spaces and employee cafeteria. Leading a team of 80+ individual foster a culture of positivity and teamwork. This position reports to the Director of Food & Beverage and works closely with the front-of-house leadership team in restaurants and catering to ensure seamless experiences. You will continuously be developing interesting and exciting menus for our guests to enjoy that help drive revenue and profitability for the Food & Beverage Division.
Job duties:
- Accountable for the overall success of kitchen operations as measured by key business indicators
- Exhibits culinary talents by personally performing tasks while leading the staff and managing all food-related functions
- Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility
- Supervises all kitchen areas to ensure a high-quality product is produced
- Responsible for guiding and developing all team members
- Must ensure sanitation and food standard guidelines are achieved and exceeded
- Areas of responsibility include all food preparation areas (Restaurants, Banquets, Cafeteria) and all support areas (Stewarding, night cleaning)
Employment Experience and Educational Requirements:
- Dynamic, enthusiastic individual who thrives under pressure and is able to perform multiple functions
- Skilled leader who understands how to motivate and drive positive team culture
- Passionate about delivering great food-related experiences
- Must be highly Health and Safety conscious and dedicated to maintaining a safe work environment
- Well-rounded, demonstrated ability in different types of establishments
- Self-starter – always pushing to make the business better
- Red Seal Diploma or similar diploma; 10 years experience in the culinary in hotel environment
Amazing Work Perks:
- Marriott travel perks providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
- Yearly vacation allotment
- 5 personal days per year
- Health and Wellness benefits, including group benefits
- Growth and development opportunities, both personal and professional
- One meal per day in our employee cafeteria (taxable benefit)
- Food and Beverage discounts at all 6 of our dining outlets
- Discounted access to our Nordic Spa
- Discounted Ski Pass and Golf *
- Kananaskis Parks Pass
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699
*Pomeroy Kananaskis Mountain Lodge reserves the right to amend these offers based on availability & season.
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Maintenance CoordinatorEngineering
Kananaskis Village, Alberta Canada
Maintenance Coordinator
Starting wage is $25 per hour
THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!
The Role:
The Maintenance Coordinator will be in charge of performing all administrative duties related to maintenance and general upkeep of the property, working closely with Housekeeping and the Front Office teams. As a successful coordinator, you are able to plan, coordinate, communicate and keep the department well organized. You must be skilled at delegating tasks to the team and have good problem solving skills.
Job Duties:
Reporting to the Chief Engineer, the primary responsibilities of this role are:
- Inventory and ordering of supplies for the Engineering department
- Daily/weekly payroll tasks for Engineering department
- Liaising with contractors and suppliers for invoicing
- Assisting to train all employees in job duties, and sanitation and safety procedures
- May assist in the development of policies, procedures and budgets
- Assist with development of staff, including providing continual performance feedback
- Assisting and coordinating with departmental projects as assigned.
- Maintain the cheque book system, and accruals for Engineering Departments
- Able to organize and input all information for a preventative maintenance program
- Assisting Engineering staff as required
- Other tasks as assigned
Employment Experience and Educational Requirements:
- Dynamic, enthusiastic individual who thrives under pressure and is able to perform multiple functions
- 1-2 years or more of related hospitality experience
- Must possess excellent communication skills, both written and oral
- Must be organized and detail-oriented, able to multi-task and prioritize
- Must have excellent typing skills
- Computer literate in the following programs: Windows, Excel, Word, Internet
- Knowledge of Opera PMS an asset
- Understanding of General Maintenance and/or previous experience in Engineering an asset
- Must be highly Health and Safety conscious dedicated to maintaining a safe work environment.
Amazing Perks:
- Personal days: 5 per year after 90 days of continued full-time employment
- Food and Beverage discounts at ALL 6 of our dining outlets
- Growth and development opportunities, both personal and professional
- Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
- One meal per day in our employee cafeteria (taxable benefit)
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
- Shuttle access to Calgary and Canmore
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
- Discounted access to our Nordic Spa
- Discounted Ski Pass and Golf rates*
- Kananaskis Parks Pass*
If you’re interested in a company that rewards you for your dedication and commitment, then Kananaskis Mountain Lodge is the right place to establish your career!
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699
*Pomeroy Kananaskis Mountain Lodge reserves the right to amend these offers based on availability & season.
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Food and Beverage AttendantFood & Beverage Division
Kananaskis Village, Alberta Canada
F&B Attendant
Rate of Pay: $17/hour
THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!
The Role
As an attendant in our food and beverage outlets, you will be instrumental in providing the highest quality of service to our guests by working alongside and supporting the front-of-house service team. Reporting to the Restaurant leadership team, the primary responsibilities are greeting and seating guests, answering the restaurant reservations line, running food and drinks, supporting bartenders with glassware replenishment and polishing, clearing tables, setting tables, and replenishing buffet lines and service stations. You may also work in-room dining serving shifts, where you will be responsible to: take in-room dining orders, prepare the delivery service tray, deliver to the guest room, take payment, and provide a follow-up quality call.
