We never get a second chance to make a great first impression. We are seeking individuals with the keen ability to anticipate the needs of our guests, who are driven to go above and beyond every day.
Our people understand that one member’s success is the success of the whole team. Regardless of the roles we play we are united by our core values: Family, Quality, Industry, Winning, and Honesty.
Select city to view available positions
Front Office SupervisorFront Office
Alyeska, Alaska United States
We are looking for a Front Office Supervisor
THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!
The Role
As a Front Office Supervisor with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by ensuring the highest level of guest service by exceeding guest expectations to build loyalty, ensuring that brand operating standards are consistently maintained, coaching and mentoring the front office team by creating an environment of learning and job fulfillment in a positive working environment in support of our Employee Engagement goals.
You will oversee the daily operations of managing arrivals, departures, group and tour needs, while balancing room inventory, and leading the achievement of the department’s revenue goals through training, motivation, promotion and incentives. Committing to guest satisfaction through consistent follow up on all guest satisfaction issues and delivering outstanding service recovery is paramount to your success in the role.
Our top candidates will have previous experience in luxury resorts and education within the industry is an asset. You must be able to work well in a team environment and be self-directed. You must be comfortable speaking to all levels of leadership and guests and assisting with solving problems using creative solutions.
Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Amazing Work Perks:
- Personal days: 5 per year after 90 days of continued full-time employment
- Food and Beverage discounts at ALL 6 of our dining outlets
- Growth and development opportunities, both personal and professional
- Onsite staff accommodations ($9.25-$13.50/day), which include a residence convenience store and employee gym
- One meal per day in our employee cafeteria (taxable benefit)
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, Golf Passes, Ski/Snowboard Passes, to name a few
- Shuttle access to Calgary and Canmore
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
back to top
Housekeeping attendantMotel 6
Clairmont, Alberta Canada
Come join our team at Motel 6!!
Job Description
As a Room Attendant you are authorized to exceed guest expectations by creating “picture perfect” guest experiences throughout the hotel; each and every shift. From the hotel lobby right through to the guest room itself; the Guests’ first impression around cleanliness is a powerful and lasting one.
Some Duties of a Room Attendant include:
- Own the guest experience by cleaning and presenting the room to its fullest potential.
- Report maintenance issues by preparing maintenance work orders as soon as you see the deficiency.
- Prepare for your shift with a well-stocked cart; complete with approved cleaning supplies, linens and guest room supplies. Ensure your vacuum, mop and dusters are clean and in good working order.
- Respect for guest property and privacy should always be exercised; strict adherence to lost and found procedures on all items found in guest rooms and public areas. Guest articles should never be removed from occupied rooms.
- Guarding our guests and your own personal safety and security is paramount; you must know and practice all emergency procedures for the hotel and policies that protect the privacy and security of our guests and yourself
Skills/Education/Experience:
- Previous experience in housekeeping or in a hotel is an asset
- Desire to work as a team player and establish a connection with coworkers and management to cultivate a positive atmosphere
- Proficient in English
- Attention to detail and pride in a quality job done well
- Applicants MUST have open availability over weekends and/or weekdays
- Applicants MUST have own transportation, as public transit is not available to our property
Working Conditions:
The Housekeeping department is typically the largest department in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Room Attendants may experience:
- Long periods of standing and bending
- Continuous physical movement during work hours
- Lifting up to, but not limited to, 30 lbs.
- Periods of working alone
back to top
Maintenance AttendantPomeroy Inn & Suites Dawson Creek
Dawson Creek, British Columbia Canada
Job Description
As the Maintenance Attendant you are authorized to the exceed guest expectation by creating “picture perfect” guest experiences throughout the hotel each and every shift. You will achieve excellence by facilitating the day-to-day maintenance of the property including minor repairs and improvements, preventative maintenance, championing life & safety standards, collaborating with Corporate Office on major repairs and improvements and supporting other operational departments. Your efforts will align to deliver the best quality products, improve both guest and employee satisfaction and deliver against key financial goals and performance metrics for your department.
A Maintenance Engineer will perform some or all of the following duties:
- Inspecting the condition of the property is an important part of the job; maintain and promptly repair what you can. Document and report immediately all deficiencies you can’t fix.
- Meeting with your team daily, weekly and monthly; keeping your people informed of property and corporate goals. Achieving a target of 50% conversion ratio on all incoming inquiries
- Guarding our guests and your own personal safety and security is paramount; you must know and practice all emergency procedures for the hotel and policies that protect the privacy and security of our guests and yourself.
- Owning the guest experience by maintaining the physical building, grounds, guest rooms, and amenities to their fullest potential.
- Ability to solve practical problems and deal with a variety variables in situations where only limited resources/solutions exists. Must be able to respond to emergencies when not on site.
Skills/Experience/Education:
- Requires basic understanding of HVAC, electrical, plumbing and carpentry concepts
- Previous certification or hotel maintenance an asset
- Excellent listening, communication and multi-tasking skills required
- Ability to compute and manipulate mathematical calculations
- Proficient in English
- Attention to detail and pride in a quality
Working Conditions:
The Hotel operates 24 hours a day, 7 days a week, and 365 days a year. In addition to the routine maintenance and repairs of the physical hotel, the Maintenance Engineer is also expected to be on call for Emergency situations and must be able to respond to emergencies when not on site. Maintenance Engineers may experience:
- Require long periods of standing and bending
- Continuous physical movement during work hours
- Lifting, pushing or pulling up to but not limited to 75lbs
- Periods of working alone
back to top
Breakfast AttendantPomeroy Hotel Fort McMurray
Fort McMurray, Alberta Canada
Job Description
As a Breakfast Attendant you are authorized to exceed guest expectations by creating a welcoming and personalized breakfast experience for every guest. You will achieve excellence by preparing for and setting up breakfast each day ensuring that it is focused on upholding the highest standards in food service, while delivering authentic and genuine guest service.
Some of a Breakfast Attendant's duties are:
- Welcoming each and every guest as they enter the breakfast room by making eye contact and verbally acknowledging them.
- Preparing for your shift starts with a well-stocked pantry with dry and fresh items; complete with Brand approved menu requirements. Leaving yourself enough time to set up all stations on the breakfast bar, brew coffee and prepare hot items for the start of breakfast hours.
- Maintaining clean food prep, service areas and ensure all equipment is in good working order. Report any deficiencies immediately to your supervisor.
- Responds to guest complaints by seeking to understand to resolve all issues prior to the guest’s departure.
- Empowered to develop and maintain positive working relationships and communication with every team member and supporting the team to reach shared goals.
Working Conditions
Breakfast Attendants have a great deal of impact as they are in constant contact with our guests and are extremely influential to the overall guest experience. They spend most of their time on their feet, and are frequently required to respond quickly in fast paced and noisy environments.
- Long periods of standing and interacting with the guest
- Early morning shifts that are required any day of the week or weekend
- Periods of working alone
- Physical Temperature change from back of the house to front of the house
- Continuous physical movement during work hours
Skills/Education/Experience
- Previous experience in a hotel position is an asset
- Desire to work as a team player and establish a connection with guests
- Proficient in English
- Attention to detail and pride in a quality job done well
- Excellent listening and comprehension skills required
- Food Safe
back to top
Housekeeping AttendantPomeroy Hotel Fort McMurray
Fort McMurray, Alberta Canada
Housekeeping Attendant
As a Housekeeping Attendant you are empowered to exceed guest expectations by creating “picture perfect” guest experiences throughout the hotel, each and every shift. From the hotel lobby right through to the guest room itself; the guests’ first impression around cleanliness is a powerful and lasting one. The Housekeeping department is the heart of the hotel, operating 24 hours a day, 7 days a week, and 365 days a year.
Pomeroy Perks:
- Competitive wages
- Flexible schedule
- Paid on the job training with additional learning opportunities
- Growth and development opportunities, both personal and professional
- Pomeroy Stay Travel Program
Main Duties:
- Own the guest experience by cleaning and presenting the room to its fullest potential, while ensuring exceptional guest service
- Report maintenance issues by preparing maintenance work orders as soon as you see the deficiency.
- Prepare for your shift with a well-stocked cart, complete with approved cleaning supplies, linens and guest room supplies. Ensure your vacuum, mop and dusters are clean and in good working order.
- Respect for guest property and privacy should always be exercised; strict adherence to lost and found procedures on all items found in guest rooms and public areas.
- Understand and practice all emergency procedures for the hotel, and policies that protect the privacy and security of our guests and yourself.
Skills/Requirements:
This is a physical job and any person hired must be able to perform the duties as described.
- Previous experience in housekeeping or in a hotel is an asset
- Desire to work as a team player and establish a connection with coworkers and management to cultivate a positive atmosphere
- Proficient in English
- Attention to detail and pride in a job done well
- The ability to withstand continuous physical movement during work hours, lifting up to 30 lbs., and long periods of standing and bending
Working Conditions
This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics.
back to top
Front Desk AttendantPomeroy Hotel Fort McMurray
Fort McMurray, Alberta Canada
We are looking for a Front Desk Attendant to join our team!
As a Front Desk Agent, you are empowered to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. The Front Desk department is the front line of all guest services, operating 24 hours a day, 7 days a week, and 365 days a year.
Pomeroy Perks:
- Competitive wages and Health and Wellness benefit plan
- Paid on the job training with additional learning opportunities
- Growth and development opportunities, both personal and professional
- Personal days: 5 per year after 90 days of continued full-time employment
- Pomeroy Stay Travel Program
Main Duties:
- Anticipate guest needs, respond promptly, acknowledge all guests
- Adhere to all standard operating procedures and understand all department processes and policies
- Selling the hotel’s features and benefits over the phone and in person at the front desk, and securing the reservation (sale) is a daily activity requiring excellent product knowledge and advanced communication skills
- Seek to understand guest concerns in order to resolve all issues prior to the guest’s departure
Skills/Requirements:
- Previous experience an asset
- Post-Secondary education in a related field is an asset
- Computer savvy
- Proficient in English
- Attention to detail and pride in one’s work
- Advanced communication skills
- Confidence to endure periods of working alone
- The ability to withstand long periods of standing
Working Conditions:
This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics.
back to top
Maintenance AttendantPomeroy Hotel Fort McMurray
Fort McMurray, Alberta Canada
Job Description
As the Maintenance Attendant, you are authorized to exceed guest expectations by creating “picture perfect” guest experiences throughout the hotel each and every shift. You will achieve excellence by facilitating the day-to-day maintenance of the property, including minor repairs and improvements, preventative maintenance, championing life & safety standards, collaborating with Corporate Office on major repairs and improvements and supporting other operational departments. Your efforts will align to deliver the best quality products, improve both guest and employee satisfaction and deliver against key financial goals and performance metrics for your department.
A Maintenance Attendant will perform some or all of the following duties:
- Inspecting the condition of the property is an important part of the job; maintain and promptly repair what you can. Document and report immediately all deficiencies you can’t fix.
- Meeting with your team daily, weekly and monthly; keeping your people informed of property and corporate goals. Achieving a target of 50% conversion ratio on all incoming inquiries
- Guarding our guests and your own personal safety and security is paramount; you must know and practice all emergency procedures for the hotel and policies that protect the privacy and security of our guests and yourself.