Job duties:
Reporting to the Outlets Manager, the primary responsibilities are:
- Provide the highest quality of service to our guests by working alongside and supporting the front-of-house service team
- Running food and drinks, clearing tables, setting tables, and replenishing buffet lines and service stations
- Support bartenders with glassware polishing and replenishment
- Restaurant hosting responsibilities of greeting guests, taking reservations, and guiding guests to their assigned tables
- Serve guests through In-Room Dining, which includes answering room service calls, setting up room service trays, delivering the order to the guest room, and taking payment.
- Provide information about the restaurant, hotel and surrounding area to guests
- Maintain a team-focused, positive and productive relationship with all co-workers
- All other duties as may be required from time to time to ensure a high level of service and operational excellence are achieved
Employment Experience and Educational Requirements:
- Friendly and outgoing personality with a passion for excellent guest service
- Excellent grooming and professional presentation
- Well organized during both slow and busy periods
- Demonstrated knowledge of food and beverage operations including dining reservations.
- Top candidates possess excellent communication and organizational skills, fluency in English (other languages considered and asset)
- Self motivated and are able to produce accurate work and provide exceptional guest service
- You will have your Alberta ProServe, and have experience in a similar role
Amazing Work Perks:
- Personal days: 5 per year after 90 days of continued full-time employment
- Food and Beverage discounts at ALL 6 of our dining outlets
- Growth and development opportunities, both personal and professional
- Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
- One meal per day in our employee cafeteria (taxable benefit)
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
- Shuttle access to Calgary and Canmore
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
- Discounted access to our Nordic Spa
- Discounted Ski Pass and Golf rates*
- Kananaskis Parks Pass*
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699
*Pomeroy Kananaskis Mountain Lodge reserves the right to amend these offers based on availability & season.
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Chef de PartieKitchen
Kananaskis Village, Alberta Canada
CHEF DE PARTIE
Your Kananaskis Working Adventure starts here: Make money & memories in the mountains.
Pomeroy Kananaskis Mountain Lodge is located 1-hour drive from Calgary’s city limits nestled amidst the pines where luxury and mountain living blends seamlessly.
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!
Job Title: CHEF DE PARTIE
We are recruiting for (4) Chef de Partie positions (NOC 6321). The positions are full-time 30-40 hours per week, permanent with an hourly rate of $25.40. Overtime may be necessary as required paid at time and half.
Job duties:
- Motivate employees to provide excellence in service, developing strong channels of communication and fostering team spirit.
- Training of individuals on job duties and sanitation and safety procedures
- Instruct and Supervise First Cooks in preparation, cooking, garnishing and presentation of food
- Prepare and cook complete meals, banquets or specialty foods, such as pastries, sauces, soups, salads, vegetables and meat, poultry and fish dishes, and create decorative food displays
- The Chef de Partie will be assist with the implementation of new menus as well as the production and standardization of those menus.
- Prepare and cook food ensuring highest quality standards have been met, maintaining a safe and organized work area
- Estimate food requirement and may estimate food and labour costs
- May Recruit and hire junior staff and apprentices
- Arrange for equipment purchases and repairs when necessary
- Ability to manage and complete all administration shift duties and reports
- Enforcing strict health and hygiene standards in the kitchen and follow the rules of health and safety
- Monitoring portion and waste control to maintain profit margins
- Attend training courses and seminars as and when required
- Ensure that the production, preparation and presentation of food are of the highest quality at all times
- Knowledge of all standard procedures and policies pertaining to food preparation, receiving, storage and sanitization. May requisition food and kitchen supplies
- Follow good preservation standards for the proper handling of all food products at the right temperature
- Flexible shifts hours will be required
- Ensures the safe operation of kitchen equipment by inspecting for, reporting and correcting safety hazards.
- Makes assessments as to production methods for menu items and communicates these recommendations to the Sous Chef.
Employment Experience and Educational Requirements:
- Proven leadership skills with the ability to coach a team
- 3 to 5 years of cooking experience with 1-2 years’ experience as a Chef de Partie
- Cook’s trade certification, which is available in all provinces and territories, or equivalent credentials, training and experience required
- Completion of Secondary school required
- Formal education in Food and Beverage or Hospitality Management an asset
- Understand the basic structure of labour and cost controls and be able to adhere to those plans.
Benefits:
- Personal days: 5 per year after 90 days of continued full-time employment
- Food and Beverage discounts at ALL 6 of our dining outlets
- Growth and development opportunities, both personal and professional
- Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
- One meal per day in our employee cafeteria (taxable benefit)
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
- Shuttle access to Calgary and Canmore
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
- Discounted access to our Nordic Spa
- Discounted Ski Pass and Golf rates
If you’re interested in a company that rewards you for your dedication and commitment, then Kananaskis Mountain Lodge is the right place to establish your career!
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Direct link to application: https://pomeroylodging.talentnest.com/en/posting/106834
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Pomeroy Kananaskis Mountain Lodge:
1 Centennial Drive
Kananaskis, AB T0L 2H0
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First CookKitchen
Kananaskis Village, Alberta Canada
Pomeroy Kananaskis Mountain Lodge:
1 Centennial Drive
Kananaskis, AB T0L 2H0
Your Kananaskis Working Adventure starts here: Make money & memories in the mountains. Pomeroy Kananaskis Mountain Lodge is located 1-hour drive from Calgary’s city limits nestled amidst the pines where luxury and mountain living blends seamlessly.
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!
Job Title: FIRST COOK
We are recruiting for (8) First Cook positions (NOC 6322). The positions are full-time 30-40 hours per week, permanent with an hourly rate of $20.60. Overtime may be necessary as required paid at time and half.
Job duties:
- Prepare and cook complete meals, individual dishes and foods.
- Plan and direct food preparation and cooking activities in a restaurant establishment.
- Maintain inventory and records of food, supplies and equipment.
- Supervise activities of 2nd and 3rd
- May create new recipes with assistance of Chef de Partie.
- Enforcing strict health and hygiene standards in the kitchen and follow the rules of health and safety.
- Monitoring portion and waste control to maintain profit margins.
- Ensure that the production, preparation and presentation of food are of the highest quality at all times.
- Ensure highest levels of guest satisfaction, quality, operating and food costs on an ongoing basis.
- Knowledge of all standard procedures and policies pertaining to food preparation, receiving, storage and sanitation.
- Follow good preservation standards for the proper handling of all food products at the right temperature.
- Flexible shift hours will be required.
Employment Experience and Educational Requirements:
- Completion of an apprenticeship program for cooks or Completion of college or other program in cooking is an asset to this position and
- 1-2 years of commercial cooking experience.
Benefits:
- Personal days: 5 per year after 90 days of continued full-time employment
- Food and Beverage discounts at ALL 6 of our dining outlets
- Growth and development opportunities, both personal and professional
- Onsite staff accommodations which include a residence convenience store and employee gym
- One meal per day in our employee cafeteria (taxable benefit)
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
- Shuttle access to Calgary and Canmore
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
- Discounted access to our Nordic Spa
- Discounted Ski Pass and Golf rates
If you’re interested in a company that rewards you for your dedication and commitment, then Kananaskis Mountain Lodge is the right place to establish your career!
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Direct link to application: https://pomeroylodging.talentnest.com/en/posting/106837
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
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Second CookKitchen
Kananaskis Village, Alberta Canada
Your Kananaskis Working Adventure starts here: Make money & memories in the mountains.
Pomeroy Kananaskis Mountain Lodge is located 1-hour drive from Calgary’s city limits nestled amidst the pines where luxury and mountain living blends seamlessly.
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!
Job Title: SECOND COOK
We are recruiting for (6) Second Cook positions (NOC 6322). The positions are full-time 30-40 hours per week, permanent with an hourly rate of $18.00. Overtime may be necessary as required paid at time and half.
Job duties:
- Prepare and serve food in one of our many sections of the kitchen, including a la carte and banquets
- Operate individual station within the kitchen, under the supervision of first cooks, and/or CDP
- Report to the kitchen CDP and First Cooks
- Work according to menu specifications
- Control food waste in your section
- Follow and ensure compliance with safe food handling policies, including personal hygiene procedures
- Report maintenance needs, accidents, injuries, and unsafe work conditions to leadership
- Protecting company assets and ensure uniform and personal appearance are clean and professional
- Supporting our employee culture, speak with others using clear and professional language, listening and responding appropriately to the concerns of other employees
- Develop and maintain positive working relationships with other departments
- Support your team to reach common goals, ensuring adherence to quality expectations and standards.
Employment Experience and Educational Requirements:
- Minimum 1 year of commercial cooking or professional kitchen experience
- Culinary management diploma and/or cooking certificate is an asset for this position
Benefits:
- Personal days: 5 per year after 90 days of continued full-time employment
- Food and Beverage discounts at ALL 6 of our dining outlets
- Growth and development opportunities, both personal and professional
- Onsite staff accommodations which include a residence convenience store and employee gym
- One meal per day in our employee cafeteria (taxable benefit)
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
- Shuttle access to Calgary and Canmore
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
- Discounted access to our Nordic Spa
- Discounted Ski Pass and Golf rates
If you’re interested in a company that rewards you for your dedication and commitment, then Kananaskis Mountain Lodge is the right place to establish your career!
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Direct link to application: https://pomeroylodging.talentnest.com/en/posting/106848
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Pomeroy Kananaskis Mountain Lodge:
1 Centennial Drive
Kananaskis, AB T0L 2H0
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Third CookKitchen
Kananaskis Village, Alberta Canada
Your Kananaskis Working Adventure starts here: Make money & memories in the mountains.
Pomeroy Kananaskis Mountain Lodge is located 1-hour drive from Calgary’s city limits nestled amidst the pines where luxury and mountain living blends seamlessly.
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!
Job Title: THIRD COOK
We are recruiting for (5) Third Cook positions (NOC 6322). The positions are full-time 30-40 hours per week, permanent with an hourly rate of $17.25. Overtime may be necessary as required paid at time and half.