- Owning the guest experience by maintaining the physical building, grounds, guest rooms, and amenities to their fullest potential.
- Ability to solve practical problems and deal with a variety of variables in situations where only limited resources/solutions exist. Must be able to respond to emergencies when not on site.
Skills/Experience/Education:
- Requires basic understanding of HVAC, electrical, plumbing and carpentry concepts
- Previous certification or hotel maintenance an asset
- Excellent listening, communication and multi-tasking skills required
- Ability to compute and manipulate mathematical calculations
- Proficient in English
- Attention to detail and pride in a quality
Working Conditions:
The Hotel operates 24 hours a day, 7 days a week, and 365 days a year. In addition to the routine maintenance and repairs of the physical hotel, the Maintenance Engineer is also expected to be on call for Emergency situations and must be able to respond to emergencies when not on site. Maintenance Attendants may experience:
- Require long periods of standing and bending
- Continuous physical movement during work hours
- Lifting, pushing or pulling up to but not limited to 75lbs
- Periods of working alone
back to top
Housekeeping Attendant Full-TimeHoliday Inn Express Fort St John
Fort St. John, British Columbia Canada
$18/hour
We are looking for a Housekeeping Attendant to join
As a Housekeeping Attendant, you are empowered to exceed guest expectations by creating “picture perfect” guest experiences throughout the hotel, each and every shift. From the hotel lobby right through to the guest room itself; the guests’ first impression around cleanliness is a powerful and lasting one. The Housekeeping department is the heart of the hotel, operating 24 hours a day, 7 days a week, and 365 days a year.
Pomeroy Perks:
- Competitive wages and Health and Wellness benefit plan
- Paid on the job training with additional learning opportunities offered by Pomeroy Lodging and IHG
- Growth and development opportunities, both personal and professional
- Personal days: 5 per year
- Pomeroy Stay Travel Program
- IHG Stay Travel Program
- Vacation accrual increases with time spent with the company
Main Duties:
- Own the guest experience by cleaning and presenting the room to its fullest potential, while ensuring exceptional guest service.
- Report maintenance issues by preparing maintenance work orders as soon as you see the deficiency.
- Prepare for your shift with a well-stocked cart, complete with approved cleaning supplies, linens and guest room supplies. Ensure your vacuum, mop and dusters are clean and in good working order.
- Respect for guest property and privacy should always be exercised; strict adherence to lost and found procedures on all items found in guest rooms and public areas.
- Understand and practice all emergency procedures for the hotel, and policies that protect the privacy and security of our guests and yourself.
Skills/Requirements:
This is a physical job and any person hired must be able to perform the duties as described.
- Previous experience in housekeeping or in a hotel is an asset
- Desire to work as a team player and establish a connection with coworkers and management to cultivate a positive atmosphere
- Proficient in English
- Attention to detail and pride in a job done well
- The ability to withstand continuous physical movement during work hours, lifting up to 30 lbs., and long periods of standing and bending
Working Conditions
This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics.
back to top
Sous ChefChances Gaming Centre Fort St John
Fort St. John, British Columbia Canada
Sous Chef
$52,000 Plus Tips & Gratuities
Full-Time, Permanent, 40 Hours per Week
Our Benefits include:
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program
Summary
Join the Fort St. John (FSJ) Chances Casino Team. FSJ is the largest city in the Northeast Region of BC, situated on the Alaska Highway; its population is 21,000. It offers a great variety of cultural, leisure, and outdoor experiences.
FSJ is a resourced-based community with oil, natural gas, forestry, and agriculture. The average age of residents is 8.8 years younger than the average population.
The median housing price is $419,000—the average length of commute time to work is ten minutes.
In this role, you will work with the Executive Chef to meet the requirements of the restaurant, banquets and other catering-related policies and procedures to meet the expectations of all its guests. You will carry out all the duties in the kitchen as required by the Executive Chef, ensuring that the necessary standards are met at all times.
Duties and Responsibilities:
- Supervise the activities of the culinary team and provide coaching and feedback as needed
- Maintain full knowledge of all menu items, daily features, and promotions.
- Assists the Executive Chef in training team members in all of the technical skills required to be successful in their roles.
- Does not accept mediocrity in the delivery of service on their shift
- Manage quality standards across all outlets in the culinary department
Skills, Knowledge, & Abilities Required:
- Two years of Senior culinary experience and strong supervisory skills capable of motivating, leading, and developing associates
- Previous leadership experience in the culinary field required
- Previous tenure as a Sous Chef in a hotel/conference centre is considered an asset
- Banquet experience is an asset
Experience, Training, Certification and Education:
- Journeyman’s papers or equivalent required
- Valid Food Safe certification or advanced (level 2) Food Safety certification is preferred
- Diploma Certification in a Culinary discipline is an asset
back to top
Casino Shift ManagerChances Gaming Centre Fort St John
Fort St. John, British Columbia Canada
Casino Shift Manager
$62,500 / Year
Full-Time Opportunity
Our Benefits include:
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program
Summary
Join the Fort St. John (FSJ) Chances Casino Team. FSJ is the largest city in the Northeast Region of BC, situated on the Alaska Highway; its population is 21,000. It offers a great variety of cultural, leisure, and outdoor experiences.
FSJ is a resourced-based community with oil, natural gas, forestry, and agriculture. The average age of residents is 8.8 years younger than the average population. The median housing price is $419,000—the average length of commute time to work is ten minutes.
In this role, you will oversee all areas of the Gaming floor and assist in other areas where needed. You will be the leader of the day-to-day operations and assume responsibility for the gaming operations with your team. You will achieve excellence by leading and teaching your team to make business decisions focused on upholding the highest standards in the guest experience while delivering against vital financial goals and performance metrics. We commit to giving you the training, tools, support, and feedback required to be successful; achieving excellence is up to you.
Duties & Responsibilities:
- Serves as a dynamic and energetic leader, fostering teamwork, employee morale, motivation and open communication
- Continuously provides ideas to expand the business or develop new business and ensure casino team and guest retention
- Establish, adhere, and support all policies, procedures and guidelines of Chances Casino FSJ, BLCL, and GPEB
- Demonstrate leadership and a professional image to all guests, associates, local community representatives, vendors, competitors and governing agencies while maintaining company standards for quality assurance, and asset protection
- Oversee all aspects of the Table Games Department
Skills, Knowledge, & Abilities Required:
- Strong communication skills
- Proven leadership abilities
- Proven to be detail-oriented, reliable, punctual, efficient, and diligent in duties and responsibilities
- Strong ability to follow policies, procedures and practices
- Must enjoy entertaining and communicating with the public
Experience, Training, Certification, & Education:
- Minimum 3 years in a casino environment in a supervisory role or higher
- Proficient with MS Office
- Outstanding customer service & interpersonal skills
- To obtain a Gaming Policy Enforcement Branch (GPEB) license
- Must be able to work a flexible schedule, including holidays, weekends and evenings when needed
back to top
Security OfficerChances Gaming Centre Fort St John
Fort St. John, British Columbia Canada
Security Officer
$19 - $24 per Hour
Full-Time Opportunities
Our Benefits include:
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program
Summary
Join the Fort St. John (FSJ) Chances Casino team. FSJ is the largest city in the Northeast Region of BC, situated on the Alaska Highway; its population is 21,000. It offers a great variety of cultural, leisure, and outdoor experiences.
FSJ is a resourced-based community with oil, natural gas, forestry, and agriculture. The average age of residents is 8.8 years younger than the average population. The median housing price is $419,000—the average length of commute time to work is ten minutes.
In this role, you will work under the supervision of the Security Supervisor and Manager. Security Officers are responsible for the safety and security of guests, team members and assets. A Security Officer plays a critical role in the casino setting and is essential in maintaining a safe, friendly environment in compliance with local, provincial, and federal laws.
Duties and Responsibilities:
- Provide exceptional guest service following Chances Casino Fort St John, BCLC, and GPEB policies and procedures
- Maintain a presence on the gaming floor and be able to respond to guest inquiries
- Write reports, maintain daily reporting requirements, and conduct investigations
- Provide First Aid and medical attention as required
- Provide physical security, crowd control and control of incidents in and around the business
- Assess situations, sensitive in dealing with people and be proactive in providing solutions
Skills, Knowledge, & Abilities Required:
- Previous experience in a security role is an asset
- Written and verbal communication and analytical skills
- Sensitive and able to provide solutions when dealing with people who require assistance or direction
Experience, Training, Certification and Education:
- Gaming Security Officer (GSO) Training Completion Certification (online course/written exam)
- The ability to successfully obtain a Criminal Record Check through the Gaming Enforcement Branch (GPEB)
- First Aid Level 1. Level two is an asset but not required
- 1-2 years of demonstrated security/surveillance experience; gaming experience is an asset
back to top
Chef de PartieChances Gaming Centre Fort St John
Fort St. John, British Columbia Canada
Chef de Partie
$24.00 per Hour Plus Tips & Gratuities
Full-Time, Permanent, 40 Hours per Week
Our Benefits include:
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program
Summary
Join the Fort St. John (FSJ) Chances Casino Team. FSJ is the largest city in the Northeast Region of BC, situated on the Alaska Highway; its population is 21,000. It offers a great variety of cultural, leisure, and outdoor experiences.
FSJ is a resourced-based community with oil, natural gas, forestry, and agriculture. The average age of residents is 8.8 years younger than the average population.
The median housing price is $419,000—the average length of commute time to work is ten minutes.
In this role, you will work with the Sous Chefs to meet the requirements of the restaurant, banquets and other catering-related policies and procedures to meet the expectations of all its guests. You will carry out all the duties in the kitchen as required by the Sous Chefs, ensuring that the necessary standards are met at all times.
Duties and Responsibilities:
- Assisting the senior chefs in ensuring that fresh food and the complete menu choice are available throughout the service period
- Actively promote a customer-focused culture within the kitchen and service teams and promptly address customer complaints, concerns, or queries
- Working with the food service team to develop clear communication and liaison between the two areas and inclusive culture among all catering staff
- Working as an active and cooperative member of the team and willing to be flexible in approaching changes in practices and guest needs
- Participating in the promotion of the department's aim to meet and exceed the expectations of all its guests
Skills, Knowledge, & Abilities Required:
- A good command of the English language, both spoken and written
- Good communication, interpersonal and organizational skills
- 1-2 years of previous experience of large-volume catering to consistently high standards
- A commitment to high standards of quality catering
- A willingness to learn on the job and develop new skills
Experience, Training, Certification and Education:
- Basic food hygiene certification or other equivalent qualifications
- Basic health and safety certifications or other equivalent qualifications will be an asset
- Previous experience in a similar role is an asset
back to top
Executive ChefChances Gaming Centre Fort St John
Fort St. John, British Columbia Canada
Executive Chef
$70,000 / Year - Or Commensurate with Experience
Full-Time Opportunity
Our Benefits include:
Quarterly Bonus Plan tied to Business Unit Financial Performance
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program
Location:
Fort St. John (FSJ) BC is the largest city in the Northeast Region of BC, situated on the Alaska Highway; its population is 21,000. It offers a great variety of cultural, leisure, and outdoor experiences for all.
FSJ is a resourced-based community with oil, natural gas, forestry, and agriculture. The average age of residents is 8.8 years younger than the average population.