Job duties:
- Prepare and serve food in one of our many sections of the kitchen, including a la carte, banquets and Base Camp, our staff cafeteria
- Operate individual station within the kitchen, under the supervision of first cooks, and/or CDP
- Report to the kitchen CDP and First Cooks
- Work according to menu specifications
- Control food waste in your section
- Follow and ensure compliance with safe food handling policies, including personal hygiene procedures
- Report maintenance needs, accidents, injuries, and unsafe work conditions to leadership
- Protecting company assets and ensure uniform and personal appearance are clean and professional
- Supporting our employee culture, speak with others using clear and professional language, listening and responding appropriately to the concerns of other employees
- Develop and maintain positive working relationships with other departments
- Support your team to reach common goals, ensuring adherence to quality expectations and standards.
Employment Experience and Educational Requirements:
- Minimum 1 year of related food industry experience
- Completion of high school and college/CEGEP/vocational or technical training
Benefits:
- Personal days: 5 per year after 90 days of continued full-time employment
- Food and Beverage discounts at ALL 6 of our dining outlets
- Growth and development opportunities, both personal and professional
- Onsite staff accommodations which include a residence convenience store and employee gym
- One meal per day in our employee cafeteria (taxable benefit)
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
- Shuttle access to Calgary and Canmore
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
- Discounted access to our Nordic Spa
- Discounted Ski Pass and Golf rates
If you’re interested in a company that rewards you for your dedication and commitment, then Kananaskis Mountain Lodge is the right place to establish your career!
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Direct link to application: https://pomeroylodging.talentnest.com/en/posting/106836
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Pomeroy Kananaskis Mountain Lodge:
1 Centennial Drive
Kananaskis, AB T0L 2H0
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Nordic Spa - Part-Time Registered Massage TherapistKananaskis Nordic Spa
Kananaskis Village, Alberta Canada
Nordic Spa Registered Massage Therapist
Starting Wage - $15/hr with $49 per 60 minute massage service fee plus automatic gratuities
Experience the Kananaskis Mountain Lodge and Nordic Spa here: https://vimeo.com/261927699
The Role:
Looking for part time RMT's, the responsibilities include:
- Represent Kananaskis Nordic Spa with the highest level of service excellence and be knowledgeable of facility, treatment and retail offerings
- Perform 60 minute massages while ensuring the clients comfort at all times
- Strictly enforce the privacy and confidentiality of all guest information
- Reiterate home care recommendations
- Monitor and maintain the physical environment, ensuring cleanliness and organization at all times
- Demonstrate pride in work by creating positive energy, team work, excitement and fun
- Meet the demands of a fast-paced environment through personal empowerment, using good judgment and the ability to multi-task
- Demonstrate exceptional follow-up abilities and ownership of tasks assigned with a strong attention to detail
- Adhere to detailed and specific cleaning protocols to ensure guest and team safety
- Acknowledge all guests, anticipate their needs and respond promptly
- Effectively handle guest comments and feedback both in person and in writing, with an ability to identify and resolve any concerns
- Communicate with all other departments within Kananaskis Nordic Spa to ensure effective and efficient management of operations
- Have complete understanding of and adhere to all company policies, procedures and standards
- Follow all health and safety policies and ensure the safety of guests and colleagues and identify and report safety concerns and hazards immediately
- Other duties as assigned
Employment Experience and Educational Requirements:
- Professional membership in an accredited massage therapy association in the province of Alberta required
- Current CPR and First Aid Training required (within the last 3 years)
- 1 year work experience as a Registered Massage Therapist preferred
- Must be able to work weekends, at least one Saturday or Sunday
- Previous experience working in Spa, Hospitality, Guest Service and/or Retail Sales preferred
- Must be highly self-motivated and able to work with minimal supervision
- Possess passion and natural inclination for Guest Service and Health and Wellness
- Must have excellent communication skills both written and verbal
- Must possess professional presentation
- Must have excellent time management skills
- Ability to focus on attention to detail, remaining professional and courteous at all times
Working Conditions
Include but are not limited to:
- Ability to work a variety of shifts including early mornings, late evenings, weekends and holidays
- Frequent standing and walking throughout shift
- Frequent bending, kneeling, pushing, pulling
- Frequent ascending or descending, stairs and ramps
- Frequent lifting and occasionally required to lift up to 25 lbs.
Visa Requirements:
All applicants must be legally entitled to work in Canada.
Amazing Perks:
- Food and Beverage discounts at ALL 6 of our dining outlets
- 2 complimentary spa accesses / month with a guest (based on availability)
- Growth and development opportunities, both personal and professional
- One meal per day in our employee cafeteria (taxable benefit)
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
- Discounted access to our Nordic Spa
- Discounted Ski Pass and Golf rates
- Kananaskis Parks Pass
- Staff events and functions
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
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Nordic Spa - Full-Time Registered Massage TherapistKananaskis Nordic Spa
Kananaskis Village, Alberta Canada
Simple. Inclusive. Natural. Social
Our busy Nordic Spa is looking to hire a fulltime Registered Massage Therapist
Top wages + Excellent Gratuities!