The median housing price is $419,000—the average length of commute time to work is ten minutes.
The property will go through a renovation within the coming twenty-four months. The Executive Chef will be an integral role in the planning and design process.
Summary
In this role, you are responsible for creating and executing a memorable dining experience for all guests. Successfully mastering this position requires a commitment to building, training, and coaching a successful team in the back of the house, behind the scenes, and exhibiting a presence of leadership and service to the front of the house. You will achieve excellence by maximizing profitability and elevating guest satisfaction, by using your culinary expertise in unique product development, innovation, and menu creation; meeting or exceeding planned objectives for revenue, food cost, and guest scores and by leading your people in both the back and front of house to delivering consistent quality service, through the aim for continuous improvement.
Duties & Responsibilities:
- Responsible for revenue management through the annual design/redesign, engineering execution and implementation of four seasonal menus for, Jacks Pub & Restaurant, Chances Casino FSJ and Banquets
- Consult with the Director of Food and Beverage/Sales & Catering Manager to ensure sales and operations plans are coordinated
- Evaluate menu's and deliverables to ensure quality, price and customer expectations are consistently met
- Develop policies and procedures to enhance and measure quality; continually updates written policies and procedures to reflect changes to menus and the introduction of new equipment for all three business units
- Provides training and professional development opportunities for all kitchen staff
Skills, Knowledge, and Abilities Required:
- Computer literate - able to use POS systems, menu engineering, inventory control software solutions
- Ability to write reports, spreadsheets, business correspondence, and procedure manuals
- Excellent listening, comprehension and communication skills required
- Ability to read, analyze, and interpret general business documents and data
- Ability to multi-task, produce accurate work against hard deadlines
- Able to drive menu development to be relevant to and be the premier F&B operations in the region
Experience, Training, Certification, & Education
- Culinary, hospitatlity credentials from a recognized institution. Five to seven years related experience and training; or equivalent combination of education and experience (Red Seal)
- Proficient with MS Office
- Outstanding customer service & interpersonal skills
- To obtain a Gaming Policy Enforcement Branch (GPEB) license
- Must be able to work a flexible schedule, including holidays, weekends and evenings when needed
back to top
Front Desk Supervisor Pomeroy Hotel & Conference Centre Fort St John
Fort St. John, British Columbia Canada
Job Summary: As a Front Desk Supervisor you are authorized to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by supporting the Front Desk Agents on your shift in making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this support through new hire training, ongoing coaching, providing daily feedback and leading by example.
Some of the Front Desk Supervisor's duties are:
- Presenting self and the Front Desk Agents on your shift as a great first impression by being in uniform with name tag and professionally groomed.
- Accuracy and attention to detail are two skills that support excellent service; your ability to make the guest’s stay hassle free is tied directly to accuracy in making reservations, posting room charges, handling cash, settling room folios to credit cards, writing log entries, and making detailed lists for yourself.
- Cross Selling and using the Pass the Buck$ referral program to help your sister hotels in being successful.
- Effectively respond and address concerns both with our guests and with our co-workers; this can require high levels of patience to defuse anger and collect accurate information to resolve conflict.
- Demonstrates and fosters good co-operation and regular exchange of information with all departments, the FDM, Housekeeping team, Maintenance and the Hotel General Manager.
Skills/Experience/Education:
- Minimum 1000 hours or 6 months of hands on experience in a Front Desk position.
- Post-Secondary education in a related field is always recommended
- Excellent listening, comprehension and communication skills required
- Possess a strong leadership attitude
- Computer savvy
- Ability to multi-task, produce accurate work against hard deadlines
Working Conditions: The Front Desk is the pulse of the hotel, the front line of all guest services, the most plugged in place in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Front Desk Agents may experience:
- Long periods of standing and interacting with the guest
- Shifts that are required will be dayshift or afternoon/evening shifts any day of the week or weekend
- Periods of working alone
- Due to the location of our front desk at the entrance to our hotels Front Desk Agents will be exposed to brief periods of cold to very cold air in the winter as front doors open and close
back to top
Line CookChances Gaming Centre Fort St John
Fort St. John, British Columbia Canada
Line Cook
$17 - $22 per Hour
Full-Time & Part-Time Opportunities
Our Benefits (Full-Time) include:
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program
Summary
Join the Fort St. John (FSJ) Chances Casino team. FSJ is the largest city in the Northeast Region of BC, situated on the Alaska Highway; its population is 21,000. It offers a great variety of cultural, leisure, and outdoor experiences.
FSJ is a resourced-based community with oil, natural gas, forestry, and agriculture. The average age of residents is 8.8 years younger than the average population. The median housing price is $419,000—the average length of commute time to work is ten minutes.
In this role, you will work to support a team of culinary professionals in creating inspired and memorable dining experiences for our guests. You will execute a culinary program that matches the brand experience, ensuring the quality delivered every time and making decisions focused on upholding the highest standards in guest service.
Duties and Responsibilities:
- Plans and organizes the culinary team in the preparation of food items. Ensure consistency in the practice of all food items for a la carte and buffet menus according to recipes and standards
- Assists Executive Chef with menu ordering, inventory, and daily production planning
- Ensure the cleanliness and maintenance of all work areas, utensils, and equipment strictly to Health and Safety SOP. Is conscious and actively involved in maintaining a safe work environment for all team members
- Follow kitchen policies, procedures and service standards and gives direction to the culinary team
- Maintains complete knowledge of all menu items, daily features and promotions. Can manage quality standards from creation to table service
Skills, Knowledge, & Abilities Required:
- One or more years of related cooking experience
- Proficient English skills
- Must be highly Health and Safety conscious and dedicated to maintaining a safe work environment.
Education & Experience:
- Journeyman's papers or international equivalent is a strong asset
- Valid FoodSafe certification or advanced (Level 2) Food Safety certification is preferred
- Diploma Certification in a Culinary discipline, an asset
back to top
Housekeeping SupervisorPomeroy Hotel & Conference Centre Fort St John
Fort St. John, British Columbia Canada
Job Description
Job Summary : As a Housekeeping Supervisor you are authorized to exceed guest expectations through the supervision of your people; by creating “picture perfect” guest experiences throughout the hotel each and every shift. From the hotel lobby right through to the guest room itself; the Guests’ first impression around cleanliness is a powerful and lasting one. While you will be assigned a primary hotel you will oversee people in either hotel as required.
Housekeeping Supervisors perform some or all of the following duties:
- Supervise and co-ordinate the work of housekeeping attendants, specialized cleaners and janitors
- Inspect areas to ensure established safety and cleanliness standards are met
- Train cleaning staff
- May perform certain cleaning duties.
Skills/Experience/Education:
- Minimum of 1000 hours or 6 months of hands on experience in a housekeeping position
- Excellent listening, communication, & multi-taking skills
- Proven leadership abilities
- Proficient in English
- Attention to detail and pride in one’s work.
- Previous supervisory or training experience is required.
Working Conditions:
The Housekeeping department is typically the largest department in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Housekeeping may experience:
- Long periods of standing and bending
- Periods of working alone
- Lifting up to, but not limited to, 30 lbs
- Continuous physical movement during work hours
back to top
Gaming AttendantChances Gaming Centre Fort St John
Fort St. John, British Columbia Canada
Gaming Attendant
$15.75 per Hour Plus Tips (Tips average $6.00/hr)
Full-Time, Permanent, 40 Hours per Week
Our Benefits include:
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program
Summary
Join the Fort St. John (FSJ) Chances Casino Team. FSJ is the largest city in the Northeast Region of BC, situated on the Alaska Highway; its population is 21,000. It offers a great variety of cultural, leisure, and outdoor experiences.
FSJ is a resourced-based community with oil, natural gas, forestry, and agriculture. The average age of residents is 8.8 years younger than the average population. The median housing price is $419,000—the average length of commute time to work is ten minutes.
In this role, you will participate in duties within all areas of the Cash Cage, Slot Area, Count Room, Bingo and Table Games. You will act as a front-line customer service representative while creating a professional, positive gaming experience for all our guests. You will follow all of the roles and duties for each job position and comply with all policies and procedures for the gaming centre.
Duties & Responsibilities:
- Assist with guest inquiries relating to slot game themes, bingo games and casino promotions
- Manage an accurate cash float, cash payouts, and redemptions of lottery and slot tickets
- Verify, and process slot machine fills, customer jackpots, lottery sales and payouts
- Responsible for the conduct and management of the Table Games Department
- Assist in daily collections of money on the gaming floor and prepare deposits in the count room
Skills, Knowledge, & Abilities Required:
- Strong communication skills
- Proven to be detail-oriented, reliable, punctual, efficient, and diligent in duties and responsibilities
- Strong ability to follow policies, procedures and practices
- Commitment to learning what our guest’s needs and wants are
- Must enjoy entertaining and communicating with the public
Experience, Training, Certification, & Education:
- Minimum two-years experience as a Table Games Dealer
- Minimum two-years experience in a customer service role
- Outstanding customer service & interpersonal skills
- To obtain a Gaming Policy Enforcement Branch (GPEB) license
back to top
Gaming Attendant - Dealer SupervisorChances Gaming Centre Fort St John
Fort St. John, British Columbia Canada
Dealer Supervisor
$17.00 per Hour Plus Tips (Tips Average $6.00/hr)
Full-Time, Permanent, 40 Hours per Week
Our Benefits include:
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program
Summary
Join the Fort St. John (FSJ) Chances Casino Team. FSJ is the largest city in the Northeast Region of BC, situated on the Alaska Highway; its population is 21,000. It offers a great variety of cultural, leisure, and outdoor experiences.
FSJ is a resourced-based community with oil, natural gas, forestry, and agriculture. The average age of residents is 8.8 years younger than the average population. The median housing price is $419,000—the average length of commute time to work is ten minutes.
In this role, you will provide leadership and guidance to the Table games team under the Table Games Manager's direction, ensuring the supervision and mentorship of the Dealers, providing instruction, assigning duties, and evaluating performance. Dealer Supervisors will diplomatically handle guest disputes and irregularities while ensuring an excellent guest experience and maintaining all company policies, procedures and BCLC regulations.
Duties & Responsibilities:
- Supervise assigned areas and gaming activity to ensure the protection of casino assets, the integrity of games and compliance with BCLC regulations
- Observe the conduct of live table games on the casino floor professionally and as a team member
- Ensure compliance with all BCLC standard operating procedures of live table games
- Assist guests with game rules, house rules and BCLC policies
- Verifies cash and chip transactions, track guest play
- Promote the player rewards program, explaining card benefits and assisting players in enrollment of the Encore Rewards Card
Skills, Knowledge, & Abilities Required:
- 2-3 years of demonstrated experience as a Multi-Game Dealer with knowledge in dealing Blackjack, Poker and Roulette
- 1-2 years experience in a supervisory position or equivalent combination of education and experience
- Excellent communication skills, both written and verbal.
- Strong leadership qualities, including conflict resolution, initiative and decision-making.
- Ability to effectively supervise and motivate staff.
Experience, Training, Certification, & Education:
- Outstanding Customer Service & Interpersonal Skills.
- Sharp mathematical skills to add and multiply numbers quickly and memorize repeated numerical combinations.