Starting Wage - $15/hr with $49 per 60-minute massage service fee and automatic gratuities
Flexible Work Schedule that offers a balanced lifestyle. Averaging 30 hours per week, 4 days at 7.5 hours
View our Experience: https://vimeo.com/user83317660/workforkns
The Role:
Looking for a Full-Time RMT, the responsibilities include:
- Represent Kananaskis Nordic Spa with the highest level of service excellence and be knowledgeable of facility, treatment and retail offerings
- Perform 60 minute massages while ensuring the clients comfort at all times
- Strictly enforce the privacy and confidentiality of all guest information
- Reiterate home care recommendations
- Monitor and maintain the physical environment, ensuring cleanliness and organization at all times
- Demonstrate pride in work by creating positive energy, team work, excitement and fun
- Meet the demands of a fast-paced environment through personal empowerment, using good judgment and the ability to multi-task
- Demonstrate exceptional follow-up abilities and ownership of tasks assigned with a strong attention to detail
- Adhere to detailed and specific cleaning protocols to ensure guest and team safety
- Acknowledge all guests, anticipate their needs and respond promptly
- Effectively handle guest comments and feedback both in person and in writing, with an ability to identify and resolve any concerns
- Communicate with all other departments within Kananaskis Nordic Spa to ensure effective and efficient management of operations
- Have complete understanding of and adhere to all company policies, procedures and standards
- Follow all health and safety policies and ensure the safety of guests and colleagues and identify and report safety concerns and hazards immediately
- Other duties as assigned
Employment Experience and Educational Requirements:
- Professional membership in an accredited massage therapy association in the province of Alberta required
- Current CPR and First Aid Training required (within the last 3 years)
- 1 year work experience as a Registered Massage Therapist preferred
- Previous experience working in Spa, Hospitality, Guest Service and/or Retail Sales preferred
- Must be highly self-motivated and able to work with minimal supervision
- Possess passion and natural inclination for Guest Service and Health and Wellness
- Must have excellent communication skills both written and verbal
- Must possess professional presentation
- Must have excellent time management skills
- Ability to focus on attention to detail, remaining professional and courteous at all times
Working Conditions
Include but are not limited to:
- Ability to work a variety of shifts including early mornings, late evenings, weekends and holidays
- Frequent standing and walking throughout shift
- Frequent bending, kneeling, pushing, pulling
- Frequent ascending or descending, stairs and ramps
- Frequent lifting and occasionally required to lift up to 25 lbs.
Visa Requirements:
All applicants must be legally entitled to work in Canada.
Amazing Perks:
- Personal days: 5 per year after 90 days of continued full-time employment
- Food and Beverage discounts at ALL 6 of our dining outlets
- 2 complimentary spa accesses / month with a guest (based on availability)
- Growth and development opportunities, both personal and professional
- One meal per day in our employee cafeteria (taxable benefit)
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
- Discounted access to our Nordic Spa
- Discounted Ski Pass and Golf rates
- Kananaskis Parks Pass
- Staff events and functions
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
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Housekeeping Attendant Pomeroy Inn & Suites Olds
Olds, Alberta Canada
We are looking for a Housekeeping Attendant to join our team!
If you are a person who likes, keeping things neat and tidy, enjoys putting things in the right place, and values getting daily exercise, this is the perfect job for you!
As a Housekeeping Attendant, you are empowered to exceed guest expectations by creating “picture-perfect” guest experiences throughout the hotel, each and every shift. From the hotel lobby right through to the guest room itself; the guests’ first impression around cleanliness is a powerful and lasting one. The Housekeeping department is the heart of the hotel, operating 24 hours a day, 7 days a week, and 365 days a year.
Pomeroy Perks:
- Competitive wages and Health and Wellness benefit plan
- Paid on-the-job training with additional learning opportunities
- Growth and development opportunities, both personal and professional
- Personal days: 5 per year after 90 days of continued full-time employment
- Pomeroy Stay Travel Program
Main Duties:
- Own the guest experience by cleaning and presenting the room to its fullest potential, while ensuring exceptional guest service
- Report maintenance issues by preparing maintenance work orders as soon as you see the deficiency
- Prepare for your shift with a well-stocked cart, complete with approved cleaning supplies, linens and guest room supplies. Ensure your vacuum, mop and dusters are clean and in good working order
- Respect for guest property and privacy should always be exercised; strict adherence to lost and found procedures on all items found in guest rooms and public areas
- Understand and practice all emergency procedures for the hotel, and policies that protect the privacy and security of our guests and yourself
Skills/Requirements:
This is a physical job and any person hired must be able to perform the duties as described.
- Previous experience in housekeeping or in a hotel is an asset
- Desire to work as a team player and establish a connection with coworkers and management to cultivate a positive atmosphere
- Proficient in English
- Attention to detail and pride in a job done well
- The ability to withstand continuous physical movement during work hours, lifting up to 30 lbs., and long periods of standing and bending
Working Conditions
This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
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ServerPomeroy Inn & Suites Olds
Olds, Alberta Canada
Job Description
We are looking for a Server to join our team!
Are you a personable individual who enjoys an exciting and fast-paced work environment? This is the perfect job for you!