- The ability to successfully obtain a Criminal Record Check through the Gaming Enforcement Branch (GPEB).
back to top
Security SupervisorChances Gaming Centre Fort St John
Fort St. John, British Columbia Canada
Security Supervisor
$23 or Commensurate with Experience
Full-Time Opportunity
Our Benefits include:
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program
Our Benefits include:
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program
Summary
Join the Fort St. John (FSJ) Chances Casino Team. FSJ is the largest city in the Northeast Region of BC, situated on the Alaska Highway; its population is 21,000. It offers a great variety of cultural, leisure, and outdoor experiences.
FSJ is a resourced-based community with oil, natural gas, forestry, and agriculture. The average age of residents is 8.8 years younger than the average population.
The median housing price is $419,000—the average length of commute time to work is ten minutes.
In this role, you will guide the security team under the security manager's direction, ensuring the security of casino assets, casino facilities, employees, and guests. In compliance with local, provincial, and federal laws, security supervisors ensure all members of the Security Team maintain good relations with patrons diplomatically and professionally.
Duties and Responsibilities:
- Provide exceptional guest service following Chances Casino Fort St John, British Columbia Lottery Corporation (BCLC), and regulatory, Gaming Policy Enforcement Branch (GPEB) policies and procedures
- Provide physical security, crowd control and control of incidents in and around the business
- Lead a Team to achieve excellent customer service
- Supervise and manage the teams’ performance in security activities
- Assess situations, sensitive in dealing with people and be proactive in providing solutions
Skills, Knowledge, & Abilities Required:
- Organizational and time management skills
- Reasoning abilities; analytical and critical thinker
Experience, Training, Certification and Education:
- Gaming Security Officer (GSO) Training Completion Certification (online course/written exam)
- The ability to successfully obtain a Criminal Record Check through the Gaming Enforcement Branch (GPEB)
- First Aid Level 1. Level two is an asset but not required
- 1-2 years of demonstrated security/surveillance experience; gaming experience is an asset
- Education in the study of law enforcement is an asset
back to top
Front Desk ManagerPomeroy Hotel & Conference Centre Grande Prairie
Grande Prairie, Alberta Canada
We are looking for a Hospitality Leader to join our team at the Pomeroy Hotel Grande Prairie.
The Front Desk Manager role features a top-of-market competitive wage and benefits package with several opportunities to learn and grow.
Pomeroy Perks:
- Competitive wages with health & wellness benefits
- 5 personal days after 90 days of continuous service
- Paid on-the-job training with additional learning opportunities
- Growth and development opportunities, both personal and professional
- Pomeroy Stay Travel Program
Job Summary:
As a Front Desk Manager, you are authorized to exceed guest expectations and maximize room revenue through your Front Desk team each and every shift. You will achieve excellence by leading and teaching your people to make business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this leadership throughout the orientation, training, performance management, and communication processes.
Some of the Front Desk Manager's duties include:
- Personally guide each new hire through orientation and deliver the technical training required to be successful; support the training process with daily feedback, one-on-one coaching and performance reviews.
- Schedule the Front Desk team so that monthly labour costs fall within budgeted guidelines, so those peak demand periods are fully staffed, and so that each member of the team can balance work with their obligations in life.
- Converting every telephone and front desk enquiry into a reservation is the team’s aspirational goal; requiring you to have advanced communication skills and the ability to coach your team members in their sales techniques.
- Respond to guest complaints by seeking to understand to resolve all issues before the guest’s departure.
- Contribute as an engaged team member by participating in department meetings, community gatherings, people events, social committees and surveys throughout the year.
Skills/Experience/Education:
- 1 year of Front Desk leadership experience
- Related post-secondary education is an asset
- Strong Leadership Attitude
- Ability to multi-task and hit multiple hard deadlines.
Working Conditions:
The Front Desk is the pulse of the hotel, the front line of all guest services, and the most plugged-in place in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. The Front Desk Manager may experience:
- Long periods of standing and interacting
- Ability to work days and evenings
- Ability to successfully work alone and unsupervised
- Exposure to brief periods of cold air due to the location of the front desk.
About Pomeroy Lodging Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities. Pomeroy Lodging LP is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics.
back to top
Banquet Servers & Bartenders Pomeroy Hotel & Conference Centre Grande Prairie
Grande Prairie, Alberta Canada
Make extra money on your free time! Looking for Casual Banquet Servers & Bartenders to join our busy banquet team at the Pomeroy Hotel
Pomeroy Perks:
- The guaranteed wage is $21.00 per hour and goes up based on business volumes
- Work when you want! Choose your schedule to suit your needs
- Paid on-the-job training with additional learning opportunities
- Growth and development opportunities, both personal and professional
- Pomeroy Stay Travel Program
Job Description
As a Banquet Server or Bartender, you are authorized to exceed guest expectations and maximize banquet service each and every shift. You will achieve excellence by providing our guests with efficient and friendly food and beverage service while remaining focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department.
Some of the Banquet Server duties include:
- Complete all opening/closing duties, extra side duties and other checklists to the best of your ability. Never leaving it for the next shift to complete.
- Owns the guest’s sense of arrival by monitoring the cleanliness and readiness of the restaurant/lounge and in particular the bar. This includes the wood top, ice wells, beer taps, liquor guns, display shelving, coolers, garbage receptacles and dishwasher area.
- Sell the food and beverage specials, menu features and benefits and up-sell. This requires excellent product knowledge and advanced communication skills.
- Secure and regulates the control of all hard liquor, beer, wine, coolers etc. by ensuring cabinets and storage areas are locked when not in use; completing inventory with care and accuracy. Taking special care in proper documentation of requisitions, transfers and spillage.
- Own the guest experience.
Working Conditions
Servers have a great deal of impact as they are in constant contact with our guests and are extremely influential to the overall guest experience. Servers and bartenders spend most of their time on their feet, and are frequently required to respond quickly in fast-paced and noisy environments.
Hours
Multiple shifts available
Skills/Education/Experience
- Previous experience in a bartender/server position an asset
- Ability to remain calm under pressure in a fast-paced environment
- Computer Savvy
- Excellent communication skills
- Ability to Multi-task
back to top
Housekeeping AttendantPomeroy Hotel & Conference Centre Grande Prairie
Grande Prairie, Alberta Canada
We are looking for a Housekeeping Attendant to join
As a Housekeeping Attendant, you are empowered to exceed guest expectations by creating “picture perfect” guest experiences throughout the hotel, each and every shift. From the hotel lobby right through to the guest room itself; the guests’ first impression around cleanliness is a powerful and lasting one. The Housekeeping department is the heart of the hotel, operating 24 hours a day, 7 days a week, and 365 days a year.
Pomeroy Perks:
- Competitive wages and Health and Wellness benefit plan
- Paid on the job training with additional learning opportunities
- Growth and development opportunities, both personal and professional
- Personal days: 5 per year after 90 days of continued full-time employment
- Pomeroy Stay Travel Program
Main Duties:
- Own the guest experience by cleaning and presenting the room to its fullest potential, while ensuring exceptional guest service
- Report maintenance issues by preparing maintenance work orders as soon as you see the deficiency.
- Prepare for your shift with a well-stocked cart, complete with approved cleaning supplies, linens and guest room supplies. Ensure your vacuum, mop and dusters are clean and in good working order.
- Respect for guest property and privacy should always be exercised; strict adherence to lost and found procedures on all items found in guest rooms and public areas.
- Understand and practice all emergency procedures for the hotel, and policies that protect the privacy and security of our guests and yourself.
Skills/Requirements:
This is a physical job and any person hired must be able to perform the duties as described.
- Previous experience in housekeeping or in a hotel is an asset
- Desire to work as a team player and establish a connection with coworkers and management to cultivate a positive atmosphere
- Proficient in English
- Attention to detail and pride in a job done well
- The ability to withstand continuous physical movement during work hours, lifting up to 30 lbs., and long periods of standing and bending
Working Conditions
This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics.
back to top
BartenderPomeroy Hotel & Conference Centre Grande Prairie
Grande Prairie, Alberta Canada
Starting Wage of Minimum $21 Per Hour, earn extra cash this Christmas season, on YOUR schedule! Pomeroy Hotel is looking for outgoing, driven individuals with a positive, upbeat attitude!
Job Description
As a Bartender you are authorized to exceed guest expectations and maximize food & beverage revenue each and every shift. You will achieve excellence by provide our guests with efficient and friendly food and beverage service while remaining focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.
Some of the Bartender duties include:
- Complete all opening/closing duties, extra side duties and other checklists to the best of your ability. Never leaving it for the next shift to complete.
- Own the guest’s sense of arrival by monitoring the cleanliness and readiness of the restaurant/lounge and in particular the bar. This includes the wood top, ice wells, beer taps, liquor guns, display shelving, coolers, garbage receptacles and dishwasher area.
- Sell the food and beverage specials, menu features and benefits and up-sell. This requires excellent product knowledge and advanced communication skills.
- Secure and regulates the control of all hard liquor, beer, wine, coolers etc. by ensuring cabinets and storage areas are locked when not in use; completing inventory with care and accuracy. Taking special care in proper documentation of requisitions, transfers and spillage.
Skills/Experience/Education
- Previous experience as a bartender or in a food & beverage position is an asset
- Ability to remain calm under pressure while working in a fast-paced environment
- Computer savvy
- Excellent communication skills, ability to multi-task and organize, produce accurate work and guest service
- Excellent listening and comprehension skills required.
Working Conditions
- Long periods of standing and interacting with the guest
- Shift work is required. Rotating based on the hours of operation from morning to afternoon to evening shifts any day of the week or weekend
- Periods of working under pressure to serve guests quickly and efficiently.
- Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance
#P
back to top
Banquet ServerPomeroy Hotel & Conference Centre Grande Prairie
Grande Prairie, Alberta Canada
Starting Wage of a Minimum of $21 Per Hour, earn extra cash this Christmas season, on YOUR schedule! Pomeroy Hotel is looking for outgoing, driven individuals with a positive, upbeat attitude!
Job Description
As a Banquet Server, you are authorized to exceed guest expectations and maximize food & beverage revenue each and every shift. You will achieve excellence by provide our guests with efficient and friendly food and beverage service while remaining focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department.
Some of the Banquet Server duties include:
- Complete all opening/closing duties, extra side duties and other checklists to the best of your ability. Never leaving it for the next shift to complete.
- Own the guest’s sense of arrival by monitoring the cleanliness and readiness of the restaurant/lounge and in particular the bar. This includes the wood top, ice wells, beer taps, liquor guns, display shelving, coolers, garbage receptacles and dishwasher area.
- Sell the food and beverage specials, menu features and benefits and up-sell. This requires excellent product knowledge and advanced communication skills.
- Secure and regulates the control of all hard liquor, beer, wine, coolers etc. by ensuring cabinets and storage areas are locked when not in use; completing inventory with care and accuracy. Taking special care in proper documentation of requisitions, transfers and spillage.
- Own the guest experience.
Working Conditions
Servers have a great deal of impact as they are in constant contact with our guests and are extremely influential to the overall guest experience. Servers spend most of their time on their feet, and are frequently required to respond quickly in fast paced and noisy environments.