As a server you are authorized to exceed guest expectations and maximize food & beverage revenue each and every shift. You will achieve excellence by providing your guests with efficient and friendly service while remaining focused on upholding minimum standard operating procedures and achieving agreed performance metrics. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.
Some of the Server duties include:
- Complete all opening/closing duties, extra side duties and other checklists to the best of your ability. Never leaving it for the next shift to complete.
- Presenting self as a great first impression by being in proper uniform with name tag and professionally groomed.
- Sell the food and beverage specials, menu features and benefits and up-sell. This requires excellent product knowledge and advanced communication skills.
- Accuracy and attention to detail are two skills that support excellent service; your ability to make the guest’s experience hassle free is tied directly to efficiency and accuracy in taking orders and entering information into the POS system. Ensuring anything promised is delivered with expediency and accuracy.
Skills/Experience/Education
- Previous experience as a server or in a food & beverage position is an asset
- Ability to remain calm under pressure while working in a fast-paced environment
- Computer savvy
- Excellent communication skills, ability to multi-task and organize, produce accurate work and guest service
- Excellent listening and comprehension skills required.
Working Conditions
- Long periods of standing and interacting with the guest
- Shift work is required. Rotating based on the hours of operation from morning to afternoon to evening shifts any day of the week or weekend
- Periods of working under pressure to serve guests quickly and efficiently.
- Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance
- Ability to remain calm and respectful while interacting with culinary staff and peers
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1st CookPomeroy Inn & Suites Olds
Olds, Alberta Canada
We are seeking an experienced 1st cook to join our fast-paced kitchen team. We offer top-of-market wages and excellent perks.
Job Description
As the 1st Cook, you are authorized to support a team of culinary professionals in creating inspired and memorable dining experiences for our guests. You will achieve this by executing a culinary program that matches the brand experience, ensuring quality is delivered every time and making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics.
Pomeroy Perks:
- Competitive wages and Health and Wellness benefit plan
- Paid on the job training with additional learning opportunities
- Growth and development opportunities, both personal and professional
- Personal days: 5 per year after 6 months of continued full-time employment
- Pomeroy Stay Travel Program
The job duties are as follows:
- Does not accept mediocrity in the delivery of service on their shift. Able to evaluate the status quo and is able to recommend improvements for the performance department. Does not let operational roadblocks hamper their ability to deliver quality; finds creative solutions.
- Their department is perceived as a centre of excellence and they are called upon to share their technical knowledge and best practices with their peers throughout the business.
- Plans and organizes the culinary team in the preparation of food items. Ensure consistency in the preparation of all food items for a la carte and/or buffet menus according to hotel recipes and standards.
- Assists Executive Chef with menu ordering, inventory, and daily production planning.
- Ensure the cleanliness and maintenance of all work areas, utensils, and equipment with strict adherence to Health and Safety SOP's. Is conscious and actively involved in maintaining a safe work environment for all team members.
- Follow kitchen policies, procedures and service standards and gives direction to the culinary team.
- Maintains full knowledge of all menu items, daily features and promotions. Is able to manage quality standards for creation to table service.
- Supervises the activities of the culinary team and provides coaching and feedback as needed. This includes training staff in preparation, cooking and handling of food.
Successful candidates must have the following credentials:
Education & Experience:
- Two years of culinary experience and strong supervisory skills capable of motivating, leading and developing associates
- Previous leadership experience in the culinary field required
- Previous tenure as 1st cook or Sous Chef in hotel property is considered an asset
- Journeyman's papers or international equivalent required
- Valid Foodsafe certification or advanced (Level 2) Food Safety certification is preferred
- Diploma Certification in a Culinary discipline an asset
Working Conditions:
This position may work long days and/or weekends to meet periodic upturns in business demands. This position is set in a fast-paced environment on your feet with high levels of interaction with employees, managing multiple and competing priorities.
Team You Will Lead:
Daily Culinary Team Supervision
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
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Kitchen Attendant Pomeroy Inn & Suites Olds
Olds, Alberta Canada
Job Description
We are looking for a Kitchen Attendant to join our fast-paced kitchen team. We offer top-of-market wages and excellent perks.
As a Kitchen Attendant, you are authorized to ensure memorable dining experiences by helping the culinary team reach its commitment to a safe, clean, and efficient operation. You will achieve excellence by caring for, cleaning and inspecting flatware, tableware, kitchen equipment and keeping all kitchen areas to a superior standard. You will also support the flow of the kitchen operations by assisting with culinary prep.
The job duties are as follows:
- Ensure plates, cups, glasses, silverware, pots & all cooking utensils are cleaned using the appropriate machinery
- Maintain cleanliness and organization of stewarding kitchen areas. Remove garbage, and boxes from the kitchen as needed or at a minimum at the end of the shift.
- Work each shift with a safety mindset. Be proactive in regard to front-of-the-house and back-of-the-house safety (food safety, potential hazards for employees or guests).
- Ensure safe food handling procedures are followed 100% of the time.
- Prepare items to meet guest requests and prepare support items as required.
- Control waste and work to high efficiency with food ingredients.
- Consistently prepare ingredients, garnishes, sauces, etc., to ‘spec.’
Education & Experience:
- Previous stewarding/dishwashing or prep cook experience an asset
- High School Diploma is an asset
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
- Must be able to work in a high-paced, stressful environment and maintain a professional attitude.
- Must be highly Health and Safety conscious and dedicated to maintaining a safe work environment.
Working Conditions:
This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple demands. This role is physical by nature and requires the applicant to be able to lift up to 50 lbs. Repetitive motion and movements are essential functions of this position.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
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Security SupervisorChances Gaming Centre Terrace
Terrace, British Columbia Canada
Security Supervisor
$23- $26 per Hour - Commensurate with Experience
Full-Time Opportunities
Our Benefits include:
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program
Summary
Join the Terrace Chances Casino team. Terrace is culturally rich, an outdoor paradise, featuring world-class skiing, hiking, fishing, and mountain biking. With an area population of 20,000, Terrace is the largest population west of Prince George, and serves as a hub community for the northwest.
Duties and Responsibilities:
- Provide exceptional guest service following Chances Casino Terrace, BCLC, and GPEB policies and procedures
- Maintain a presence on the gaming floor and be able to respond to guest inquiries
- Write reports, maintain daily reporting requirements, and conduct investigations
- Provide First Aid and medical attention as required
- Provide physical security, crowd control and control of incidents in and around the business
- Assess situations, sensitive in dealing with people and be proactive in providing solutions
Skills, Knowledge, & Abilities Required:
- Previous experience in a security role is an asset
- Written and verbal communication and analytical skills
- Sensitive and able to provide solutions when dealing with people who require assistance or direction
Experience, Training, Certification and Education:
- Gaming Security Officer (GSO) Training Completion Certification (online course/written exam)
- The ability to successfully obtain a Criminal Record Check through the Gaming Enforcement Branch (GPEB)
- First Aid Level 1. Level two is an asset but not required
- 1-2 years of demonstrated security/surveillance experience; gaming experience is an asset
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Surveillance OperatorChances Gaming Centre Terrace
Terrace, British Columbia Canada
Job Description
As support staff off the gaming floor, you will be the person providing the last line of defense to our casino guests, staff, and the facility, along with its assets. You are reliable, diligent, and have a high level of integrity; you are self-motivated and contribute positively to a team environment; you are meticulous in all areas of your duties and work well with computers; you are confident with your judgment and can convey your findings in writing. We have been looking for you!
Location
Prince George is often called the province’s “Northern Capital” of British Columbia. Being geographically located right in the middle of the province, the city serves as the main service corridor to the North Coast Region to the west, the Northeast Region to the north, and the Robson Valley to the East. The regional population is 89,000; median house prices are $267,210.
Duties and Responsibilities
- Maintain a safe, secure, and enjoyable casino environment by providing the following;
- Observe and Report - Monitoring of surveillance cameras.
- Help resolve customer/ staff complaints while ensuring positive recovery procedures.
- Maintain the integrity of the games by conducting compliance reviews.
- Maintain a reporting/ documenting system that is timely and accurate.
- Escalate to the supervisor any signs of criminal events observed.
- Assist the department heads in gathering all information needed to assist with any request from our regulators, police, and compliance.
- Maintain required daily logs, incident reports, and compliance reviews as required.
- Provide assistance to other operators whenever the need arises.
Skills, Knowledge, & Abilities
- Maintain the highest level of honesty, integrity, and confidentiality.
- Proven to be detail-oriented, reliable, punctual, efficient, and diligent in duties and responsibilities.
- Must be self-motivated, able to multi-task, pay great attention to detail and be well organized.
- Outstanding customer service skills, including demonstrated ability to be friendly, efficient, polite, and patient.
- Excellent English communication skills, both verbal and written
- Proficient in Microsoft Word and Excel
- Ability to focus on a computer screen for a long period of time.
- Ability to sit or stand for extended periods of time.
- Ability to work flexible shifts, including evenings and weekends.
Our Benefits
Personal days: 5 per year after 90-days of employment.
Growth and development opportunities, both personal and professional.
Premium Share 50% Health and Wellness benefits, including Life Insurance, Accidental Death and Dismemberment, Dental, and Medical (for example, Prescription Drugs, Chiropractic, and Massage). Some restrictions may apply.
Mental Health resources at no cost to the employee.
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings.
Pomeroy Stay Travel Program.
Refer a Friend Program.
Relocation Expense to be negotiated.
Experience, Training, Certification, and Education
- The ability to obtain a Casino Surveillance Operator (CSO) Training Completion Certification (online course/written exam)
- The ability to successfully obtain a Criminal Record Check and Gaming Worker Registration through the Gaming Enforcement Branch (GPEB)
- 1-2 years of demonstrated security/surveillance experience; gaming experience is an asset
- Education in the study of law enforcement is an asset
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Surveillance SupervisorChances Gaming Centre Terrace
Terrace, British Columbia Canada
Surveillance Supervisor
Chances Casino Fort St John and Terrace
Remote location in Prince George, BC
$24/Hour or Commensurate with Experience
Full-Time Opportunity in Prince George, BC
Our Benefits include:
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including Life Insurance, Accidental Death and Dismemberment, Dental, and Medical (for example, Prescription Drugs, Chiropractic, and Massage). Some restrictions may apply.