Hours
Multiple shifts available
Skills/Education/Experience
- Previous experience in a bartender/server position an asset
- Ability to remain calm under pressure in a fast-paced environment
- Computer Savvy
- Excellent communication skills
- Ability to Multi-task
#P
back to top
Housekeeping AttendantHoliday Inn Express Grande Prairie
Grande Prairie, Alberta Canada
Looking to earn extra cash and work with a great team of people? We are looking for a casual weekend Housekeeper to join our busy hotel starting at $18.00 per hour!
If you are a person who likes things neat and tidy, enjoys putting things in their right place and values getting daily exercise, this is the perfect job for you!
Pomeroy Perks:
- Competitive wages starting at $18 per hour,
- Opportunity to move into Full-time positions
- Flexible daytime schedule
- Pomeroy Travel Program
- Paid on-the-job training with additional learning opportunities
- Growth and development opportunities, both personal and professional
Job Description
As a Housekeeping Attendant, you are authorized to exceed guest expectations by creating “picture perfect” guest experiences throughout the hotel; each and every shift. From the hotel lobby right through to the guest room itself; the Guests’ first impression around cleanliness is a powerful and lasting one.
Some Duties of a Housekeeping Attendant include:
- Own the guest experience by cleaning and presenting the room to its fullest potential.
- Report maintenance issues by preparing maintenance work orders as soon as you see the deficiency.
- Prepare for your shift with a well-stocked cart; complete with approved cleaning supplies, linens and guest room supplies. Ensure your vacuum, mop and dusters are clean and in good working order.
- Respect for guest property and privacy should always be exercised; strict adherence to lost and found procedures on all items found in guest rooms and public areas. Guest articles should never be removed from occupied rooms.
- Guarding our guests and your own personal safety and security is paramount; you must know and practice all emergency procedures for the hotel and policies that protect the privacy and security of our guests and yourself
Skills/Education/Experience:
- Previous experience in housekeeping or in a hotel is an asset
- Desire to work as a team player and establish a connection with coworkers and management to cultivate a positive atmosphere
- Proficient in English
- Attention to detail and pride in a quality job done well
Working Conditions:
The Housekeeping department is typically the largest department in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Housekeeping may experience:
- Long periods of standing and bending
- Continuous physical movement during work hours
- Lifting up to, but not limited to, 30 lbs.
- Periods of working alone
#P
back to top
Guest Service AgentFront Office
Kananaskis Village, Alberta Canada
Guest Service Agent
Rate of Pay: Starting at $18/hour
THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!
The Role
As a Guest Service Agent (GSA) with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department.In this highly visible role, the GSA is responsible for the first and last impression, the check in and check out process, communication of information and delivering authentic hospitality to each and every guest. This includes promoting the lodge and the surrounding areas, promptly following up on guest requests and concerns, using strong and effective communication with all other hotel departments, seeking feedback from guests and exceeding their expectations, whether by wowing them, or when in service recovery.
Job duties
- Checking guests into the hotel, checking out guests from the hotel and provide service whenever required
- Provide courteous, professional and attentive guest service at all times
- Establishing a personal rapport with the guest in order to learn about their needs and expectations
- Actively seek feedback from guests, following up and taking action to exceed guest expectations, whether that is to wow the guest, or in service recovery
- A personalized touch during all guest interactions to ensure they feel welcome and special
- Must be able to work a variety of shifts mornings, afternoons, evenings and holidays
- Strong and effective communication with all other departments, and strong team work required between all inter-related departments (Housekeeping, Conference Services, Tours, Accounting, etc)
- In-depth knowledge of the Kananaskis Valley and surrounding area, to Share the Adventure and create the unrivalled Kananaskis guest experience.
Employment Experience and Educational Requirements:
- In order to be considered for this role, you have experience with POS systems, Excel and Outlook
- You are able to work well under pressure in a fast-paced environment
- Previous hotel front office experience or education completed within hospitality sector required
- Degree or Diploma in Hospitality is preferred but not required
- Professional in presentation and demeanor
- Self-motivated, excellent organizational skills and the proven ability to work well under pressure
Amazing Perks:
- Housing available starting at $8.25/day
- Personal days: 5 per year after 90 days of continued full-time employment
- Food and Beverage discounts at ALL 6 of our dining outlets
- Growth and development opportunities, both personal and professional
- Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
- One meal per day in our employee cafeteria (taxable benefit)
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
- Shuttle access to Calgary and Canmore
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
- Discounted access to our Nordic Spa
- Discounted Ski Pass and Golf rates
- Kananaskis Park Pass
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
#P
back to top
General Maintenance AttendantEngineering
Kananaskis Village, Alberta Canada
General Maintenance Attendant
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!
The Role
The Engineering Department’s employees are the keepers of maintaining the hotel. You are responsible for repairing and maintaining the hotel’s physical structure in accordance with Pomeroy Kananaskis Mountain Lodge’s standards for quality, cleanliness, guest satisfaction, safety and of course acknowledging guests with a smile and an “I can make it happen attitude”.
As a Maintenance Attendant, the right candidate needs to have expertise in multiple types of Home/Hotel repair, maintenance and remodeling. You must have basic construction skills, be organized, and effectively communicate with others with a positive attitude. We are looking for craftsmen (and women!) to join our team.
You will be considered for this role if you have all of the following experience: general carpentry (rough and finish), bathroom and kitchen upgrades/remodeling, painting interior and exterior, drywall repair (patching and caulking), minor plumbing and minor electrical knowledge, flooring repair and installation, handyman, general home repairs and maintenance work. This role will work closely with our room’s preventative maintenance attendant that will specialize in painting and drywall work.
Amazing Perks:
- Onsite staff accommodations available year round, which include a residence convenience store and employee gym, starting at $8.25/day
- One meal per day in our employee cafeteria (taxable benefit)
- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
- Food and Beverage discounts at ALL 6 of our dining outlets
- Discounted access to our Nordic Spa
- Discounted Ski Pass and Golf rates
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
- Shuttle access to Calgary and Canmore
- Personal days: 5 per year after 90 days of continued full-time employment
- Growth and development opportunities, both personal and professional
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
back to top
Reservation AgentReservations
Kananaskis Village, Alberta Canada
Reservations Agent
Rate of Pay: $18/hour, 35 hours/week
THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Start a new Adventure while working for an Autograph by Marriott Resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!
The Role:
This position is based out of our Calgary office. You will be required to work weekday and weekend shifts that could be morning, afternoon or evenings. As a Reservations Agent within our Reservations Department, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, every shift. Your role is vital in determining what impression the guest has of the Pomeroy Kananaskis Mountain Lodge and the Kananaskis Nordic Spa. Our top candidate will have strong organizational skills along with the ability to manage multiple tasks, delivering quick decisions while maintaining an efficient and safe workplace.
Onboarding and training will be required for your first couple of days, onsite in Kananaskis, at the Pomeroy Kananskis Mountain Lodge.
To be considered for this role, you will have previous experience working as a Reservations or Front Desk Agent, ideally in a similar setting. Our top candidate will be self-motivated and have excellent organizational, technological and interpersonal skills.
You will be required to complete a typing test in the interview process.
Job Duties:
- Handle all guest calls regarding reservations, rooms, dining, Kananaskis Nordic Spa and general inquiries
- Responsible for handling incoming calls, inquires and guest correspondence
- Qualify and upsell reservations where appropriate to achieve hotel and individual financial goals
- Cross-sell Spa & Hotel bookings
- Set up comments, details and billing for all transient reservations
- Ensure packages, VIP and special attention guests are taken care of
- Process deposits
- General Department Tasks
Employment Experience and Educational Requirements:
- Knowledge of Opera PMS, Chorum Cloud and Empower reservation systems is an asset
- Able to manage tasks independently with attention to detail and customer service focus
- Able to take initiative and solve problems
- Knowledge of Kananaskis, Hotels and surrounding area is an asset
- Professional phone manners and communication skills (verbal and written)
- Competency in basic computer skills along with the ability to type 35-40 words per minute
- Business or Hospitality degree an asset
Amazing Work Perks:
- Personal days: 5 per year after 90 days of continued full-time employment
- Food and Beverage discounts at ALL 6 of our dining outlets
- Growth and development opportunities, both personal and professional
- Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
- One meal per day in our employee cafeteria (taxable benefit)
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
- Shuttle access to Calgary and Canmore
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
- Discounted access to our Nordic Spa
- Discounted Ski Pass and Golf rates
- Kananaskis Parks Pass
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
#P
back to top
Nordic Spa ConciergeKananaskis Nordic Spa
Kananaskis Village, Alberta Canada
Nordic Spa Concierge
Rate of Pay: $18.00/hour
THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
The Role:
The Spa Concierge is the face of the Kananaskis Nordic Spa and creates a lasting first impression. The Concierge is responsible for providing friendly, warm service while thriving in a team atmosphere, dedicated to providing exceptional guest service with the ability to stay organized and keep calm under pressure.
Responsibilities include but are not limited to the following:
- Represent Kananaskis Nordic Spa with the highest level of service excellence and be knowledgeable of facility, treatment and retail offerings
- Strictly enforce the privacy and confidentiality of all guest information
- Processing of various method of payments accurately
- Complete reservations, check-in, and check-out procedures accurately and with service excellence
- Reiterate home care recommendations and close retail sales
- Monitor and maintain the physical environment, ensuring cleanliness and organization at all times
- Demonstrate pride in work by creating positive energy, team work, excitement and fun
- Meet the demands of a fast-paced environment through personal empowerment, using good judgment and the ability to multi-task
- Demonstrate exceptional follow-up abilities and ownership of tasks assigned with a strong attention to detail
- Acknowledge all guests, anticipate their needs and respond promptly
- Effectively handle guest comments and feedback both in person and in writing, with an ability to identify and resolve any concerns
- Communicate with all other departments within Kananaskis Nordic Spa to ensure effective and efficient management of operations
- Have complete understanding of and adhere to all company policies, procedures and standards
- Follow all health and safety policies and ensure the safety of guests and colleagues and identify and report safety concerns and hazards immediately
- Other duties as assigned
Our Ideal Candidate:
- Spa, Hospitality, Guest Service and/or Retail Sales experience preferred
- Must be highly self-motivated and able to work with minimal supervision
- Posses passion and natural inclination for Guest Service and Health and Wellness
- Must have excellent communication skills both written and verbal
- Must possess professional presentation
- Must have strong interpersonal and problem-solving skills with ability to work independently as well as cohesively as part of the team
- Must be highly organized and able to work well under pressure in a fast-paced environment and able to complete many diverse tasks concurrently
- Must have excellent time management skills
- Computer literacy and previous reservation software and POS experience preferred
- Ability to accurately handle cash and various methods of payment
- First Aid certificate (including CPR) preferred
- Ability to focus on attention to detail, remaining professional and courteous at all times
Working Conditions:
Include but are not limited to:
- Ability to work a variety of shifts including early mornings, late evenings, weekends and holidays
- Frequent standing and walking throughout shift
- Frequent bending, kneeling, pushing, pulling
- Frequent ascending or descending, stairs and ramps
- Frequent lifting and occasionally required to lift up to 25 lbs.