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program, Parking Allowance
Refer a Friend Program
Assistance with relocation – to be negotiated.
Location:
Prince George is often called the province’s “Northern Capital” of British Columbia. Being geographically located right in the middle of the province, the city serves as the main service corridor to the North Coast Region to the west, the Northeast Region to the north, and the Robson Valley to the East. The regional population is 89,000; median house prices are $267,210.
Summary:
As support staff off the gaming floor and the leader of the surveillance department, you will be responsible for ensuring that our operators uphold our standards of quality and performance. You will lead your team in providing the last line of defense to our casino guests, staff, and the facility, along with its assets. You are reliable, diligent, and have a high level of integrity; you are self-motivated and contribute positively to a team environment; you are meticulous in all areas of your duties and work well with computers; you are confident with your judgment and can convey your findings in writing. We have been looking for you!
Duties and Responsibilities:
- Support and guide the surveillance team by ensuring all are working well together.
- Ensure BCLC & GPEB Policies, Procedures, and Regulations, along with our Standard Operating Procedures (SOP) and Internal Department Procedures (IDP) are conducted to the highest integrity level and professionalism.
- Proactively observe and review videos to complete required documentation of specific incidents, including, but not limited to, customer complaints, procedural errors, risk management issues, AML investigation, player evaluations, thefts, and discrepancies.
- Responsible for monitoring table games, slot machines, and all critical areas of the Casino.
- Complete daily logs, prepare compliance review reports and incident reports as required.
- Preserve video coverage/evidence of significant events as directed
- Train new employees as well as coach current employees regarding the implementation of new policies and procedures
- Be responsible for the accuracy and thoroughness of investigations and reports submitted by operators in the office
- Clearly communicate with floor security officers in the event of suspicious activity, failure to follow protocols or procedures.
- Assist Department Managers, Police/ BCLC/GPEB Investigators, and Compliance Officers
Skills, Knowledge, & Abilities required:
- Maintain the highest level of honesty, integrity, and confidentiality.
- Proven to be detail-oriented, reliable, punctual, efficient, and diligent in duties and responsibilities.
- Must be self-motivated, able to multi-task, pay great attention to detail and be well organized.
- Outstanding customer service skills, including demonstrated ability to be friendly, efficient, polite, and patient.
- Excellent English communication skills, both verbal and written
- Proficient in Microsoft Word and Excel
- Ability to focus on a computer screen for a long period of time.
- Ability to sit or stand for extended periods of time.
- Ability to work flexible shifts, including evenings and weekends.
Experience, Training, Certification, and Education:
- The ability to obtain a Casino Surveillance Operator (CSO) Training Completion Certification Level 1 & 2. (Online course/written exam)
- The ability to successfully obtain a Criminal Record Check and Gaming Worker Registration through the Gaming Enforcement Branch (GPEB)
- 2 + years of demonstrated security/surveillance gaming experience or;
- 1-2 years of supervisory experience in a gaming environment.
- Table games experience is an asset.
- Education in the study of law enforcement is an asset
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Housekeeping Attendant - Full TimePomeroy Inn & Suites Chetwynd
chetwynd, British Columbia Canada
We are looking for a Housekeeping Attendant to join
As a Housekeeping Attendant, you are empowered to exceed guest expectations by creating “picture perfect” guest experiences throughout the hotel, each and every shift. From the hotel lobby right through to the guest room itself; the guests’ first impression around cleanliness is a powerful and lasting one. The Housekeeping department is the heart of the hotel, operating 24 hours a day, 7 days a week, and 365 days a year.
Pomeroy Perks:
- Competitive wages and Health and Wellness benefit plan
- Paid on the job training with additional learning opportunities
- Growth and development opportunities, both personal and professional
- Personal days: 5 per year after 90 days of continued full-time employment
- Pomeroy Stay Travel Program
Main Duties:
- Own the guest experience by cleaning and presenting the room to its fullest potential, while ensuring exceptional guest service
- Report maintenance issues by preparing maintenance work orders as soon as you see the deficiency.
- Prepare for your shift with a well-stocked cart, complete with approved cleaning supplies, linens and guest room supplies. Ensure your vacuum, mop and dusters are clean and in good working order.
- Respect for guest property and privacy should always be exercised; strict adherence to lost and found procedures on all items found in guest rooms and public areas.
- Understand and practice all emergency procedures for the hotel, and policies that protect the privacy and security of our guests and yourself.
Skills/Requirements:
This is a physical job and any person hired must be able to perform the duties as described.
- Previous experience in housekeeping or in a hotel is an asset
- Desire to work as a team player and establish a connection with coworkers and management to cultivate a positive atmosphere
- Proficient in English
- Attention to detail and pride in a job done well
- The ability to withstand continuous physical movement during work hours, lifting up to 30 lbs., and long periods of standing and bending
Working Conditions
This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics.
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