- Working outdoors in variety of Mountain weather conditions, with average temperature ranges of -30c to +30c
Amazing Perks:
- Personal days: 5 per year after 90 days of continued full-time employment
- Food and Beverage discounts at ALL 6 of our dining outlets
- Growth and development opportunities, both personal and professional
- Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
- One meal per day in our employee cafeteria (taxable benefit)
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
- Shuttle access to Calgary and Canmore
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
- Discounted access to our Nordic Spa
- Discounted Ski Pass and Golf rates
- Kananaskis Parks Pass
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
#P
back to top
Switchboard ReceptionFront Office
Kananaskis Village, Alberta Canada
Switchboard Reception
Rate of Pay: Starting at $18/hour
THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!
The Role
As a Switchboard Agent with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department.
In this highly visible role, the Switchboard Agent is responsible for answering phone calls in a professional manner and helping guest with any questions they might have. This includes promoting the lodge and the surrounding areas, promptly following up on guest requests and concerns, using strong and effective communication with all other hotel departments, seeking feedback from guests and exceeding their expectations, whether by wowing them, or when in service recovery. The switchboard agent is responsible for the room assignment of hotel inventory, as well as, coordinating with the housekeeping department for arrivals and departures.
In order to be considered for this role, you have experience with Microsoft Excel and Outlook, and are able to work well under pressure in a fast-paced environment. Previous hotel front office experience preferred.
Amazing Perks:
- Onsite renovated staff accommodations available year round, which include a residence convenience store and employee gym, starting at $8.25/day
- One meal per day in our employee cafeteria (taxable benefit)
- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
- Food and Beverage discounts at ALL 6 of our dining outlets
- Discounted access to our Nordic Spa
- Discounted Ski Pass and Golf rates
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
- Shuttle access to Calgary and Canmore
- Personal days: 5 per year after 90 days of continued full-time employment
- Growth and development opportunities, both personal and professional
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
#P
back to top
Room Attendant - HousekeepingHousekeeping
Kananaskis Village, Alberta Canada
Pomeroy Kananaskis Mountain Lodge:
1 Centennial Drive
Kananaskis, AB T0L 2H0
Your Kananaskis Working Adventure starts here: Make money & memories in the mountains. Pomeroy Kananaskis Mountain Lodge is located 1-hour drive from Calgary’s city limits nestled amidst the pines where luxury and mountain living blends seamlessly.
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!
Job Title: ROOM ATTENDANT
We are recruiting for twenty (20) Room Attendant positions (NOC 6731). The positions are full-time 30-40 hours per week, permanent with an hourly rate of $18.00. Overtime may be necessary as required paid at time and half. The position may work night shifts as a public area cleaning attendant, which includes a shift premium.
As a Room Attendant, you are expected to look at each room that you service through the eyes of the guest and using attention to detail meet or exceed the required cleanliness standards. All this is achieved with health and safety also being top of mind.
Job duties:
- Ensure that the guest rooms are exceptionally clean and comfortable; surpassing our strict set of quality standards.
- Identify and communicate maintenance deficiencies and opportunities to the appropriate department.
- Greet guests with a smile in a warm and courteous manner and consistently providing genuinely hospitable guest service
- Respond to guest requests promptly
- Work as a team player
- Handle Lost and Found items
- Ensure quality and guest satisfaction
- Clean and disinfect all bathroom fixtures and surfaces
- Change and make beds
- Sweep and mop floors and/or vacuum carpet
- Dust and polish all furniture
- Empty all refuse containers
- Spot clean any walls, trim, moldings, door frames as needed
- Replenish all amenity supplies and linen
- Organize and maintain adequate supply of relevant items on the cart and in the stock room
Employment Experience and Educational Requirements:
- Housekeeping or professional cleaning experience an asset
- WHMIS Training an asset
- Physical requirement:
- Able to lift 10 lbs repeatedly throughout the day
- Bend, stand, reach for extended periods of time, throughout the day
- Push cart weighing 50 lbs several times throughout the day
Benefits:
- Productivity bonus and the option to “buy additional rooms” once assigned tasks are completed
- Personal days: 5 per year after 90 days of continued full-time employment
- Food and Beverage discounts at ALL 6 of our dining outlets
- Growth and development opportunities, both personal and professional
- Onsite staff accommodations which include a residence convenience store and employee gym
- One meal per day in our employee cafeteria (taxable benefit)
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
- Shuttle access to Calgary and Canmore
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
- Discounted access to our Nordic Spa
- Discounted Ski Pass and Golf rates
If you’re interested in a company that rewards you for your dedication and commitment, then Kananaskis Mountain Lodge is the right place to establish your career!
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Direct link to application: https://pomeroylodging.talentnest.com/en/posting/106718
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
back to top
Housekeeping Supervisor Best Western Plus Kelowna
Kelowna, British Columbia Canada
Job Description
Job Summary : As a Housekeeping Supervisor you are authorized to exceed guest expectations through the supervision of your people; by creating “picture perfect” guest experiences throughout the hotel each and every shift. From the hotel lobby right through to the guest room itself; the Guests’ first impression around cleanliness is a powerful and lasting one.
Housekeeping Supervisors perform some or all of the following duties:
- Supervise and co-ordinate the work of housekeeping attendants, specialized cleaners and janitors
- Inspect areas to ensure established safety and cleanliness standards are met
- Train cleaning staff
- May perform certain cleaning duties.
Skills/Experience/Education:
- Minimum of 1000 hours or 6 months of hands on experience in a housekeeping position
- Excellent listening, communication, & multi-taking skills
- Proven leadership abilities
- Proficient in English
- Attention to detail and pride in one’s work.
- Previous supervisory or training experience is required.
Working Conditions:
The Housekeeping department is typically the largest department in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Housekeeping may experience:
- Long periods of standing and bending
- Periods of working alone
- Lifting up to, but not limited to, 30 lbs
- Continuous physical movement during work hours
back to top
Sales CoodinatorBest Western Plus Kelowna
Kelowna, British Columbia Canada
We are looking for a Sales Coordinator to join our busy hotel!
This administrative role will support the day-to-day administration for our sales and catering team. Your role as the administrator is critical to delivering a quality guest experience. You will be responsible for the accurate collection, communication and use of data and information. This role requires a high level of organization, attention to detail and logistics, and an understanding of financial metrics. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.
Work Perks
- Top of market wage with room for advancement
- Health & Wellness Benefits
- 5 Personal Days after 90 days of continuous employment
- Travel program! Worldwide Best Western Travel discounts
Key Focuses
- Prepares agreed-upon reports such as daily sales & time sheets and other financial reports
- Compiling results into meaningful reports and spreadsheets
- Manages the daily, weekly and monthly payroll and benefits functions. Ensuring accuracy in our people’s data so it is accurate and error-free
- Reconciliation duties, reporting and monthly accruals including invoicing and accounts payable duties
- Assists Director of Sales with sales and revenue initiatives
- Assists Director of Sales with booking events by following up on booking requests
- Assists in the preparation of in-house sales promotions, receptions and client functions
- Follows up on bookings and obtains additional information to complete the sales files
- Files a variety of materials and updates the sales systems
- Ensures a properly organized work environment
- Assists in the handling of telephone and walk-in inquiries
- Able to identify problems: gather information, develop alternatives, select optimal solutions, implement, measure and evaluate outcomes
- Assigned deliverables are executed in a manner that requires little or no follow-up; both in terms of timeliness, scope and quality
- Personal communication, interactions and behaviours support all five of the organization's core values
Working Conditions/Physical Demands
The Sales Coordinator will spend the majority of their time working in an office setting, Monday to Friday. This position is set in a fast-paced environment, working with a variety of technology applications and high levels of interaction with employees and other stakeholders
Experience/Passions/Education
Proven success in an administrative role is an advantage
Excellent guest service, communication and organizational skills
Proven financial acumen to enter and interpret data
Previous reservation software and POS experience preferred
Passion for Guest Services
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics.
back to top
Room Attendant Best Western Plus Kelowna
Kelowna, British Columbia Canada
Housekeeping Attendant
As a Housekeeping Attendant you are empowered to exceed guest expectations by creating “picture perfect” guest experiences throughout the hotel, each and every shift. From the hotel lobby right through to the guest room itself; the guests’ first impression around cleanliness is a powerful and lasting one. The Housekeeping department is the heart of the hotel, operating 24 hours a day, 7 days a week, and 365 days a year.
Pomeroy Perks:
- Competitive wages
- Flexible schedule
- Paid on the job training with additional learning opportunities
- Growth and development opportunities, both personal and professional
- Pomeroy Stay Travel Program
Main Duties:
- Own the guest experience by cleaning and presenting the room to its fullest potential, while ensuring exceptional guest service
- Report maintenance issues by preparing maintenance work orders as soon as you see the deficiency.
- Prepare for your shift with a well-stocked cart, complete with approved cleaning supplies, linens and guest room supplies. Ensure your vacuum, mop and dusters are clean and in good working order.
- Respect for guest property and privacy should always be exercised; strict adherence to lost and found procedures on all items found in guest rooms and public areas.
- Understand and practice all emergency procedures for the hotel, and policies that protect the privacy and security of our guests and yourself.
Skills/Requirements:
This is a physical job and any person hired must be able to perform the duties as described.
- Previous experience in housekeeping or in a hotel is an asset
- Desire to work as a team player and establish a connection with coworkers and management to cultivate a positive atmosphere
- Proficient in English
- Attention to detail and pride in a job done well
- The ability to withstand continuous physical movement during work hours, lifting up to 30 lbs., and long periods of standing and bending
Working Conditions
This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics.
back to top
Laundry AttendantBest Western Plus Kelowna
Kelowna, British Columbia Canada
Job Description: As a Laundry Attendant you are authorized to exceed guest expectations by delivering “picture perfect” guest linens each and every shift. The Guests’ first impression about the cleanliness and comfort of a hotel is often tied to the cleanliness, condition and softness of the bath and bed linen.
Some of the duties of a Laundry Attendant are:
- Owning the guest experience by cleaning and presenting hotel linens at its very best.
- Preparing for your shift starts with a well-organized and stocked laundry room; complete with agreed par stocks of cleaning and laundry chemicals, tidy storage, dust free surfaces, sparkling floors and no linen on the floor ever.
- Respect for guest property and privacy should always be exercised; strict adherence to lost and found procedures on all items found in guest rooms and public areas. Guest articles should never be removed from the hotel.
- Efficiency and timing is crucial to the work flow; keeping machines fully loaded and running is key.
- Guarding our guests and your own personal safety and security is paramount; you must know and practice all emergency procedures for the hotel and policies that protect the privacy and security of our guests and yourself.
Working Conditions: The Housekeeping & Laundry department is typically the largest department in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Laundry Attendants may experience:
- Long periods of standing and bending
- Continuous physical movement
- Lifting up to 30 lbs.
- Periods of working alone
Skills/Experience/Education:
- Previous experience in hotels is an asset
- Desire to work as a team player and establish a connection with peers and management to cultivate a positive atmosphere.
- Attention to detail and pride in a quality job done well
- Proficient in English
back to top
Front Desk SupervisorBest Western Plus Kelowna
Kelowna, British Columbia Canada
Job Summary: As a Front Desk Supervisor you are authorized to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by supporting the Front Desk Agents on your shift in making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this support through new hire training, ongoing coaching, providing daily feedback and leading by example.
Some of the Front Desk Supervisor's duties are:
- Presenting self and the Front Desk Agents on your shift as a great first impression by being in uniform with name tag and professionally groomed.
- Accuracy and attention to detail are two skills that support excellent service; your ability to make the guest’s stay hassle free is tied directly to accuracy in making reservations, posting room charges, handling cash, settling room folios to credit cards, writing log entries, and making detailed lists for yourself.
- Cross Selling and using the Pass the Buck$ referral program to help your sister hotels in being successful.
- Effectively respond and address concerns both with our guests and with our co-workers; this can require high levels of patience to defuse anger and collect accurate information to resolve conflict.
- Demonstrates and fosters good co-operation and regular exchange of information with all departments, the FDM, Housekeeping team, Maintenance and the Hotel General Manager.
Skills/Experience/Education:
- Minimum 1000 hours or 6 months of hands on experience in a Front Desk position.
- Post-Secondary education in a related field is always recommended
- Excellent listening, comprehension and communication skills required
- Possess a strong leadership attitude
- Computer savvy
- Ability to multi-task, produce accurate work against hard deadlines
Working Conditions: The Front Desk is the pulse of the hotel, the front line of all guest services, the most plugged in place in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Front Desk Agents may experience:
- Long periods of standing and interacting with the guest
- Shifts that are required will be dayshift or afternoon/evening shifts any day of the week or weekend
- Periods of working alone
- Due to the location of our front desk at the entrance to our hotels Front Desk Agents will be exposed to brief periods of cold to very cold air in the winter as front doors open and close
back to top
Front desk AgentBest Western Plus Kelowna
Kelowna, British Columbia Canada
We are looking for a Front Desk Attendant to join our team!
As a Front Desk Agent, you are empowered to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. The Front Desk department is the front line of all guest services, operating 24 hours a day, 7 days a week, and 365 days a year.
Pomeroy Perks:
- Competitive wages and Health and Wellness benefit plan
- Paid on the job training with additional learning opportunities
- Growth and development opportunities, both personal and professional
- Personal days: 5 per year after 90 days of continued full-time employment
- Pomeroy Stay Travel Program
Main Duties:
- Anticipate guest needs, respond promptly, acknowledge all guests
- Adhere to all standard operating procedures and understand all department processes and policies
- Selling the hotel’s features and benefits over the phone and in person at the front desk, and securing the reservation (sale) is a daily activity requiring excellent product knowledge and advanced communication skills
- Seek to understand guest concerns in order to resolve all issues prior to the guest’s departure
Skills/Requirements:
- Previous experience an asset
- Post-Secondary education in a related field is an asset
- Computer savvy
- Proficient in English
- Attention to detail and pride in one’s work
- Advanced communication skills
- Confidence to endure periods of working alone
- The ability to withstand long periods of standing
Working Conditions:
This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics.
#P
back to top
Maintenance Attendant $22/hourBest Western Plus Kelowna
Kelowna, British Columbia Canada
Position Summary:
As a Maintenance Attendant, you will be responsible for performing general building and property maintenance, reporting to the Maintenance Manager. We are looking for a hands-on, fix it type individual to keep things in good repair and above brand standards.
JOB REQUIREMENTS:
- High school diploma.
- 2 years of maintenance experience.
- Minimum 1 year of experience in the operation and maintenance of buildings.
DUTIES:
- Perform regular property inspections of the hotel, including common areas, building exterior, and landscape.
- Responsible for vandalism clean up and repair, within skill level.
- Maintain heating and air conditioning systems, boilers, pumps, fan units, control panels, thermostats, cooling towers, etc.
- Maintain fire alarms and extinguishers.
- Maintain outside grounds (remove snow, ice, and debris, spray and remove weeds, sweep and clean gutters, water and maintain sprinkling systems)..
- Detect faulty operations, and defective material and report those and any unusual situations to the proper manager
- Prepare, paint and decorate interior and exterior surfaces as required.
- Drywalls repairs and caulking.
APPLICABLE SKILLS:
- Strong customer service orientation and skills.
- Respond and attend to guests & staff reported requests
- Resolve maintenance issues in a timely and professional manner
- Communicate daily with the Maintenance Manager to review tasks and confirm completion
- Effective communication skills with individuals at all levels.
- Ability to stand for long periods of time.
- Must be able to lift, push, pull, and move a minimum of 25 pounds.
- Must have or be prepared to take Pool Operator's Course.
- Keep a clean and safe work environment
- Must be legally entitled to work in Canada
#P
back to top
Sous ChefPomeroy Inn & Suites Olds
Olds, Alberta Canada
We are looking for an experienced Sous Chef to join our fast-paced kitchen team. We offer top-of-market wages and excellent perks.
As the Sous Chef, you are authorized to support a team of culinary professionals in creating inspired and memorable dining experiences for our guests. You will achieve this by executing a culinary program that matches the brand experience, ensuring quality is delivered every time and making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics.
Pomeroy Perks:
- Competitive wages and Health and Wellness benefit plan
- Paid on the job training with additional learning opportunities
- Growth and development opportunities, both personal and professional
- Personal days: 5 per year after 6 months of continued full-time employment
- Pomeroy Stay Travel Program
The job duties are as follows:
- Ensure consistency in the preparation of all food items for a la carte and/or buffet menus according to hotel recipes and standards.
- Ensure the cleanliness and maintenance of all work areas, utensils, and equipment with strict adherence to Health and Safety SOP's. Is conscious and actively involved in maintaining a safe work environment for all team members.
- Follow kitchen policies, procedures and service standards and gives direction to the culinary team.
- Maintains full knowledge of all menu items, daily features and promotions. Is able to manage quality standards for creation to table service.
- Ensures the proper labelling of food and its rotation to ensure that the product remains fresh and compliant with our set standards. Checks and maintains equipment to maintain proper temperatures for fridges, coolers, fryers, and freezers.
- Supervises the activities of the culinary team and provides coaching and feedback as needed. This includes training staff in preparation, cooking and handling of food.
- Has the technical job skills required to maintain organizational and professional standards in their area of work. Their work and the work of their shift/people is of sufficient quality to consistently make a great first impression.
- Assists leader in training team members in all of the technical skills required to be successful in their roles. Understands that every employee on their shift is a reflection of their training and coaching skills. Assists in meeting multiple demands and competing priorities by using the tools and resources.
- Is able to recognize strengths in their peers and share their technical knowledge in the pursuit of improving their people's work skills; freely shares their work experience in team meetings to improve workplace processes and service standards.
- Does not accept mediocrity in the delivery of service on their shift. Able to evaluate the status quo and is able to recommend improvements for the performance department. Does not let operational roadblocks hamper their ability to deliver quality; finds creative solutions.
- Their department is perceived as a centre of excellence and they are called upon to share their technical knowledge and best practices with their peers throughout the business.
Successful candidates must have the following credentials:
- Two years of culinary experience and strong supervisory skills capable of motivating, leading and developing associates
- Previous leadership experience in the culinary field required
- Previous tenure as Sous Chef in hotel property is considered an asset
- Journeyman's papers or international equivalent required
- Valid Foodsafe certification or advanced (Level 2) Food Safety certification is preferred
- Diploma Certification in a Culinary discipline an asset
Working Conditions:
This position may work long days and/or weekends to meet periodic upturn in business demands. This position is set in a fast-paced environment on your feet with high levels of interaction with employees, managing multiple and competing priorities.
Team You Will Lead:
Daily Culinary Team Supervision
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics.
back to top
1st CookPomeroy Inn & Suites Olds
Olds, Alberta Canada
We are looking for an experienced 1st cook to join our fast-paced kitchen team. We offer top-of-market wages and excellent perks.
As the 1st Cook, you are authorized to support a team of culinary professionals in creating inspired and memorable dining experiences for our guests. You will achieve this by executing a culinary program that matches the brand experience, ensuring quality is delivered every time and making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics.
Pomeroy Perks:
- Competitive wages and Health and Wellness benefit plan
- Paid on the job training with additional learning opportunities
- Growth and development opportunities, both personal and professional
- Personal days: 5 per year after 90 days of continued full-time employment
- Pomeroy Stay Travel Program
The job duties are as follows:
- Does not accept mediocrity in the delivery of service on their shift. Able to evaluate the status quo and is able to recommend improvements for the performance department. Does not let operational roadblocks hamper their ability to deliver quality; finds creative solutions.
- Their department is perceived as a centre of excellence and they are called upon to share their technical knowledge and best practices with their peers throughout the business.
- Plans and organizes the culinary team in the preparation of food items. Ensure consistency in the preparation of all food items for a la carte and/or buffet menus according to hotel recipes and standards.
- Assists Executive Chef with menu ordering, inventory, and daily production planning.
- Ensure the cleanliness and maintenance of all work areas, utensils, and equipment with strict adherence to Health and Safety SOP's. Is conscious and actively involved in maintaining a safe work environment for all team members.
- Follow kitchen policies, procedures and service standards and gives direction to the culinary team.
- Maintains full knowledge of all menu items, daily features and promotions. Is able to manage quality standards for creation to table service.
- Supervises the activities of the culinary team and provides coaching and feedback as needed. This includes training staff in preparation, cooking and handling of food.
Successful candidates must have the following credentials:
Education & Experience:
- Two years of culinary experience and strong supervisory skills capable of motivating, leading and developing associates
- Previous leadership experience in the culinary field required
- Previous tenure as 1st cook or Sous Chef in hotel property is considered an asset
- Journeyman's papers or international equivalent required
- Valid Foodsafe certification or advanced (Level 2) Food Safety certification is preferred
- Diploma Certification in a Culinary discipline an asset
Working Conditions:
This position may work long days and/or weekends to meet periodic upturn in business demands. This position is set in a fast-paced environment on your feet with high levels of interaction with employees, managing multiple and competing priorities.
Team You Will Lead:
Daily Culinary Team Supervision
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
back to top
Food & Beverage Supervisor Pomeroy Inn & Suites Olds
Olds, Alberta Canada
Job Summary: As a Food & Beverage Supervisor you are authorized to exceed guest expectations and maximize revenue each and every shift. You will achieve excellence by supporting all front of the house employees on your shift in making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this support through assisting in new hire training, ongoing coaching, providing daily feedback and leading by example.
Some of the Food & Beverage Supervisor's duties are:
- Demonstrates and fosters good co-operation and regular exchange of information with all shifts both front of house and back of house; and when applicable across all departments within the hotel.
- Anticipate guests’ needs, responding promptly however busy and whatever time of day; willing to go the extra mile and instilling this in your people.
- Prepared for their shift by arriving early, and if applicable, to discuss with the previous shift any issues or guest follow up required. Able to effectively plan out their shift and the activities of their people in the pursuit or excellent service delivery. Uses any downtime to plan ahead.
- Vigilant to protect the asset, our guests and our people; ensuring responsible service of both food and alcohol. Diligent in following, to the letter of the law, all local and provincial health & safety, food handling, alcohol service and video lottery terminal laws.
- Actively seeking out feedback on your performance and expecting your Manager to be able to provide you with the coaching and mentoring you need to be successful and progress your career.
Skills/Experience/Education:
- Minimum 1000 hours or 6 month of hands on experience in a serving position
- Ability to remain calm under pressure while working in a fast-paced environment
- Computer savvy
- Excellent communication skills, ability to multi-task and organize, produce accurate work and guest service
- Excellent listening and comprehension skills required.
Working Conditions: Supervisors have a great deal of impact as they are in constant contact with our guests and are extremely influential to the overall guest experience. They often spend most of their time on their feet, and are frequently required to respond quickly in fast paced and noisy environments. This position may experience:
- Long periods of standing and interacting with the guest
- Shifts work is required. Rotating based on the hours of operation from morning to afternoon to evening shifts any day of the week or weekend
- Periods of working under pressure to serve guests quickly and efficiently.
- Due to the location of our restaurants, supervisors may be exposed to brief periods of cold to very cold air in the winter as front doors open and close
back to top
ServerPomeroy Inn & Suites Olds
Olds, Alberta Canada
Food & Beverage Server
As a server you are empowered to exceed guest expectations and maximize food & beverage revenue each and every shift. You will achieve excellence by providing your guests with efficient and friendly service while remaining focused on upholding the highest standard operating procedures and achieving agreed performance metrics. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.
Pomeroy Perks:
- Competitive wages and Health and Wellness benefit plan
- Paid on the job training with additional learning opportunities
- Growth and development opportunities, both personal and professional
- Personal days: 5 per year after 6 months of continued full-time employment
- Pomeroy Stay Travel Program
Main Duties:
- Complete all opening/closing duties, restaurant side duties and other checklists, never leaving it for the next shift to complete
- Sell the food and beverage specials, menu features and up-sell whenever possible
- Develop excellent product knowledge
- Utilize your advanced communication skills to provide superior guest service
- Accuracy and attention to detail are required in effectively taking orders and entering information into the POS system
- Ensure anything promised is delivered with expediency and accuracy
Skills/Requirements:
- Previous experience as a server or in a food & beverage position is an asset
- Ability to remain calm under pressure while working in a fast-paced environment
- Computer savvy
- Excellent communication skills, ability to multi-task and organize, and produce accurate work
- Excellent listening and comprehension skills required
- Long periods of standing
- Shift work is required; rotating based on the hours of operation from morning to afternoon to evening shifts any day of the week or weekend
- Periods of working under pressure to serve guests quickly and efficiently
- Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance
- Ability to remain calm and respectful while interacting with culinary staff and peers
Working Conditions:
This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands.
About Pomeroy Lodging:
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics.
back to top
Kitchen Attendant Pomeroy Inn & Suites Olds
Olds, Alberta Canada
We are looking for a Kitchen Attendant to join our fast-paced kitchen team. We offer top-of-market wages and excellent perks.
As a Kitchen Attendant, you are authorized to ensure memorable dining experiences by helping the culinary team reach its commitment to a safe, clean and efficient operation. You will achieve excellence by taking care of, cleaning and inspecting flatware, tableware, kitchen equipment and keeping all kitchen areas to a superior standard. You will also support the flow of the kitchen operations by assisting with culinary prep.
The job duties are as follows:
- Ensure plates, cups, glasses, silverware, pots & all cooking utensils are cleaned using the appropriate machinery
- Maintain cleanliness and organization of stewarding kitchen areas. Remove garbage, boxes from the kitchen as needed or at a minimum at the end of the shift.
- Work each shift with a safety mindset. Be proactive in regards to front of the house and back of the house safety (food safety, potential hazards for employees or guests).
- Ensure safe food handling procedures are followed 100% of the time.
- Prepare items to meet guest requests and prepare support items as required.
- Control waste and to work to high efficiency with food ingredients.
- Consistently prepare ingredients, garnishes, sauces, etc. to ‘spec’.
Education & Experience:
- Previous stewarding/dishwashing or prep cook experience an asset
- High School Diploma
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
- Must be able to work in a high-paced, stressful environment and maintain a professional attitude.
- Must be highly Health and Safety conscious dedicated to maintaining a safe work environment.
Working Conditions:
This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple demands. This role is physical by nature and requires the applicant to be able to lift up to 50lbs. Repetitive motion and movements are essential functions of this position.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics.
back to top
3rd Cook Pomeroy Inn & Suites Olds
Olds, Alberta Canada
We are looking for an experienced 3rd cook to join our fast-paced kitchen team. We offer top-of-market wages and excellent perks.
As a 3rd Cook, you are authorized to create inspired and memorable dining experiences for our guests. You will achieve this by executing a culinary program that matches the brand experience, ensuring quality is delivered every time and making business decisions that are focused on upholding the highest standards in guest service
Pomeroy Perks:
- Competitive wages and Health and Wellness benefit plan
- Paid on the job training with additional learning opportunities
- Growth and development opportunities, both personal and professional
- Personal days: 5 per year after 6 months of continued full-time employment
- Pomeroy Stay Travel Program
The job duties are as follows:
- Prepare and cooks complete meals, individual dishes and foods to recipe and order.
- Check daily food requirements and prepare them accordingly.
- Ensure that refrigerators, freezers, working areas and kitchen are kept clean.
- Ensure that equipment is functioning, sanitized and that any maintenance is reported to the Sous or Executive Chef.
- Ensure strict control of waste and portion and help to control food quality using standard recipe methods
- Maintains the work area in a safe, clean and organized manner.
- Preparation of Outlet, Banquet and any other food requirements
Successful candidates must have the following credentials:
- 1 or more years or of related cooking experience
- Completion of Secondary school required
- Must be highly Health and Safety conscious dedicated to maintaining a safe work environment.
- Valid Foodsafe certification or advanced (Level 2) Food Safety certification is preferred
- Proficient English skills
Working Conditions
This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics.
back to top
Security SupervisorChances Gaming Centre Terrace
Terrace, British Columbia Canada
Security Officer
$19 - $24 per Hour
Full-Time Opportunities
Our Benefits include:
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program
Summary
Join the Fort St. John (FSJ) Chances Casino team. FSJ is the largest city in the Northeast Region of BC, situated on the Alaska Highway; its population is 21,000. It offers a great variety of cultural, leisure, and outdoor experiences.
FSJ is a resourced-based community with oil, natural gas, forestry, and agriculture. The average age of residents is 8.8 years younger than the average population. The median housing price is $419,000—the average length of commute time to work is ten minutes.
In this role, you will work under the supervision of the Security Supervisor and Manager. Security Officers are responsible for the safety and security of guests, team members and assets. A Security Officer plays a critical role in the casino setting and is essential in maintaining a safe, friendly environment in compliance with local, provincial, and federal laws.
Duties and Responsibilities:
- Provide exceptional guest service following Chances Casino Fort St John, BCLC, and GPEB policies and procedures
- Maintain a presence on the gaming floor and be able to respond to guest inquiries
- Write reports, maintain daily reporting requirements, and conduct investigations
- Provide First Aid and medical attention as required
- Provide physical security, crowd control and control of incidents in and around the business
- Assess situations, sensitive in dealing with people and be proactive in providing solutions
Skills, Knowledge, & Abilities Required:
- Previous experience in a security role is an asset
- Written and verbal communication and analytical skills
- Sensitive and able to provide solutions when dealing with people who require assistance or direction
Experience, Training, Certification and Education:
- Gaming Security Officer (GSO) Training Completion Certification (online course/written exam)
- The ability to successfully obtain a Criminal Record Check through the Gaming Enforcement Branch (GPEB)
- First Aid Level 1. Level two is an asset but not required
- 1-2 years of demonstrated security/surveillance experience; gaming experience is an asset
back to top
Food & Beverage Manager (FOH)Chances Gaming Centre Terrace
Terrace, British Columbia Canada
Food and Beverage Manager (FOH)
$51,000/Year or Commensurate with Experience
Full-Time Permanent Opportunity
Our Benefits include:
Quarterly bonus plan tied to business unit financial performance
Growth and development opportunities, both personal and professional
Health and wellness benefits, including life insurance, dental, medical (including prescription drugs, chiropractic, massage) (premium share 50%)
Mental health resources at no cost to the employee
Personal days: 5 per year after 90-days of employment
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program
Summary
Join the Chances Casino Terrace Food and Beverage Team. Terrace is culturally rich and an outdoor paradise, featuring world-class skiing, hiking, fishing, and mountain biking. With an area population of 20,000, Terrace is the largest population west of Prince George, and serves as a hub community for the northwest.
In this role, you are responsible for creating and executing a memorable dining experience for all guests. Successfully mastering this position requires a commitment to building, training, and coaching a successful team in the front of the house; your leadership and customer service skills will help the department achieve excellence; maximizing profitability and elevating guest satisfaction.
Duties & Responsibilities:
- Motivate and inspire the restaurant team with a hands-on, lead-by-example approach
- Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times
- Schedule labour as required by anticipated business activity while ensuring that all positions are staffed as needed and labour cost objectives are met
- Develop policies and procedures to enhance and measure quality; continually update written policies and procedures to reflect changes to food and beverage menus
- Provides training and professional development opportunities for all kitchen staff
Skills, Knowledge, and Abilities Required:
- Bartending skills and experience
- Computer literate: able to use POS systems, inventory control software solutions
- Ability to write reports, spreadsheets, business correspondence, and procedure manuals
- Excellent listening, comprehension and communication skills required
- Ability to read, analyze, and interpret general business documents and data
- Ability to multi-task and produce accurate work against hard deadlines
Experience, Training, Certification, & Education
- Preferably five to seven years related experience and training
- Proficient with MS Office
- Outstanding customer service & interpersonal skills
- Able to obtain a Gaming Policy Enforcement Branch (GPEB) license
- Must be able to work a flexible schedule, including holidays, weekends and evenings
back to top
Janitorial AttendantPomeroy Inn & Suites Chetwynd
chetwynd, British Columbia Canada
Job Description
As a Janitorial Attendant you are authorized to exceed guest expectations by creating “picture perfect” guest experiences throughout the hotel; each and every shift. From the hotel lobby right through to all public guest areas; the Guests’ first impression around cleanliness is a powerful and lasting one.
Some Duties of a Janitorial Attendant include:
- Welcoming each and every guest as they walk by making eye contact and acknowledging them.
- Adheres to all standard operating procedures and understand all hotel processes and policies; but don’t forget you will occasionally have to find creative solutions in the pursuit of service excellence.
- Preparing for your shift starts with a well-stocked cart; complete with approved cleaning supplies, guest supplies. Ensure your vacuum, mop and dusters are clean and in good working order.
- Resilient and looks inward for solutions when under stress; displaying a positive can-do attitude at all times.
- Empowered to develop and maintain positive working relationships and communication with every team member and supporting the team to reach shared goals; working with front desk and housekeeping as a team to communicate and strategically clean hotel public areas by priority to suit guest arrival, departures and VIP check-ins
Skills/Education/Experience:
- Previous experience in janitorial, housekeeping or in a hotel is an asset
- Desire to work as a team player and establish a connection with coworkers and management to cultivate a positive atmosphere
- Proficient in English
- Attention to detail and pride in a quality job done well
Working Conditions:
The Housekeeping department is typically the largest department in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Housekeeping may experience:
- Long periods of standing and bending
- Continuous physical movement during work hours
- Lifting up to, but not limited to, 30 lbs.
- Periods of working alone
back to top
